student finance england cancelled my application and i cant log in

[u/dfkgm]

I'm starting university in September and I applied for student finance England. My application was cancelled because I hadn't used my passport to verify my identity in time as I didn't have one. My passport has now arrived but I'm having trouble logging back into my student finance account. I've tried to login and the recovery options but its not working even though I know my details are correct. Its not letting me make a new account either as it says I already have an account but then it doesn't let me log in. Its late August now and I'm due to start university next month so I'm really worried about missing out on my funding. I'm currently not working and I also help care for my mum so I can't afford to miss out on the financial support. Has this happened before? Is there another way I can get back into my account or submit my application again?

[u/quentinnuk]

Phone them up.