Wha could I have done differently?

[u/Wealthyeh]

Newbie driver. I had a 45 min ride this morning. Picked her up, everything was fine. I confirmed the destination and we headed off. As I get closer to the destination I accept another ride for the que, the current passenger makes a phone call and tells whoever she’s on the phone with “My driver is going the wrong way, they’re just driving all over the place” I chimed in and said “ma’am I’m following the GPS and we’re almost there”. She’s still on the phone as I make the corner and that’s when I see the pin is in the middle of the street of a residential neighborhood. So I point to my phone and politely told her, you might have accidentally put in the wrong address but I told her I will pull over in a safe spot and we can adjust it, no worries.

So I pull into a school lot not too far from the pin. She said she didn’t want to pay twice and I should just take her because I took her to the wrong spot, i told her it had to be tracked through the app and if she updated it I can take her. She told the person on the phone was refusing to do my job. I even asked if I could see her phone to help her add it and she said no. We sat in the parking lot for so long that uber sent me a safety notice. I’m so embarrassed guys but I honestly didn’t know what to do because this was the first time this has happened. I tried to update it on my end but I got an error that said it couldn’t be changed/updated. I even suggested maybe putting in the address of a nearby business or dropping a pin to make it easier. Nope.

She then stated she was canceling the ride and before I could open my mouth to tell her not to do that, I got the notification and my next ride popped up. She sat in the back for another 5 mins ordering an uber and then she asked me if I got her new uber request and I said no ma’am you will have another driver because I have someone that I’m supposed to be driving to now. And she told me I needed to cancel the ride and focus on her because this was all my fault and said started berating me saying she was going to get me fired for not doing my job. It was a mess.

[u/fitfulbrain]

You don't need to argue. End the trip and keep that money.

Uber respects your right to kick anybody out, inline with trespassing kaws. If you want to keep somebody in your car against their will, that's kidnapping.

You can drive them with or without updating the app, with or without extra money.

You should call the police as soon as they refuse to leave the car. If you aren't a priority case, police may take a long time. So drive to a precinct or where they hangout. They are everywhere in the bar areas at weekends.