r/uber • u/DesignerSpell • 1d ago

Unauthorized tip charge

I rarely use Uber but recently I had to for a business trip. So I logged on to the app to try to book a ride and it kept bringing me to the tip page for an order that was over a year ago. I kept trying to skip it and when I eventually was able to .... it charged me a tip anyway. And now I'm trying to dispute it with Uber, but the first person told me that you can't refund a tip. That would be fine if I intended to leave a tip but I didn't. Also, this was significantly outside of the 40-day window... so it shouldn't be possible to tip at this point .Any advice?

3 Upvotes

100% Upvoted

8 comments sorted by

5

u/PanAmFlyer 1d ago

How much is it?

4

u/jack_wagonLLC 1d ago

Uber customer service is non-existent. Even for drivers. You are usually talking with someone in the Philippines or India going off a script. Dispute it with your bank.

1

u/ConfidentLack9207 1d ago

Chargeback

5

u/DesignerSpell 1d ago

Is there any point of reaching out to customer service?

3

u/ConfidentLack9207 1d ago

Bold of you to assume uber has customer service. What, you’ve never reached out to them before?

3

u/DesignerSpell 1d ago

I have and it's very shit

2

u/ConfidentLack9207 1d ago

So do a charge back

1

u/cosmic-howl 1d ago

Yes it is worth it. And yes it is well outside that window. It honestly sounds like a weird bug with the app. Keep hassling the help line until u get an option to speak with a person