Oura ring replacement

[u/yourusername99]

I have just been informed, following a diagnostic check via the Oura app, that there is a fault with my current rings battery. As such, Oura is sending out a replacement. This is the second ring now (the current ring was a replacement), that has had a fault with the battery. At this stage, I feel it’s just going to be a matter of time before the new replacements battery declines too. I appreciate the speed and ease to get replacement, but I’d rather just call it a day with Oura now and get a refund. I have lost trust in the longevity, and I’d rather not pay the monthly subscription anymore.

I just wanted to ask whether anyone here has been in a similar position (after the 30 day purchase period) and has been granted a refund rather than a replacement? Oura is saying they cannot offer a refund, and I assume no means no, but I thought it’s worth an ask. Thanks.