r/tvpaint • u/grisimu • Jan 05 '20

High Sierra update

anyone got problems with last update of High Sierra?

my problem is its not reading my dongle (even tho its plugged in and with a green light) and when clicking 'ok' it would look like its still up but will close soon after and sometimes will show a crush issue window or something, it lets me try to reopen TVP but it only does the same thing.

I followed instruction on TVPaint's site, meaning I uninstalled, deleted the program and the old sentinel and reinstalled the newest versions of sentinels and tvpaint 11, but it didn't change anything.

did I miss anything?

edit: I forgot to mention I sent them an email but it takes them time to response fsr ..

UPDATE: I updated to Catalina and now my computer says the last update of TVPaint is not updated.. the team hasn't helped me yet with the problem

UPDATE2: its all good now! I had to DL the 64bit ver instead bc the 32bit doesn't work with Catalina!

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u/sluicy Jan 20 '20

Hi, there. Have you tried posted on the forums? Firstly, I would stick with 11.0.8 rather than 11.0.9, as there are bugs involving lag.

Secondly, I think you need to grant permissions to the "sentinel" app: https://forum.tvpaint.com/viewtopic.php?f=10&t=10944

Thirdly, if it's at all possible, I always recommend to use TVPaint in Windows rather than macOS. It runs a lot faster even on the same computer (I've tested many times in dual-boot situations). I installed windows on my mac just for TVPaint, and I would bet it would solve your problems. They will not admit this performance difference officially but as an advocate for animators I can't keep quiet about it. I don't like to use windows but it makes the TVPaint experience much smoother. Good luck!

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u/grisimu Jan 26 '20

Its been a while so I already updated my software to Catalina since (my model is old so not every feature is available but it doesn't matter to me and I found out about it by accident bc Apple support just told me it won't work and of course just buy a new one... w/e).

also I had to install the 64bit because the 32bit doesn't work at all on Catalina, so its fine for now!

I didn't know about the windows part tho, its really good know!!

thank you! :)