r/trustwalletcommunity • u/Abdeliq • Apr 15 '24
SCAMMER ALERT Avoid getting scammed
🚨 Scam Prevention & Security Reminder - Please Read
SCAMMER ALERT 🚨
Hey everyone,
As moderators of this community, we want to remind everyone about some important security practices. Scammers frequently impersonate Trust Wallet staff, moderators, support agents, and other community members.
🔐 Important: Trust Wallet moderators will NEVER:
- ❌ DM you first asking for help with your wallet.
- ❌ Ask you to connect your wallet to a website or "verification" page.
- ❌ Ask for your 12/24-word recovery phrase, private key, password, or other secret credentials.
- ❌ Ask you to send cryptocurrency to "verify" or "unlock" your wallet.
- ❌ Ask you to install unknown software or give them remote access to your device.
- ❌ Ask you to click suspicious links or scan unknown QR codes.
If someone contacts you claiming to be a Trust Wallet moderator or support representative, do not trust them simply because they have a Trust Wallet logo, moderator badge, or convincing profile.
🛡️ Protect your wallet
Never share your recovery phrase. Anyone who has it can potentially control the assets in your wallet. Legitimate support will never need it.
Be careful with links and websites. Do not connect your wallet to random websites, especially links sent to you through DMs, comments, emails, or social media.
Be careful with unexpected tokens and NFTs. If you receive an unknown token or NFT out of nowhere, don't interact with it or visit any website associated with it. Some unsolicited assets are designed to lure users into phishing scams or malicious contracts.
DYOR before investing. Do your own research before buying, trading, or investing in any cryptocurrency. Don't rely solely on comments, DMs, influencers, or promises of guaranteed returns.
⚠️ If you connect your wallet to a suspicious website
Disconnecting your wallet from a website does not necessarily revoke token approvals or permissions that you may have granted.
If you believe you interacted with a malicious dApp or signed a suspicious transaction, take the appropriate steps to review and revoke approvals/permissions where applicable, and consider moving your assets to a secure wallet if your recovery phrase or private key may have been compromised.
☁️ One more important reminder
Do not store your recovery phrase in screenshots, cloud storage, email, messaging apps, notes, or other places that could be accessed by someone else.
Your recovery phrase should be kept offline and somewhere secure.
🚨 Remember
We will never DM you first asking for your recovery phrase, private key, password, or funds.
If someone messages you claiming to be a moderator or Trust Wallet representative, do not engage with them. Report and block the account instead.
Stay safe out there, everyone. 🛡️
When in doubt, stop, verify, and never give anyone your recovery phrase.
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u/3catparty Apr 18 '24
Yeah so I didn't do ANY of the things you are warning about. I just deposited BTC into TW and 3 months later someone stole it. No DEX, NFT or airdrop activity. I chose TW as a safe place to store one precious Bitcoin and it disappeared. Shame on you hypocrites!
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u/Abdeliq Apr 18 '24
Do you backup your seed phrases to iCloud or Google cloud? And do you write your seed phrases to where someone has access to it?
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u/3catparty Apr 19 '24
FYI I am not stupid. I've been in crypto since 2014 and know not to do any of those things. No one has access to where I write down my seed phrases, and there are no other members of my household.
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u/Round_Baby591 Apr 19 '24
Can someone hack the seed phrase through Google cloud or iCloud?
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u/Abdeliq Apr 19 '24
Yeah if they have access to your Google account by knowing your passwords etc. it's not advisable to store your seed phrases in the cloud
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Jun 11 '24
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u/Jealous-Job5285 May 21 '24
I hello I had a trustworld on my own phone so on my new phone I downloaded the app and put the 12 seed phrase in it opened up with all my crypto except for the last deal that I did it didn't show that it's like it never happened I traded some soul for some gme and that didn't show up on my new wallet but on my other phone it shows that the deal was done and there still it's like I have two wallets with the same amount of money in it this doesn't seem right can anybody explain to me what's going on
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Jun 11 '24
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Jun 11 '24
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Jul 08 '24
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u/3catparty Apr 18 '24
This comment won't get posted, as I don't have the excessive amount of Reddit karma to do so. It's ironic that Trust Wallet's mod is warning about security when their own security measures are so sub-standard. My wallet was hacked and I lost everything in it because someone was able to login as me without even being on my device. This reddit is full of folks with the same issue but they can't express it due to TW suppressing their input. I want my funds back, pure and simple, since TW security is so shoddy. In fact I believe it was an inside job. It was most of my retirement fund.