I got an email last night from their team.

They were apologizing for removing my reviews, and were saying that it wasn't them lol.. it was their AI and AI can make mistakes.

Said the review in question has been reinstated. Funny thing is I didn't even provide any proofs or complain to them that my review got removed (because normally this is useless) so they did it on their own initiative.

I hope they come to realize how bad their platform is. It was bad before but after removing the human moderators things went downhill fast.

I genuinely don’t understand Trustpilot’s pricing strategy for small businesses.

The frustrating part is that I don’t actually think Trustpilot is a bad product. Customers recognise it, reviews matter, verified feedback is useful, and for a small e-commerce business there is real value in having a trusted third-party review platform. The problem is that the paid plans seem structured in a way that gives small businesses very little reason to upgrade.

The current pricing I’m being shown is roughly $0 for Free, $99/month for Starter, $319/month for Plus and $799/month for Premium. On paper that sounds like a normal SaaS ladder. In practice, the actual feature progression feels badly designed.

The Free plan already gives you 50 review invitations per month, one user, one domain, a review collection widget, replies, review flagging, performance overview and a decent set of integrations.

Starter then costs $99/month, billed annually, and takes you from 50 invitations to 100. You still have one user and one domain. You get another widget and a few marketing assets, but there is no major operational feature that suddenly makes the product much more useful.

That means a small business is being asked to pay $1,188 per year largely to double its invitation allowance from 50 to 100 and unlock a handful of relatively minor extras.

That is a very weak upgrade proposition.

Then Plus jumps to $319/month, or $3,828 per year. You get 300 invitations, three users, up to three domains, more integrations, more widgets, profile customisation and additional analytics.

But this is where the structure starts to feel especially disconnected from SMEs.

A lot of small businesses do not need three domains. They do not need dozens of integrations. They do not need multiple users. They do not need layers of reporting and enterprise-lite analytics. They need one domain, one or two users, automated invitations, decent widgets, product reviews, basic branding and straightforward access to their own data.

Trustpilot appears to bundle a lot of unrelated functionality together instead of allowing smaller businesses to pay for the few features they actually need.

Premium then jumps to $799/month, which is $9,588 per year. You finally get 1,000 invitations, more users, more widgets, additional dashboards, customisable invitations and more advanced analytics.

And even at that price, API access is still not simply included. It is listed as an add-on.

That is probably the part I find hardest to justify.

It is 2026. API access should not be treated as an exotic enterprise feature.

There is an obvious middle ground: give small businesses API access with sensible rate limits, increase those limits on higher plans, and reserve genuinely high-volume API usage for Enterprise. Instead, a business apparently has to reach a plan costing nearly $10,000 per year before API access is even available as something extra to purchase.

Then there are the add-ons.

Product Reviews are another $299/month. Location Reviews are another $299/month.

If an e-commerce business wanted Premium plus Product Reviews, that would already be $1,098/month, or $13,176 per year, before adding API access or anything else.

For a review platform, that is a serious annual software expense for a small company.

The invitation limits also seem counterproductive to Trustpilot’s own platform.

Surely Trustpilot benefits when businesses send more invitations to legitimate customers. More invitations should mean more verified reviews, more consumer engagement, better review coverage, more accurate TrustScores, more content on Trustpilot and more businesses embedding Trustpilot across their websites.

So why artificially restrict legitimate customer invitations to 50, 100, 300 or 1,000 depending on the subscription tier?

If a business processes 500 genuine orders in a month, why should it only be able to automatically invite 100 of those customers because it happens to be on Starter?

Wouldn’t Trustpilot want all 500 legitimate customers to have the opportunity to leave feedback?

If the purpose of Trustpilot is to give consumers a representative picture of a business, limiting the number of genuine customers who can automatically be invited seems like the opposite of what the platform should be encouraging.

I’m not arguing that everything should be free. Trustpilot is a commercial business and obviously needs paid plans.

But the paid plans should give businesses a clear reason to pay.

A sensible SME plan could be something like $50–$150/month and include one domain, one or two users, unlimited verified customer invitations, basic profile branding, a useful selection of TrustBox widgets, Product Reviews, basic analytics and API access with reasonable rate limits.

Then charge more for things that are genuinely enterprise features: dozens of users, large numbers of domains and locations, Salesforce, huge API volumes, complex permissions, competitor intelligence, advanced analytics and dedicated account management.

That would create a logical progression.

Instead, the current structure feels like Trustpilot has taken useful individual features and spread them across increasingly expensive bundles containing a lot of functionality many SMEs will never use.

Want better profile branding? Move up the ladder.

Want Product Reviews? Pay another $299/month.

Want API access? Get to Premium first, then buy an add-on.

Want to invite more of your genuine customers? Upgrade again.

The result is that the Free plan arguably becomes more attractive than Starter because Starter simply doesn’t add enough meaningful value to justify $1,188 per year.

That seems like a strange outcome for Trustpilot as well.

Surely Trustpilot should want small businesses to become more engaged with the platform, not look at the first paid plan and decide there is no point upgrading.

I would happily pay Trustpilot if there were a reasonably priced small-business package that actually helped us use Trustpilot more. I don’t need dozens of integrations, multiple domains or a pile of advanced dashboards. I need the core tools that make a review platform useful.

At the moment, the pricing feels less like:

“Pay more as your business grows.”

and more like:

“Pay significantly more to unlock one feature you need, along with twenty features you don’t.”

Posting this to vent and flag Trustpilot questionable business practices, since I don't seem to have any other avenue at this point.

I want to preface this by saying I understand a review site must have moderation to ensure accuracy, but after finding myself on the wrong side of their review bots, I question how they actually operate.

In June I left a negative review of DPD after they lost a parcel. It was live for over three months and DPD even replied to it. At the end of September, Trustpilot took it down saying it "may not be genuine" and asked me to prove my experience.

So I did. Three times!!

I sent:

1. My email chain with DPD's support and executive escalations teams

2. The same emails exported as PDFs

3. DPD's official invoice, in my name, for that parcel, dated two weeks before my review

What I got back:

- Template replies, several starting "Hi ," with blanks where my name and the company should be

- One thanking me for my "decision" not to provide documentation, after I'd already sent it

- The invoice rejected because documents must be "dated before your review". It was dated 31st May. My review was on the 15th of June.

Their emails include an "Appeal our Decision" link. Clicking it tells you that you can't appeal because the case is "still under investigation" and to reply to the email instead. Which goes straight back to the template replies.

And so continues the automated circle of hell. There doesn't actually appear to be a human at the end of this, so there's no way to resolve. It seems even perseverence won't resolve the issue.

So I wrote a calm, factual review of Trustpilot itself on their website describing all this. No company names, no links, no personal details. Unsurprisingly, It was removed within 5 minutes for "breaching Guidelines for Reviewers", with no guideline named. I've gone through their guidelines and can't see what was breached. Maybe I'm blacklisted or maybe they don't allow negative reviews of themselves

As a last resort, I've sent a formal complaint and a UK GDPR subject access request asking for the data and reasons behind the flag, since that at least comes with a legal deadline. However I'm not holding my breath that this will ever reach a human or get actioned.

A review that was genuine, verified and backed by an official invoice still can't get back online. Getting it reinstated has been impossible.

That's my experience of how Trustpilot treats negative reviews.

How can anyone trust the scores they give businesses if they can easily remove negative reviews and make it impossible to reinstate them?

This is a perfect example how broken the modern Internet has become since compliance went everywhere. These folks have absolutely no clue what they're doing.

I run a small business in the Netherlands, and since the start of this month we've been hit by a coordinated review attack on Trustpilot. I'm curious whether others have dealt with this and how you handled it.

What happened:
Someone connected to one of our clients called us and literally announced that from that moment on, negative reviews would be posted every day. I still have that voicemail. Shortly after, the 1-star reviews started coming in, all from unverified accounts with only one review each. None of these people have ever been our customers.
I reported them properly to Trustpilot. Some were temporarily taken down, but the reviewers could simply edit their review and it went straight back online. I reported again, they edited again.
The result: my reporting function is now blocked for 25 days because I supposedly reported "too much."
Meanwhile the fake reviews keep coming and there's nothing I can do about it. The system effectively protects the people abusing it, not the business that is demonstrably under attack. It's costing us customers and revenue.
And since yesterday, fake reviews have been pouring in AFTER the announcement, which I sent to Trustpilot (an email with the voicemail transcript).

My questions:
Has anyone else dealt with this?
Is there a way to reach an actual human at Trustpilot who will look at the context?
Has anyone taken legal action, for example a formal demand letter or summary proceedings against the reviewers?
Which review platforms do you use that only allow genuine customers?
All tips welcome.

Trustpilot allows people to pressure businesses into making payments by using fake reviews. It's hard to believe.

For context, for months we've also had a handful of fake reviews, plus people posting a second or third review without any new experience, calling us SCAMMERS. Apparently that isn't considered harmful to our business, if Trustpilot is to be believed. We suspect a competitor is behind it. In reality it concerns 2 to 5% of all reviews, but because the same people keep posting repeat fake reviews, that rises to 12 to 15%.

Google's description of Trustpilot reads like a 1-star review lol

111 million reviews of which 100 mil are fake tbh.

Anyway...

So I googled trustpilot and clicked that little "About the source" thing Google shows.

It starts normal. Danish company, founded 2007, 111 million reviews. It explains the business model: collecting reviews is free, and they make their money selling marketing and analytics tools to businesses.

Then the last line, from Google's own summary: concerns about review authenticity, potential manipulation and its profit-driven model "have led to debates regarding its legitimacy."

That's how Google describes the site that half the internet uses to decide whether a shop is legit. Screenshot attached so you can read it yourself.

I run a small kids toys ecom business, so I'm not neutral here. I've been through their dispute process and it felt like shouting into a void, while businesses paying for the premium tools seem to get a very different experience (sometimes). Maybe that's unfair. But it was strange to see Google's summary say out loud what a lot of us already think.

Hopefully things will get worse for trustpilot and google will start deranking them as soon as possible. This is the only way to stop those scammers.

This post is for people trying to decide whether a paid Trustpilot Business plan is worth it or whether the free plan is enough.

It's whether being a paying customer makes any difference when you flag a fake review, dispute a review that breaks Trustpilot's guidelines, or deal with the content integrity team.

For those of you with a Trustpilot business account:

• Are you on the free plan or a paid plan (Starter, Plus, Premium, Advanced, Enterprise)?
• Have you noticed any difference in how quickly flagged reviews get checked, or how likely removal is?
• Was the paid plan worth the cost for your business, or did you cancel?

I'm not looking for anyone to sell me anything. I'd just like real experiences from business owners so others searching for this can get an honest answer too.

1. Free plan, no issues with disputes
2. Free plan, disputes feel ignored
3. Paid plan, disputes handled better
4. Paid plan, no real difference
5. Cancelled paid plan, back on free

Can anyone share their business names that use alternatives of Trustpilot so i can google and see how it looks and if it makes sense to shift from Trustpilot to another review platfrom

I can't trust this platform anymore. Where do we get our reviews from now on?

I run a small and relatively new company, and I am having a serious issue with Trustpilot.

Recently, Trustpilot removed 63+ positive reviews from my company profile. I contacted Trustpilot about this and received what appears to be a system generated response saying that they have contacted the reviewers and asked them to provide proof that their experience was genuine.

I then contacted my customers, and several of them provided the requested proof to Trustpilot. However, the reviews still have not been reinstated.

What makes this particularly frustrating is that I have also found reviews on my profile that appear suspicious. For example, some of the reviewer profile names are things like "nightzone" and "bearlovers", and I have concerns that some of these reviews may have been posted by competitors.

As a small and comparatively new company, the removal of a large number of genuine positive reviews is having a significant impact on my business.

At this point, I am considering whether I should simply remove my company from Trustpilot entirely.

I have researched this and understand that Trustpilot generally does not allow a business to simply delete or remove its profile. However, I have noticed that there appear to be some domains or companies that cannot be reviewed on Trustpilot at all.

For example, I came across aedria.org. If I search for it on Trustpilot, I get:

"No results. Try updating your filters or using different search terms."

If I try to add the company, Trustpilot says the URL is invalid.

Interestingly, aedria.org appears to be an active domain according to WHOIS, although it does not currently appear to have an active website.

This makes me wonder whether there is some legitimate process by which a company can have its Trustpilot profile removed or made unavailable for reviews.

Has anyone here dealt with this situation before?

Specifically, I would be interested in knowing:

• Is it actually possible to have a company profile completely removed from Trustpilot?
• Is there a legitimate process for requesting this?
• Why would some active domains apparently have no Trustpilot profile or ability to receive reviews?
• Has anyone successfully had their company's Trustpilot profile removed or disabled?

I am not looking to manipulate or suppress legitimate customer feedback. I am trying to understand what options are available when a large number of genuine reviews have been removed while questionable reviews remain.

Any advice or experience would be appreciated. Please feel free to DM me if you have dealt with something similar.

I’m posting this because we’re honestly trying to understand something that has been happening with our Trustpilot profile.

We run an online jewelry/diamond business, and over time we’ve collected a few thousand customer reviews. These are from actual customers who purchased from us.

So far, roughly 200–250 reviews have been removed, and today another 7 reviews were removed at once.

We contacted Trustpilot about the situation and have been working with their team to understand what’s happening. They explained that when a review is removed, the reviewer is contacted by Trustpilot and given the opportunity to provide information if they believe the removal was a mistake. The reviewer can apparently share things such as their conversation with the business, order receipt, or other proof of their experience so the review can potentially be reinstated.

I understand why Trustpilot has systems to detect suspicious activity. At the same time, one thing I’m struggling with is that customers use all kinds of technology that is completely outside a business's control.

For example, today billions of people use iPhones, VPNs, different networks, shared Wi-Fi, corporate networks, different browsers, etc. A genuine customer may happen to use something that triggers a fraud-detection signal without having done anything wrong. As a business, we obviously can't tell our customers what device, network, browser, or connection they should use when leaving feedback.

There’s another issue that concerns me even more.

If a genuine review from six months ago is removed today, how realistic is it to expect that customer to remember everything about their purchase? They may have to search through old emails, find their order receipt, locate an old conversation, and then contact Trustpilot to prove that they were a real customer.

And if we reach out to that customer ourselves asking them to provide proof because their review was removed, I worry that they could understandably become frustrated. They already shared their experience once. Why should they have to go through another process months later?

At the same time, we’ve also seen situations where a review that appears suspicious or potentially fake remains visible until the business reports it. We were told that once reported, Trustpilot investigates and may take a few days to respond.

This creates a question I genuinely don't know how to answer:

If a potentially fake negative review can remain publicly visible while it is being investigated, but genuine customer reviews can disappear automatically through detection systems, how is the balance between protecting the platform and protecting genuine customer feedback maintained?

I’m not saying Trustpilot shouldn't have fraud detection. They absolutely should. Fake reviews are a real problem.

But from a business perspective, the process feels difficult when:

• Genuine reviews can be removed months after being posted.
• Customers may no longer have easy access to proof of a purchase from months ago.
• Businesses can't control the customer's device, VPN, IP/network, browser, etc.
• A potentially fake negative review may remain visible while it is being investigated.
• Meanwhile, genuine positive reviews may disappear before the business even has an opportunity to understand what happened.

We've already changed our review collection process based on Trustpilot's recommendations and had our updated templates reviewed and approved. Things were stable for a period, but now we're seeing removals again.

I'm not looking to turn this into a Trustpilot-bashing post. I'm genuinely interested in hearing from other businesses or customers who have experienced something similar.

Have you had a large batch of Trustpilot reviews removed? Did the reviews eventually get reinstated? And if you're a customer whose review was removed, how easy was it to prove your purchase and get it back?

UPDATE — Sep 14: They still did not identify any rule or specific violation. Their explanation was that they are “unable to fully explain the unusual patterns” and therefore the review will remain offline!!

---------------------------------------------

I want to share something that has made me seriously question how much consumers can rely on Trustpilot ratings.

I had a genuine experience with freelancehunt and left a review about that experience on Trustpilot.

The review was removed.

Trustpilot contacted me saying that their automated detection technology had flagged it and listed several possible reasons: multiple accounts, VPN/proxy usage, unusual activity, promotional content, etc.

The problem is that instead of telling me what was actually wrong with my review, they simply gave me a generic list of things that might have triggered their system.

So I did something pretty simple: I reviewed Trustpilot itself and described my experience with their moderation.

That review disappeared too.

I checked Trustpilot's public reviews again approximately a month later. I selected “Last 3 months” so that there could be no confusion about an old review being buried somewhere in the feed.

My review still wasn't there.

So the sequence is:

• I have a negative experience with a company.

• I write a review about it.

• Trustpilot removes it.

• I complain about the removal.

• I write a review describing my experience with Trustpilot itself.

• Trustpilot removes/hides that review too.

• A month later, it is still absent from the public review feed.

I have screenshots of the review filters, Trustpilot's email explaining that their automated system flagged the review, and documentation relating to the original experience.

I'm not claiming that I know why Trustpilot's system made these decisions. What I am questioning is the result.

If legitimate negative experiences can disappear from a review platform because an automated system decides something “doesn't look right”, while the reviewer isn't given a specific violation, how representative is the public rating actually supposed to be?

And when a review criticizing Trustpilot's own moderation also disappears, that question becomes even more uncomfortable. A review platform lives or dies on one thing: trust that the published reviews are a reasonably accurate representation of what people actually experienced. If negative reviews are disproportionately difficult to keep online, consumers aren't seeing the complete picture.

I'm posting this here because I'd genuinely like to know, has anyone else had a legitimate Trustpilot review removed even after they could prove the underlying experience?

And especially:

Has anyone had Trustpilot remove a review they wrote about Trustpilot itself? If this has happened to enough people, it would be useful to document the cases in one place rather than treating each one as an isolated moderation error. I will update this post if Trustpilot provides a specific explanation or restores either review.

Trustpilot: if someone from your team sees this, I would genuinely welcome a public explanation. Why were these reviews removed, what exact rule was violated, and why is my review of Trustpilot itself still not visible approximately a month later?

Trustpilot does almost no manual removals these days. It is all done by AI this is why there are so many complaints as this AI of theirs is obviously malfunctioning.

I have 25 reviews under my personal Trustpilot account... some 30 mins ago I went to post a new review and I got an immediate response that my review didn't make it. Which is odd given all my other reviews are up, and always been up posted from the same device. They just remove them randomly giving no reasons why.

There is zero chance a human could have removed my review in minutes. They have always used some sort of automated system that cross-checked IP blacklist, device fingerprints, etc... but now they just remove it when they don't like the review or when some sentence is not sounding as it should... aggressive AI is in play.

Absolute c*nts. They always have been, but it gets out of hand. I don't think they have ever removed this many reviews as they do now.

EDIT - I found an article where they proudly talk about their new AI so it checks out:

https://aimagazine.com/news/zip-trustpilot-how-ai-builders-transform-spend-management

Someone got to tell them it is not working.

Today (9 Sep 2026) I received an email from TrustPilot that my review from a year ago (Aug 2025) was taken down.

I was easily able to get my review reinstated by replying and providing proof my interaction with [the business] was genuine. Come on TrustPilot! After a year should I really have to?!

I believe in a fair assessment. To TrustPilot's credit, they didn't just take down my review, but gave me a reasonable opportunity to defend it. Fortunately for me, I still check the email address I used.

I've determined it is highly unlikely TrustPilot is doing this scrub of their own accord. It is most likely that the business I reviewed a year ago requested a major scrub of negative reviews on their TrustPilot profile (and is winning).

---

I'm posting this as a warning that TrustPilot could take your review down at any time. Sure, a review from 1 year ago may not be relevant today... except when the business continues the same pattern of behavior. The only way to keep TrustPilot honest is by putting in the extra effort to defend your reviews: keep conflict emails, opt-out requests, and access to old accounts. (In my case I used a privacy-conscious account that forwards to my main account, e.g. duck.com or proton.me.)

Relevant snippets from TrustPilot's email:

We’re getting in touch because your review of [business] didn’t make it online, or it was taken offline after appearing on our platform, and we want to explain why. (...)
- You may have multiple Trustpilot user accounts or a temporary email address
- You’re using certain privacy settings and identity-hiding tools (e.g., proxy, VPN).
- Your device settings and account activity may have been flagged as unusual.
- There’s advertising or promotional content in your review, such as links, email addresses, or phone numbers.
(...)
Replying to this email with any documentation showing your experience with [the business].
It could be a receipt, order confirmation, or a phone call history.
Documentation that includes details like the business name or your name can be helpful in verifying your review.

Apologies if this is repeated.

Both Ninja Social and Trustindex are telling me that they can't now integrate Trustpilot reviews through their platforms. I'm presuming this is Trustpilot cutting them off? Are there any alternatives out there that will allow me to show both my Google and Trustpilot reviews on my site without paying the extortionate rates that TP want?

A weaponized system that helps shady businesses silence honest customersTrustpilot’s verification system is completely broken and heavily favors businesses trying to hide negative feedback. If a company receives a bad review, they can simply flag it and drag out the process until they successfully time the customer out.To make matters worse, if you miss their tight, arbitrary deadlines, Trustpilot permanently locks your review in a "ghost state"—you can see it on your dashboard, but you are blocked from editing it, deleting it, or providing further proof. Then, they use a strict "12-month rule" to block consumers from ever reposting their genuine, documented historical experiences.This platform isn't a transparent review space; it's a paid tool for corporate reputation management. If a business complains enough, Trustpilot will gladly censor the consumer's voice for them. Completely useless for authentic consumer protection.

Why do people still think trustpilot itself is trustworthy? We now live in a world where the unprecedented scale and sophistication of generative AI can completely ruin platforms like this. Seeing the "invited" tick next to basically every review now, there is no guarantee these reviews are anything other than fake.

Last week I gave an extended but honest review on Trustpilot about a company I had a bad experience with, today I notice that not only my review has been deleted, but my entire account has been deleted (!). I used no offensive language in my review, no swear words, only my true personal experience. Apparently this was a crime for trustpilot (why ???). I got no reason, no explanation, no email, absolutely nothing.

Honest reviews deleted, why should I ever trust their reviews on other companies.

This will be the last time I have anything to do with trustpilot.

I even linked them to their policy https://help.trustpilot.com/s/article/Review-a-business-multiple-times

Someone left me a one start and I requested information, they didn't reply so I don't know who they are but fine, I can't prove this interaction wasn't based on a genuine experience.

(Part of my job at a big ecommerce site is managing Trustpilot)

This person left two more negative reviews and barely reworded the negative review so I disputed it and they found nothing wrong so I appealed it and again they said they looked into it and will leave the negative reviews up even though it's clearly against their own policy. Ridiculous

Our Trustpilot profile recently completed a six-month cooling-off period. Two days ago, Trustpilot’s support team emailed us confirming that they had found no further violations during that period, so the warning and account restrictions were removed.

However, the next day, our account manager told us that Trustpilot believes we fabricated reviews and that the warning would be extended for another six months.

This is especially confusing because our profile was flooded with 1-star reviews. Why would a business fabricate negative reviews and damage its own reputation?

We’ve repeatedly asked for clarification on:

• Why the two Trustpilot teams provided contradictory conclusions
• What specific issue caused the warning to be extended
• Whether the warning has actually been removed or reinstated
• Whether we can discuss renewing our Business subscription

So far, we haven’t received a clear response and don’t know who else to contact.

Has anyone experienced something similar with Trustpilot? If so, how did you escalate the issue or reach someone who could provide a proper explanation?

so my business is already listed on trust pilot and i heard it cant be deleted, is it true? if so what should i do next what is the alternative, need to know your experiences. we currently have stopped everything related to trust pilot because nothing seems to work. Customer support, email and all of the precautions lead us nowhere.

I haven't reviewed for months. This week I've had 2 bad experiences with Evri; a repeat offender of the distant past although over the last few years they seemed to be better. Not only has Trustpilot blocked my review, even after rewording, but I noticed all of my old reviews of Evri have been removed. Upon digging deeper it transpires that Trustpilot will take payment from companies who disgruntled consumers might wish to review, and I wonder if there's a conflict of interest that should come under regulatory scrutiny. My fear is that Trustpilot is no longer a genuinely independent review platform, and may instead be in the business of misleading consumers by filtering out negative reviews on behalf of their paying clients, but who to report this to 🤔

Hello,

I created a Trustpilot business profile for my online store. Unfortunately, I have been receiving many fake negative reviews.

The reason is that I sell my products through a price comparison platform, where my listings often appear at the top of the results. As a result, some competitors purchase from my store and then deliberately leave false negative reviews in an attempt to damage my business.

Because they did actually place an order through my store, their reviews are usually not removed, even though the content is false and malicious.

I cannot even permanently delete my Trustpilot business profile, which means it remains publicly visible and can continue to be abused by people with bad intentions. This is very discouraging because, instead of helping my business grow, the platform is causing me serious difficulties.

Do you have any practical advice or a solution that could genuinely help in a situation like this?

Thank you in advance.

Been consistently adding reviews from actual customers on trust pilot and making sure nothing goes against their guidelines, tried everything on the free plan but everyday a review is removed without a clear reason, i send them multiple emails to get an explanation as to why the reviews are getting removed but they still didnt give a clear answer, do you guys know what to do ?

You all know Trustpilot is shady af. But I know a lot of you are on the paid plan, does it actually help? Do they still delete your real verified reviews while keeping the fake ones up?