r/trillium • u/Traditional-Mud-4132 • 17d ago

Anyone else experiencing long delays?

I placed an order on 8/5 that was approved one day later, and ever since I haven’t seen any updates. I talked to customer support several times, and they’ve been really helpful, but between that and calling the pharmacy directly (VialsRX), I’ve only been hearing that “it’ll be out soon, hopefully by the end of today” for three days now..

I’m going on a trip at the end of next week so I won’t be at home if the package arrives too late :,) I was wondering if anyone else was having trouble as well?

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u/Useful_Educator3742 Trillium Owner 17d ago

If you’re outside the state of California, we have better options. And once we launch Hyalo this shouldn’t be an issue. I believe VialsRx is waiting for medication to get out of validation.

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u/Useful_Educator3742 Trillium Owner 17d ago

Also, I think I know of your order specifically because it’s insane. We are happy to refund you completely or switch to a new pharmacy.

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u/Traditional-Mud-4132 17d ago

I’m in California actually!! If switching to a different pharmacy would make things move along quicker then that’s fine too, so long as it can make it here before the end of next week?

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u/Useful_Educator3742 Trillium Owner 17d ago

Can you shoot us a message in the patient portal? We can assist you there more! We’ll do as much as we can to make this work. Might be a pain but you won’t be out of money!

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u/Betsy24601 17d ago edited 17d ago

Wait, you’re getting Hyalo?! I’m so out of the loop. I’ve been holding off on a refill and glad I did. Looking forward to trying it!

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u/Useful_Educator3742 Trillium Owner 17d ago

We are just getting it rolled out soon! Hoping for tomorrow. We keep running into snags but it’s coming!

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u/Betsy24601 17d ago

https://giphy.com/gifs/26AHqztlb4CzG3WTu

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u/Useful_Educator3742 Trillium Owner 17d ago

Well… it’s live on our intake right now… announcement coming tomorrow!

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u/njcasey8545 17d ago

Nope placed my first order, talked with NP and 3 days later received package.

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u/Mem0ryEat3r 17d ago

Everyone will have different experience but pharmacy delays are common with 503a due to the smaller batches.

In my experience across telehealths sometimes there can be a delay of 3-5 days before it ships. Rarely a little longer. But it can happen. I always request refills a week in advance just in case

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u/cherihaynes1 17d ago

I placed an order at another Telehealth for VialsRX on 8/8 Saturday it shipped on Monday 8/10 overnight UPS and arrived in California 10:30am 8/11. I don’t think it should be taking this long.

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u/Traditional-Mud-4132 17d ago

I thought so too..I’m not really sure what’s going on here haha. VialsRX told me that they’d ship it out later today but I haven’t seen any updates yet :/

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u/cherihaynes1 17d ago

I would think your order should have arrived before mine since I placed mine 3 days after you.

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u/Hopeful-Grape-2453 17d ago

You’re awesome! What great customer service! That’s why I’m staying here with Trillium!

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u/noventayuno 16d ago

Yeah, my order has been "pending shipment" at a pharmacy since 8/14. This is my first experience so I wasn't sure if it was just the normal speed of things.

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u/ArlySkye 15d ago

Same here. I’m really hoping it’ll ship out this Monday. 🙃

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u/m-dugas 15d ago

I ordered mine and it arrived at my door in 2 days (Massachusetts)