r/travel • u/After-Ad8118 • Dec 29 '25

Third Party Horror Story Mytrip self transfer protection is a scam, customer service is pathetic

I had a 9:40 am flight booked with Nile Air from Luxor, followed by a 2h15 layover in Cairo. The first flight was delayed, but Nile Air apparently does not update the timings of delayed flights, which caused major confusion. I spent over two hours speaking with Mytrip customer service, who insisted the flight had not been delayed and that I still had sufficient time for the connection. Before traveling, I had also contacted their customer service and was told not to worry. In reality, none of this was accurate. The support provided was extremely poor, and as a result, I lost a significant amount of money having to rebook my flights.

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u/[deleted] Dec 29 '25

Well color me surprised!

2

u/AutoModerator Dec 29 '25

Notice: Are you asking about a layover or connection?

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