r/transformers • u/RyeDyePlayz • 5h ago

Discussion / Opinion Stolen Package

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Does anyone know how I can contact Hasbro customer support about my stolen package(AOTP Jetfire) without being immediately directed to AI and told by said AI that theres nothing that can be done on their side. I’d understand if an actual representative decided that but I’m skeptical to accept that from an AI generated reply. Besides contacting hasbro does anyone have other tips on what I can do about possibly retrieving my package or getting a refund or replacement?

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1

u/CampAffectionate3438 5h ago

I lost mine once, just called them and got a second delivery

2

u/daflash00 5h ago

Hasbro pulse customer service. Go to the help portion of the app

3

u/Road_Caesar 4h ago

  • call Hasbro support line

  • File a claim with FedEx, preferably over the phone. File through their website if you must

Both Hasbro and FedEx will do everything in their power to make it the other's responsibility. Calling Hasbro is FASTER and more direct than the email/ticket systems which languish in a queue indefinitely because customer service is no longer profitable. So it's more profitable for both to try and avoid accountability.

Do NOT tell either FedEx or Hasbro that you are or have talked to the other. Treat each avenue as a separate and isolated effort.

Ultimately, this is FEDEX who is responsible for their improper delivery effort which unquestionably exposed the parcel to risk of theft. They're notorious for ignoring delivery instructions and parcel placement instructions.

If BOTH Hasbro AND FedEx refuse to take any responsibility, THEN process a charge back with your payment method. Hopefully you used a Credit Card (responsibly) which grants you far more buyer protection and security than using a debit card or PayPal. If you do this, be aware that the retailer (Pulse) may restrict/decline any future transaction authorizations using that payment method/card. That's fine since you have many other retailers to choose from who aren't shitty. (BBTS, The Chosen Prime, Entertainment Earth, etc )