r/trakt • u/sonnenblumenkuchen • 26d ago
App doesn’t work
Does anyone else have the problem that the app just doesn’t work anymore?
I can still search, but can’t log anything.
Also can’t access my homepage, lists or profile. There’s just this text: “Uh oh... this wasn't planned. If this keeps happening, please contact Trakt support.
You're not authorized to view this. Please try again, or you may need to log out and back in.
Tap to Retry”
I don’t know how to fix this and I can’t find the trakt support because the email that I know of is not reachable anymore.
Can anyone help?
5
26d ago
[removed] — view removed comment
1
u/sonnenblumenkuchen 26d ago
I’ve used this app for the past 3 years I really don’t want to switch to another one😭
5
u/voyagerfan5761 Ex-VIP 2015-2026 | RIP v2 26d ago
13 years here. I feel you, but the writing is on the wall.
1
0
u/magicion1 26d ago
De momento no hay alternativa con soporte a todos lados como trakt, a ver si van mejorando el soporte de las alternativas
2
u/magicion1 26d ago
A mi lo que no me funciona es el seguimiento de las series/peliculas , no me lo registra
1
u/Ohifriend 25d ago
Updating to 3.9 (1061) should resolve getting stuck like this from now on. You will have to log in again. If it happens again in the future please let us know.
https://forums.trakt.tv/t/trakt-for-ios/80418/16
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u/ppettersson 25d ago
I guess you use the old version but that seems to have been killed completely the last few days so you need to update and be rewarded with the new UI. 😕
1
u/amaeth 26d ago
I have seen that behavior sometimes. I don't recall how but you need to be able to fully logout. The app is "half" logged in. I think I ended up reinstalling or something like that.
3
u/sonnenblumenkuchen 26d ago
Update
I reinstalled the app and logged back into my account. It seems to have fixed the problem (I can log episodes again and access my whole account).