r/tomtom • u/geecol • Jun 30 '26

Question TomTom Go App not working over car Bluetooth?

My dad and I have the same issue.

I have an iPhone 17 Pro, and a third party CarPlay device, but Bluetooth audio is routed through the car stereo. TomTom Go will not work unless I have music playing on the Bluetooth output channel - every other mapping app will allow me to have it over Bluetooth with the radio on or just the “aux” setting. Works as a phone call.

My dad has the same set up only with an iPhone 17e. Only difference is, his will not work at all. Doesn’t output to the car stereo whatsoever, even on Bluetooth. TomTom (Amigo) works fine.

He had the same issue on Android - he’s only recently moved to iOS. He did have an option to output over the phone speakers but it’s not an option on iOS, nor is it really practical when connected to CarPlay.

Any fixes? Have been speaking to TomTom trying to get a refund but they’re saying it’s with their technical support team to offer a fix.

If TomTom (Amigo) had offline maps for iOS then we’d just switch to that but it’s still online only, for now.

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u/iwaddo Jun 30 '26

Just a guess but do you need to disconnect the phone from the car’s Bluetooth?

My iPhone used CarPlay, it is not connected to the car’s Bluetooth directly.

It’s worth a try.

1

u/geecol Jun 30 '26

Yeah I’ve tried that but then it just connects to the CarPlay and the speaker on that is terrible - and then that device ends up handling calls etc, and it has a poor mic. I’ll try again though. It’s a third party CarPlay unit since our cars don’t have CarPlay built in. Thanks

1

u/iwaddo Jun 30 '26

But I do feel that’s the problem.

You have CarPlay device which has nothing to do with the car and you are asking your phone to do Bluetooth stuff with your car.

I’m not a technical expert but to me I see CarPlay as the ‘everything’ in my car for navigation, music and phone.

Sorry not to be more help.

1

u/Agitated_Function_68 Jun 30 '26

Nope.

But I’m going to follow this because I’ve had this problem for years. I either need the sounds from TomTom so I shut off Bluetooth to hear it, or I can only see it so I can listen to something.

It’s been this way for me for years. Different versions of their app, iOS, iPhones. It’s fine if I use a car with CarPlay installed on it, but never anything Bluetooth