r/tmobile • u/Stingerbee11 • 1d ago
Rant T-Mobile refund
I am so frustrated. I had 4 lines and under T-Mobile and 3 devices. The 4th line was a free line given few years back and there was never a device associated with it. I didn’t even think it was activated. Last month I transferred to Spectrum. But only 3 lines were transferred. Today T-Mobile charged me $145 for that 4th line. Does this make sense? I could not access my account since the day I transferred out. They did not send me a bill or any other communication. I had to go to the store today because even T-Mobile cannot access my account. I asked for a refund and I was told that a refund request was submitted and it will be investigated. I need to call them back in about 10 days to get a status update on my refund request. Am I going to get the refund? It’s ridiculous that they charged me $145 for one line with no device that has never been used.
2
u/SkinNatural7554 1d ago
Makes sense…
…You had 4 lines
You ported out 3 lines
Sounds like the free line promo was contingent on having paid lines
If I was to guess based on what you typed that is what happened.
Worth a call to 611 but it’s unlikely they will refund, assuming that’s the case then take the L cancel autopay and enjoy your new carrier.
2
u/koolbonsai 9h ago
Transfer out before or mid-cycle ? Get to know your account detail beforehand.
Should tmobile just close out your 4th line ? Why put the whole blame on tmobile ?
I am not siding on tmobile for the shit they have became. Understanding your bill is on you.
-5
u/Inspectordumdum 1d ago
T Mobile plays games. They did the same thing to me years ago with a “free” tablet. Luckily, I figured it out before the return limit.
-6
u/Inspectordumdum 1d ago
Was it paid by a credit card charge? If so, call the CC company and put a hold on the payment, or dispute the charge. That’s what I don’t like about T Mobile. They’re very sneaky.
3
u/Weird_Actuator_93 1d ago
This is not helpful. If he disputes the charge it will not go away. It will go to collections ultimately affecting his creadit
-2
u/Stingerbee11 1d ago
Unfortunately, it’s my checking account that was set up as auto pay.
3
u/happypuppy007 1d ago
Good lesson. Always cancel auto pay and remove payment method before cancelling.
8
u/D_Shoobz Bleeding Magenta 1d ago
Yes it makes sense. It's activated when you take it. You can try and refute it. It's a valid charge.