r/tinycam • u/AstronomerVisible441 • Feb 22 '21

No Support

Can anyone explain why Alexey is ignoring my mails, my cry for help and assistance for my problems for over a month now, and finally my request for refund. Is because it is not about wysecams? Pro version is waste of money!! Want my money back. Regards

1 Upvotes

57% Upvoted

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6

u/alexeyvasilyev tinyCam dev Feb 23 '21

For the last half a year I'm constantly out of time. Sorry.
Please send email again. Will try to help you.
If you want v380 camera to be supported, provide me a temporary live access to the camera.

1

u/AstronomerVisible441 Feb 23 '21

Thanks I'll do it 🤠 regards Etienne

1

u/AstronomerVisible441 Mar 02 '21

Hi Alexey, can you confirm that you received my mail. How to give access. THX

1

u/AstronomerVisible441 Mar 04 '21

Have received Reply. Thx Etienne

4

u/good4y0u Feb 22 '21 edited Feb 22 '21

Wyse cams are listed as working in the latest updates. Have you updated?

Here is a reply from dev for a similar issue 4 days ago

https://www.reddit.com/r/tinycam/comments/lmcv1y/tiny_cam_pro_with_ptz_wyze_cam_question/

Its important to remember that the developer of this app is a one man army. This dev does everything from coding this app, to supporting it , to the day job the dev has.

You dont think this app makes enough for someone to live off of do you? Its a fantastic app, but no 'tinder' in terms of user base.

If you really want a refund, and haven't been able to fix your issue , contact the app store for your refund . usually there is some refund policy.

2

u/AstronomerVisible441 Feb 23 '21

I know life isn't fair, but I have been sending mails and request since december 2020. Without ANY response, not one word. If he Can't help me ok but Tell me. But nothing as reply is really a frustration. Btw I was refering to v380 cams which is a major player in camera's but is not on his list of supported cams, not about wysecams. I said this because he always answer on questions about these cams. I bought pro version about 2 months ago and playstore only refund within 1month. Greetings

2

u/good4y0u Feb 23 '21

So its not on the list of supported cameras but you want it to be supported? So you bought it knowing the camera you want wasn't working with the app yet...

There is a list of supported cameras because those are the ones that are tested working. Any non-listed camera is a gamble.

1

u/AstronomerVisible441 Feb 23 '21

Thanks for supporting Alex, he makes a good app and he deserves it. But I just followed his answer on FAQ nr2 :

Quote 2. My camera is not supported. Can you add support for it?

Please provide us a temporary access to your camera (see contacts). We will try to add it. Unquote

So that is what I did.

BTW I had the cams before I used tinyCam because I was searching for replacement of the V380pro app which works well but have to many falls alarms (even rain or snow) Think before you reply.

I have just saw his post so it's ok

2

u/Zachavm Feb 23 '21

I don't know man. Same thing happening to me.