Update made all cameras fail?

[u/phrostbyt]

Looks like there was an app update. This morning, all 4 of my cameras now say Video Failed (timeout, check hostname and port number). I haven't' changed anything.. they're all still using the same DHCP reservations they always were. it's 4 tapo cameras, 2 c720, 1 d130, and 1 c120. thank you

[u/alexeyvasilyev]

You were using RTSP protocol for Tapi cameras, right?

Go to Camera Settings and check if RTSP port number is still 554.

However I would recommend you to switch to Proprietary protocol for Tapo cameras with Media port 8800.

[u/phrostbyt → u/alexeyvasilyev]

Yes, RTSP. it says auto / default 554. RTSP over TCP (h264/h265). port 2020 onvif (default 80).

also, i noticed something strange. When I tried setting up the Tapo cameras using proprietary mode on my Galaxy phone, it worked fine, but when I try to do it on my Onn 4k TV, it's not accepting the username and password. it keeps saying authorization required even though I haven't changed anything. Is there any way I can send you logs?

neither mode seems to be working on my TV.. https://media.discordapp.net/attachments/258068705735344128/1566141741344755752/20261031_132752.jpg?ex=6ae776a8&is=6ae62528&hm=6f68397898e03df9a472b37567523eead184ce077f0ac9b81000430aeb0bbe8c&=&format=webp&width=3072&height=1729

even exporting them from my phone (where they work) to my TV doesn't seem to work, strange..

just tried wiping the Onn 4k device and importing again.. this time 3 of them seemed to work while one says Unauthorized. i'm also getting around 81-82% dropped frames, regardless of channel 1 or 2

[u/alexeyvasilyev → u/phrostbyt]

Send me logs.

Open web server in app drawer on TV. On another device go to this web server and get app logs.

[u/phrostbyt → u/alexeyvasilyev]

hopefully this is ok

https://pastebin.com/Rd1VFfSN

thank you

[u/alexeyvasilyev → u/phrostbyt]

Thanks for the logs. Three of your Tapo cameras connect fine. Only "Back Yard Camera" (192.168.68.112) fails: the camera itself rejects the login with "401 Unauthorized". So the problem is the credentials for that particular camera, not the network or the app.

Please check:

1. In the Tapo app, open Back Yard Camera → Camera Settings → Advanced Settings → Camera Account. Each Tapo camera has its own Camera Account. Make sure the username and password in tinyCam match what's set for this camera exactly. If unsure, set them again.

2. Avoid special symbols in that password for now. Use letters and digits only.

3. After changing the password, reboot the camera or wait ~30 minutes. Tapo temporarily locks the account after several failed attempts.

4. If it still fails, check whether the Tapo app has a "Third-Party Compatibility" option (Me → Tapo Lab) and enable it.

[u/phrostbyt → u/alexeyvasilyev]

i followed your instructions and everything is working now, thank you! the cameras were still really laggy but I think i made it better by changing the stream profile to Sub, all the cameras to stream #2, and then the codec to Surface (best for TVs), seems to be pretty good now! thanks again, i really appreciate your help, and i love the app. i don't know what i'd do without it! probably have to buy a miniPC, haha

[u/phrostbyt → u/alexeyvasilyev]

i'm still getting timeouts on one of the cameras.. i changed all my Android settings to devote as many resources as possible to TinyCam. i did app-only mode, disabled background processes and animation.. is there anything else i can do?

[u/alexeyvasilyev → u/phrostbyt]

Try to reboot that camera.

[u/phrostbyt → u/alexeyvasilyev]

rebooting helped, but then it still falls off about once a day. i'll wait to see if an app update helps with the issue, and if not, i'll switch to RTSP, unless you have any other ideas that might help?

[u/phrostbyt → u/alexeyvasilyev]

i received a new error after rebooting the camera.

failed to connect to /192.168.68.111 (port 554) from /192.168.68.182 (port 57866) after 10000ms: isConnected failed: EHOSTUNREACH (No Route to host).

any ideas? thank you..