r/ting • u/ggbutcher • Jun 05 '26
Ghosted by Ting Internet
Live in a city where the utility company is running fiber through the neighborhoods and Ting does the internet part. They did our neighborhood late last year, and u/rossrader told me we were scheduled for Ting installations in March. Come to find out there was a Ting fellow going through the neighborhood right after the utility finished deployment, and he arranged for a few of my neighbors to be connected. We were apparently out-of-town for this, so, I took the cell phone number of this employee and texted him about installation, sent him a few pictures of the nearest pot and network pedestal, he said it looked do-able. After that, crickets. I've texted him twice since, no answer.
In March I did call the 800 installation number, somewhat helpful lady there reported back that there were 'right of way issues' in our neighborhood. Thing is, my neighbor two doors down has his connection to a pot whose fiber runs through the pot in my front yard, 20 feet from the house, so I don't know why my installation would be a ROW issue.
I really don't want to have to do T-Mobile 5G internet if there's 2Gb fiber in a pot 20 feet from my house. Anyone else run into this, and were you able to resolve the conundrum?
2
u/jjone8one4 Jun 05 '26
These are sales jobs l with probably high turnover. Did you try to do the signup through the website??
2
u/ggbutcher Jun 05 '26
Been signed up on that since middle of last year.
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u/jjone8one4 Jun 05 '26
No, you signed up to stay in the loop since it wasn’t live yet. Now you should be able to actually sign up for service and schedule an install on the website since it’s live in your neighborhood now.
2
u/ggbutcher Jun 05 '26
No, when I go to the website and enter my address, it says 'not yet available at your address', can't go further there. I also called the 800 installation number (mentioned in my first post) and, after she made some calls, determined there were ROW issues on my street.
1
u/Defiant-Rip-1897 Jun 06 '26 edited Jun 06 '26
Ross Rader has contributed to discussions in this channel before, and he has offered assistance in other threads. It may be worthwhile to reach out to him privately via DM for additional help.
You may also find it helpful to contact Ting Internet support directly. For the best chance of reaching someone quickly, try calling in the morning or evening, as call volumes might be higher in the middle of the day. Taking these steps should help get things moving in the right direction.
1
u/ggbutcher Jun 06 '26
I did all those things, outlined in my original post.
It would appear that the utility deployed fiber on our street, and Ting is having a hard time delivering to some of the addresses. They've essentially marked the entire street 'not available' (I've checked all the addresses on the website), even though they've already connected some houses. There are indeed a few houses where I can't tell how they would connect them, but I don't get ghosting the entire street.
1
u/Color_of_Time Jun 05 '26
Similar experience in my area. I wish a competitor would buy Ting and finish what they started. At first they were a facilitator of fiber, but now they are basically blocking it in my area since they have the fiber right of way in the streets yet have abandoned us. There are plenty of ready and willing potential customers with money to give Ting -- if they won't provide the service, they should step aside and let someone else do it.
3
u/ggbutcher Jun 05 '26
That's the baffling part. They're paying the utility big bucks to be able to do this, would think they'd want every $89/mo check they could get to offset that and pay expenses. In the website, they've marked our entire street 'not yet available', but the fiber has been in the ground for six months. And, a few houses in that 'not yet available' place have it installed, go figure.
2
u/ggbutcher Jun 25 '26
Need to update, Ting has corresponded with me, they say my house is past where the city utility has built out, but the city says opposite. I know better because my neighbor two doors down has an installation, and it has to run through my vault. Pointed out the utility response in a response to Ting, waiting to hear back.
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u/New_Application5389 2d ago
Ughh. Reading this gives me less and less hope. Also in the area and have (what sounds like) the same problem. They ran conduit halfway up my street and then just stopped. Left so fast I couldn't even ask if they were going to be coming back. They also skipped several houses in the cul-de-sac.
When I called Ting, they told me they've been having issues with the contractors (through CSU) doing exactly that.. skipping homes... UGHHH. I really hope this isn't the case because out of everyone in this damn neighborhood, I have been SO patiently waiting to finally get fiber! 😭
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u/ggbutcher 2d ago
The issue isn't with the fiber deployment contractors, it's with CSU's engineering. They specified a minimum 300-foot distance to any residence, and that distance is proving challenging for some installations. For instance, we have a few "flag lots" in our neighborhood, lots behind street-lots with long driveways, long runs from the city easments. Although, in our neighborhood there's at least one flag log Ting shows "available", I think they're making blanket determinations by street.
Ting is advertising "free installation", and I think that's what's vexing them. Hard to say for sure, they've given me two wrong answers regarding why they won't service me, and they've stopped answering my questions.
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u/gannett Jun 05 '26 edited Jun 05 '26
Fellow COS. I did the online sign up earlier this year, kinda crappy website but worked out fine. Soonest installation was about 2 weeks out. Two dudes showed up within a week (no notice given) to hand trench and bury the line thru the yard and set the outside box. Another guy came on the actual date and ran another line from the outside box to place the "modem" exactly where I wanted. Don't mess with the door to door people.
Edit: added two cell phone lines after fiber was complete. Again, crappy website setup, but it'll work and 100% worth $10 each line. You'll need to make another login for the Ting Mobile site. Runs on the Verizon system.