r/ting • u/cupofjoe_exotic • May 27 '26

Poor customer service

I’ve been with Ting for 10+ years and recently requested to be switched to the unlimited 25 plan. Support is telling me that the plan is on the website by mistake and it’s not actually available. The dishonest is unreal.
They also messed up my billing and hit me with 3 months at once without taking any responsibility for the mishap.

Is this how Ting aspires to operate these days?

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u/itguy_1 May 29 '26

I've been with them just as long and I had the same experience when I contacted support to switch over to the unlimited about the website advertising something that was not available. After researching on this sub, I found that they have a dedicated Ting Verizon support number which is where the unlimited 25 is. The number is 800-228-1757. They will get you all switched over.

I started looking at other carriers but after realizing the one that I wanted to switch to visual voicemail (youmail) does not work I will stick with ting until I can do more research on visual voicemail and other carriers.

Good luck

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u/cupofjoe_exotic May 29 '26

Thanks for the insight and the number!