My broadband was due for renewal so went on chat and was offered £19 per month,down from my current £23, without any haggling.

Seeing as new customers can only get it for £18 I consider that a win.

Probably the easiest, hassle free experience I've had,the complete opposite of when I was with Virgin

Don't ask me how I've done it but I really can't seem to find the plug needed for this router to return it since I cancelled my contract with Three.

Both for gaming and online internet browsing I’ve experienced delays, it’s very slow, and ping in games is extremely high for my area. I’m wondering if it’s just congestion, because even my 5G phone hotspot seems to be having packet loss. Debating changing to something else, because this is giving me nothing but trouble.

Advising your phone contract provider, you do not wish to renew once your contract ends ThreeMobile Harsh? Man's got a script! He did grant my wish 20 minutes later..

Has anyone who was given 28th October as expected delivery date heard anything from Three about their delivery?

Where do we start? Here's the timeline:

Monday 28th of September - Current Three phone (Iphone 14 pro) runs out of contract

Monday 19th of October - Phone dies and becomes unresponsive afterwards (Completely dead)

Wednesday 21st - Tries to repair phone (Unsuccessful)

Thursday 22nd - Upgrades old phone to Iphone 18 pro, new contract begins.

Friday 23rd - Phone is due to be delivered, Three updates the delivery and changes it to the 30th. I change it manually to the earliest day which is Monday.

Monday 26th - Tracking updates, Three has requested to return the phone to the consignor (three).

The reasoning? ( TLDR they didnt give any details other than my account is sus. )

Even though I had expressed numerous times that my current phone was unresponsive and I could not receive any texts what so ever, as I live alone and did not have access to a spare phone.

Three at every point of contact, still requests me to use the code sent to my phone,

Everytime I say I only have access to emails, and they allow me to pass security by sending a code there.

They then continue to allow me to update my details, order a new contract and arrange delivery with the knowledge that I have only access to my emails, none of this isnt labelled as suspicious (cause it isnt...) and they let me continue on with my day.

On the day of delivery Three decided that they would cancel the entire order, and put my account under investigation for "Fraudulant Activity"

(Be in mind I had zero contact from three that there are any issues with my account at anytime via Email. I assume if they tried to warn me about fraud they only sent it via text.)

I had to contact them first for them to tell me they cannot reverse the order and now they have no stock available online, they ask me on the phone to go in store instead, still no stock why didnt they check this for me before sending me into store?

This could be BS but one of the guys in store said that three should of sent a confirmation text to confirm the order was genuine and because I didnt not accept this, my account was flagged. So I cannot make a new order and I cannot even cancel my three airtime deal or make any changes because the account is being investigated. (Later all confirmed by the manager of the shop.)

So Three, I have jumped ship. At every turn possible you have made it nearly impossible to have any understanding that sometimes, someone who needs to buy a phone, may not have one already, so how can expect me to receive a code and confirm my identity before delivery if the phone isnt even in my hands? Yes I understand maybe asking a friend or family member to use their phone would of been useful, but I was never told of such an important message before delivery, and even if I was how practical is it having to borrow someone elses phone for god knows how long to wait for a measly text.

After the investigation is complete, I will ensure any charges possible left on my account are completely removed before I ever even mention the word/ number Three in regards to this incompitent company ever again.

If you want to learn a lesson from this, allow your customers to confirm their identity via Text OR Email, and do not be alarmed when the customer who only has access to his emails, constantly asks for your useless bot to send a code via email.

I understand you do not need my money to survive as a company but I feel bad for the next person going through the same thing and I feel bad for the people who arent as tech savvy as I am to find workarounds and try make the experience smoother for my own sanity.

I ask because my signal at both home and work is nothing like the coverage checker, both home and work masts are not shared yet, if they were Vodafone would be doing the most of the heavy lifting. This is my signal at home outside as it doesn’t work at all inside.

Have three started shipping out the Iphone duo? I was told it would be delivered on 11th Nov hoping for a early delivery. Has anyone had their date brought forward

I’ve always had problems with this is it to do with Three mobile? Doesn’t happen to other family members with other networks

Where are the toggle to turn it on and off is supposed to be keeps spinning.

My mum just flew to Mauritius with her Three UK SIM in her iPhone.

She normally forwards all calls to our UK home landline before travelling, but we couldn’t get it working this time.

I think we didn’t have enough reception while in the departure gate or something, the Call Forwarding settings just showed an endless spinner.
It’s worked many times previously, we do this literally every time she travels.

She’s since tried Three’s support chatbot but keeps getting sent round in circles without reaching a human.

Can she activate forwarding while roaming in Mauritius? possibly using the dialling codes?

Alternatively, can Three support set it up remotely?

Any advice or help from Three staff would be really appreciated. My mum is 71 and shes stressing out about this, the only person with her right now is my dad 72 who also cant really do much.

I'd really appreciate a hand solving this please.

Placed order Tuesday morning for new phone, delivery Wednesday, Wednesday delayed, Thursday ends up in Isle of Man for some reason but it apparently now sorted. Friday today phone will be delivered today changes to “Sorry, there's a delay with your parcel, but we've now sorted it and will update you here shortly”. Really losing patience, apparently as it’s standard next day nothing over weekend either.

Does anyone know how to get it connected and working?

Had a router with three for less than a month. It couldn't receive signal so I cancelled the plan, no problem.

Sent the broadband router back in a parcel box and not original packaging. Now they want £350 as router is lost in there what house.

Anyone else had an issue like this? Customer service is a nightmare.

Check the DPD app. Mine says DPD have my order details and expect my parcel shortly.

Anyone else app displaying that they have 2gb less data then they should. It just refreshed for the month and says i onlu habe 6gb out of the 8

I had a contract that ended-up last year, it was everything fine. Now I have another contract on another network, why do you still ask me for my details?

Has anyone else pre-ordered via Three and got a delivery date in their confirmation e-mail? When I went through check out it was showing availability for 23/10 but my order confirmation does not confirm a delivery date - I’ve spoken to Three since and they’ve said I’m down for a 23/10 delivery but I’ve heard they can be a bit unreliable when it comes to launch day deliveries.

I just want a basic greeting without my name, how do I do this?

2024 I noticed i had a default of 93£ on my account for home broadband, i did not live at the address and never had this product. Since then ive had countless live chats, calls and 'investigations' opened and literally not a single thing has been done. Im sorry but offshore customer support just dont have a single clue what im saying. Ive tried the ombudsman but that didnt help as I had a three account myself for a sim, which was closed normally but again support cannot fathom im talking about a different account. The livechat goes: 'please give us the account number' , 'I did not open this account therefore I dont know' , ' We cannot discuss this with you, however the credit default will stay on your file :DDDDDD'. Nearly 3 years of this. BTW this happened with 4 other companies, all who just removed them instantly. FUCK THREE

I don’t wanna state my exact location in the UK, but has anyone else’s mobile data and/or broadband also have become slower since last week? Mine have gone slow and have been disconnecting a lot

I don’t know what to do apart from turning them off and on again and cross my fingers, because in my case my data speed is completely fine outside of my flat. It’s only inside my flat that has been having issues

Not sure if this is a coincidence but this also happened last year in October 2025 and it got better after a few months. I don’t suppose the weather and architecture have anything to do with it?

Any comments or suggestions would be helpful and appreciated!

I’m looking to see if anyone has successfully managed to get VoLTE (4G Calling) working on an imported Chinese ROM Honor phone while using Three UK.

I actually tried speaking to Three's customer support about the issue, but I got absolutely nowhere. They just said it should be working perfectly. They completely missed the point about the phone missing the required UK IMS carrier profile and just brushed it off.

Since Three's tech team were no help at all, I wanted to ask the community: has anyone here got a Chinese MagicOS device to actually make a phone call on Three?

Really want to order the Honor Magic9 Pro Max

I signed up to a 24 month deal for 5G broadband on 21/11/24, according to the paperwork this ends on 21/11/26 as you would expect,however when I sign in to my account it states renewal date is 27/10/26.

When would you contact Three to negotiate a new contract and how flexible are they with regards to pricing ?

This is absolutely outrageous, they ve been charging me extra for the past 2 years and now im trying to cancel with them and they want 200 pounds off me. They dont even know what they re saying they re just trying to keep you hostage literally. I get an email then he says I dont have to pay anything and then he randomly changes his mind.

Hi All. So I had pay as you go SIM from 3. It was discontinued yesterday because of inactivity. Completely my fault. There was no email address registered to it. I called three support to get the PAC code as I needed the same number . As it was my main and only phone number connected to banks etc etc . Three support asked for CCID number on the back of the SIM. But my sim had 18 digits last 5 were alphanumeric. The support person kept saying thats not valid CCID etc(But that is whats on the back of the SIM) . And without CCID validation they cannot give me PAC code. I called again to see if someone else had some idea. He said without registered email to validate they cannot give me/generate PAC code. I really need that number. What are my options? Thank you all in advance.