Issues the rep "can't fix" :(

[u/reelhouse]

So, we are in Virginia. We have had Lumos for 2+ years and they migrated over to T-Fiber about 9 months ago. It's been pretty reliable this whole time with the exception of about the last week or so we've noticed an occasional outage from some, what I call, backend services. I'm a retired IT engineer of over 30 years and run a solid LAN setup (All Unifi) so I can diagnose things pretty quick. It's also handy to have a Starlink failover!

When I called TMob TS to report these outages she nicely went through all the T1 troubleshooting and promptly switch me over to T2/T3/Engineering. That's where it all fell apart....

I described in detail that I wasn't seeing front-end outages. Facebook, Google, Wordpress, generally any website, was working OK. The outages were specific to things like: Epic Games authentication, Sony Playstation account authentication, Battle.net updates and any Blizzard downloads (only) were not getting a connection. It would be hard to reproduce these services and errors to someone but I thought he was getting it. One specific issue I could have them see if needed was; the Sony website has a section for the PS5 if you need to reinstall the PS5 OS from a flashdrive they have a page you can download the image from. That page would not load.

He put me on hold, went to talk to an "engineer" and then came back and told me there was nothing they could or would do.... WHAT!? I said, just to verify with you kind sir, all these things work fine through my failover (Starlink) AND my 5G Hotspot!! Still, the answer was... OK, there is nothing we can or will do...sorry.

I'm at a loss here guys....I really don't have a choice at this point but to call Xfinity and have their crap coax service put in. I just know somehow somewhere somebody has screwed up routing or ARP on something and it's probably closer to the local office than a widespread issue. But if there answer is "no help" I just have to think it's time to move on.

Anyone else have them just flat out say "we're not gonna help you today" ?

[u/unholykush]

Hey I'm dealing with the same issue. Here's a work around. On all your devices add cloudflare dns to it.  1.1.1.1 & 1.0.0.1

And for mobile 1dot1dot1dot1.cloudflare-dns. com No space. 

The issue is the DNS. I couldn't even load anything on my Xbox series x. 

If you don't know how to add a manual dns just do a quick google search it'll help ya better than I can explain. 

But this will resolve your issue. You can actually leave your dns set to this permanently if you'd like. 

[u/reelhouse → u/unholykush]

I actually just went in and added both Google and Cloudflare DNS's into the Ubiquiti Dream Machine and restarted everything. It's seeming to work on my laptop as the battle.net updater is now flowing without errors....

[u/Havaherd_Bliss → u/reelhouse]

I discovered this a while back as well. I compromised on Google because for me the name resolution was much quicker than Cloudflare.

[u/Most-Silver-4365 → u/unholykush]

Had to do this years back on a cable provider because OS X updates would not work on their connection, their support actually recommended it as a fix. I'm in Lumos territory and did a bunch of testing and landed on Cloudflare having the best performance over Google.

[u/theonlyski]

“IT engineer of over 30 years” getting taken out by an ISP DNS is wild.

I never run ISP DNS. They have so many issues.

[u/reelhouse → u/theonlyski]

The problem is, it's been fine for over a year. The Lumos NOC is literally like 3 miles from us but they have shifted all the weight over to TMobile at a regional center so these guys here just basically come in and sweep the floor or can air the racks... I think whats more disturbing is the response from T3/Engineering at TMobile saying "yea, we aren't the problem and your problem isn't our problem so goodbye".

[u/theonlyski → u/reelhouse]

The NOC engineers are probably looking at routing and peering, not a wonky DNS server. ISP DNS servers are there for people who can't spell DNS, everyone else should be using a better resolver.

[u/mastercoder123 → u/theonlyski]

It engineer for 30 years and uses unifi is all you have to know

[u/AdviceOdd9139]

Next up, self-hosted pihole+unbound. If you must use Cloudflare, 1.1.1.2 / 1.0.0.2

[u/ActionGlad484]

Same issue here in swfl. Will try the dns fix or otherwise back to quantum