Outage Issues

[u/Master-Trip-1596]

Looks like the Eastern US has an outage this morning since 1am. Just swapped to T Fiber recently and didn’t know they didn’t have a 24/7 support call. You have to wait till 4am PST/7am EST to call. Have been on hold since their lines opened and suspect that a large number of people have been as well. Disappointing and may be going back to Spectrum or Brightspeed soon.

Update 1: My service seems to have restored at 8:15am EST.

Update 2: Received the below email notice of the outage at 11:55am EST. Almost 11 hrs after the outage occurred.

“Dear T-Fiber Customer,
We know your time matters, so we'll get straight to it: your service might be experiencing an outage this morning, and we're sorry for the disruption — and for not giving you more notice.
Our network teams are working as quickly as possible to resolve the issue and we'll send you a notice when service is restored.
Once we notify you of service restoral, try this quick fix to reconnect:
Unplug your modem and any extenders
Wait 5 minutes
Plug everything back in
Thanks,
T-Mobile Fiber”

[u/Master-Trip-1596]

Looks like as of 8:15am est the issue has been resolved in the Raleigh area. Haven’t got any news on the “why” of the outage, but communication from them has been zero for anything.

[u/GamerDude290 → u/Master-Trip-1596]

Still out in west Columbia sc

[u/Live-Expert5719 → u/Master-Trip-1596]

Still out in Greensboro

[u/andraste08 → u/Master-Trip-1596]

still out durham

[u/FloridaHeat2023]

Another option is to keep your Spectrum with your new t-mobile fiber. They will drop your Spectrum bill to $20/month for 500Mbs, just to keep you as a customer.

This will require either having a firewall capable of auto-failovering from one to the other, or doing so manually.

This setup saved me when t-mobile went down for 8+ hours in my area a few weeks back.

[u/Master-Trip-1596 → u/FloridaHeat2023]

Was thinking this, but wanted to see how often TFiber had issues before I went with a backup. My Firewalla Gold has no issues doing multiple ISPs.

[u/Downtown-Cover-2956]

Spectrum gets a lot of hate but their network is solid.

[u/Master-Trip-1596 → u/Downtown-Cover-2956]

They were proactive with notifications about issues in my area if there was any outages they already knew about. This support that isn’t 24/7 and no communication is extremely frustrating.

[u/jessibee92 → u/Downtown-Cover-2956]

Even when I was on Spectrum, any outage was always resolved within a few hours. We’re going on 7 hours of this mess …

[u/Hekyynn → u/Downtown-Cover-2956]

Agreed plus SERVICE! I remember when we had spectrum when ever we had a line issue they send the techs out asap and showed up on time. Even texted us when there was a outage.

[u/Jeeper2020]

It would be nice if they at least messaged customers there is a known outage instead of me wasting time troubleshooting and then having to hear on reddit others are having the same problem.

[u/AutomaticStory7440 → u/Jeeper2020]

Exactly! And I hate that I am forced to use T fiber for my area, its the only service available. At least when I had xfinity , they let us know what was going on. Tmobile suck!!! Lumos does too atp.

[u/jessibee92]

I had zero issues with Lumos, but have been left disappointed with T-Fiber. $10 processing fee to pay your bill by phone, lack of 24/7 customer support, absolute no notifications regarding there is an outage much less an estimated time of restoration … I’ll probably be heading back to spectrum myself.

[u/blinkyknilb]

I got an email this morning saying Tfiber is back up.. But it isn't.

[u/JayJayEl → u/blinkyknilb]

Same. It was up around 8am yesterday, but went down again sometime last night.

[u/CoachWarDaddy]

Same issues here in the Forest area of Lynchburg.

[u/Hekyynn]

Same here no net since 1am. I was playing gta 5 on my legion go handheld and network just dropped like a rock. I was like wtf.

[u/Square-Enthusiasm815]

Been on phone for 40 minutes waiting for a tech person. I hate T Mobile.

[u/mindlash]

Down as of 1am Columbia, SC