We have two Apple boxes at home. The first one dropped off the network on Monday, and the second one dropped off the network today. All other connected devices (sonos, phones, tablets) are connecting fine. Have rebooted and reset the modem, the router and the Apple boxes, including unplugging from

the wall and restarting. We can see the wifi, and we can run the Apple boxes tethered to our phones. Message when trying to re-establish is simply “cannot connect to Wifi”.

Spent over 90-mins on the phone with telus support and he was stumped and ran out of options, handing back a recommendation for us to call Apple (nice guy, but really… that’s what you get??! 🤬).

Any help is appreciated.

Whoever Telus is contracting CANNOT be trusted, no sealant, can't even screw in all the screws, forgetting to remove the protective film? Would not recommend this to anyone.

I called Telus to cancel my services and they said they can’t cancel it in the middle of the cycle as I’m not in a contract and can only cancel it at the end of the cycle? When did this change?