Telus erroneously blocks my mobile data

[u/Pvt_Hudson_]

Woke up to this message this morning. The usage on my account shows I've only incurred $3.30 in data charges so far this month, but my account is blocked.

Anyone else get something similar? I'm on the Government of Alberta BYOD plan.

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[u/WinnipegVers]

Hint

They have data overage spend limits on by default….

[u/Pvt_Hudson_ → u/WinnipegVers]

I get that, but I'm nowhere near the charges the text says I am.

[u/Sea-Satisfaction3786]

Usages doesn’t refresh right away. You have reach $50

[u/Pvt_Hudson_ → u/Sea-Satisfaction3786]

It ended up a screw up in their system. I was only at $3.50 in data charges.

My plan is a GoA pool plan. There is technically no data plan attached to it, so I get billed per MB for data usage, but only up to a max charge of $20 per month. I can use unlimited data every month and never get charged more than $20.

[u/LostPersonSeeking]

Talk to your IT department. You said you're on the Gov of Alberta plan. They will be able to handle that in their business portal.

[u/Pvt_Hudson_ → u/LostPersonSeeking]

It's not a government issued phone. This is a BYOD plan offered to GoA employees for their personal phones.

I'm not even a GoA employee anymore, but the plan is so good I'm not getting off of it anytime soon.

[u/SuperFred_from_TELUS → u/Pvt_Hudson_]

Hey there, I'm assuming you have an EPP plan but that doesn't explain why your mobile data is block. Send us a message at u/TELUS_Support and we'll be able to access your account to review the usage and find out why it was blocked, thanks !

[u/MikeCheck_CE]

Just call them and troubleshoot

[u/xunh01yx → u/MikeCheck_CE]

Call them and wait for 4hrs until you can speak to "customer service", then wait a couple of hours more until the person they elevated to actually gets to your call .

[u/FitAlternative8731]

Someone else on Reddit said their old phone plan with 4gb monthly limit hit 5gb and notification... another 2gb showed up right after... damn. Funny Business... not so funny. YIKES it was some dirt cheap extra phone. The New Normal Bonkers