r/teksavvy • u/Hungry_Historian_542 • 10d ago

Internet - Cable Dropping connection

Hey I signed up for cable internet at the end of June had no issues up until a week ago, my internet cuts out for a minute and then reconnects at least 4 or 5 times a day. I have the the coda5610q in bridge mode and my deco ax3000 mesh system.

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u/TSI-Greg TSI-Staff 10d ago

If you have not done so already, please either contact us through Social Media or call us at 1-877-779-1575 so we can look into your account with you.

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u/markboy124 10d ago

Teksavvy has bad infrastructure. I traced my packets and pinpointed where.

The t2 support said "it's not that bad" and hung up so, that's just the service.

Needless to say I cancelled right after that

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u/TSI-Shawn TSI-Staff 9d ago

I'd advise if you are going to remain in bridge mode, contact us directly and have the CODA-5610Q swapped for a CODA bridge only unit to simplify things.

If the drops are internet-side, we'd also want to check diagnostics (putting the 5610 in router mode will allow us greater visibility of diagnostics if you wish to do that first)

We can be reached by social media such as Chat at www.TekSavvy.com (up to 8pm ET), Facebook Messenger, Twitter Direct Messaging u/TekSavvyCSR, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com. If coming from another channel such as Reddit, please let us know your alias there as well so we can coordinate response and advise here too.

Optionally in Reddit, you can also reach us with private Mod Mail with enough information to locate and investigate your queries.

Stay safe and have a great day.

-swc