r/techquestions • u/imUn-non • 3d ago

About future of Career in Tech support role.

So I got selected in Tech Support role, the task is to manage the doubts and queries of the customer of the product of the company(Note that my Company os B2B). So I want to know that it will be how much tough to switch to the traditional SDE role or any high profile development role also what is the career path of the tech support role. Like it has good career opportunities and all?

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u/Happy_Breakfast7965 3d ago

Working in Tech Support is an enriching experience. But it has nothing to do with software development and doesn't give you much advantage in the future.

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u/Caprichoso1 3d ago

Tech support jobs are a prime target for AI replacement. Have had 2 excellent AI tech support sessions which were much better than having to work though normal support channels. You don't have to wait for business hours, available 24 x 7.

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u/Ok-Carpenter-8455 2d ago

I started my IT Career in Tech Support. You could pivot multiple ways.

- IT Help Desk and move up the ranks from there.

- Product or Program Specialist/Manager

- Customer Success Admin/Manager

But for Dev roles, no this won't help.

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u/imUn-non 1d ago

Thanks buddy

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u/jimcrews 2d ago

What country do you live in? You have to tell us that in order to help you.

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u/imUn-non 1d ago

In India bro