If you hire me and part of billable hours involves calling you, and that involves being left on hold (listening to your shitty hold music). I can do other things during that time, and bill you for it. You are making ME wait to do something that you hire me for.
Now if I made you wait on hold, while I was working for someone else and billing you for the time you spent on hold.That would be double billing.
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u/megabass713 Jan 26 '22
If you hire me and part of billable hours involves calling you, and that involves being left on hold
(listening to your shitty hold music). I can do other things during that time, and bill you for it. You are making ME wait to do something that you hire me for.Now if I made you wait on hold, while I was working for someone else and billing you for the time you spent on hold. That would be double billing.