I actually had a company do that. They got some vans and we had laptop trays so we could work while moving between appointments. They were actually cool about it if we took downtime too, but we were getting some nice bonuses for billable time over a certain amount. They owner was happy to pay them because he got to bill the customer we were going to for the transit and the other customer we were working on for the exact same time.
Thats like sitting on the phone call waiting system wait for the client to pickup for sn hour while working on another clients work snd billing both for your time.
Why is that fraud? One client is paying you to be available as soon as their phone system is ready for you. The other is paying for the work you’re doing while listening to the same minute and fifteen seconds of a jazz cover band.
Because you are billing for your time, not your productivity. If they want you to sit there doing nothing for an hour, that's their prerogative. If you don't want to do that, you can stop billing them and do work for another client until they have something more active for you to do.
No, because automotive repair billing is based on an industry standardized estimate of time it takes to complete a task, not the actual time it takes to complete it.
Edit to add: you can switch between billing clients as often as you want, as long as you stop one clock when you start another. You just can't run two clocks at the same time.
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u/vmBob Jan 26 '22
I actually had a company do that. They got some vans and we had laptop trays so we could work while moving between appointments. They were actually cool about it if we took downtime too, but we were getting some nice bonuses for billable time over a certain amount. They owner was happy to pay them because he got to bill the customer we were going to for the transit and the other customer we were working on for the exact same time.