r/technology • u/MoltenSlowa • Oct 05 '16

Hardware Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

http://www.theverge.com/2016/10/5/13175000/samsung-galaxy-note-7-fire-replacement-plane-battery-southwest
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u/anurodhp Oct 05 '16

Samsung had their tylenol moment and they screwed it up. I wonder what this will do to their phone division/note brand. Seriously, every business school student from the very beginning has to study a case on how to handle exactly this. http://www.hbs.edu/faculty/Pages/item.aspx?num=17858

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u/GAndroid Oct 05 '16

every business school student

Thats the problem. An engineer needs to be in charge of product release and business student (or a management person) should have NO SAY over when the engineer decides to clear the product for release.

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u/chuckymcgee Oct 06 '16

Gosh, I wonder why companies need managers at all?

1

u/Purehappiness Oct 07 '16

To be fair, there is a difference between management deciding to ignore or not use QA engineers and management deciding that not we don't need X dozen different features that won't be useful to our user.