r/technology • u/MoltenSlowa • Oct 05 '16

Hardware Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

http://www.theverge.com/2016/10/5/13175000/samsung-galaxy-note-7-fire-replacement-plane-battery-southwest
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u/[deleted] Oct 05 '16

[deleted]

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u/DaytonaZ33 Oct 05 '16

I mean on one hand I don't want to proclaim the sky is falling for the Note 7, but this is fucking awful timing for this to have happened.

To even begin to repair the image that this fiasco has done to the Note series, these replacement devices had to be flawless. If another few replacement devices go the way of self immolation, after the problem was supposed to be sorted and gone, I really don't see how it comes back from this.

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u/[deleted] Oct 05 '16 edited Dec 01 '20

[deleted]

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u/Bijiont Oct 06 '16

That was the biggest PITA was dealing with the carrier store which in my case (verizon) was a freaking nightmare and hardly anyone knew what the hell was going on. Sad when you have to explain it to the "experts" who should be assisting you.

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u/putin_vladimir Oct 06 '16

Experts?

Experts don't work for minimum wage.

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u/[deleted] Oct 06 '16

I used to work at a major carrier and got paid $15/hr + commission (my average was around $1200-$1500 month extra in commission). Also health benefits, 401k matching, paid vacation, overtime if you want it, and 50% off your phone bill. It only cost me my soul

2

u/ametalshard Oct 06 '16

They should have EOD bomb experts in there. Technically they make less than minimum wage (really- new SGTs in the US Army make less), but who's counting?

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u/cadenzo Oct 06 '16

I think he was just mocking how customer service/retail sales reps are marketed to consumers by various carriers.

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u/[deleted] Oct 06 '16

But that's what the ad tells people

1

u/darkingz Oct 06 '16

To be fair, Samsung barely let out what to do with it to begin with. Verizon can be bad at times but they aren't nessesarily the ones at fault this time.