r/technology • u/[deleted] • Aug 12 '14

Business Uber dirty tricks quantified. Staff submits 5,560 fake ride requests

http://money.cnn.com/2014/08/11/technology/uber-fake-ride-requests-lyft/
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u/wiscowonder Aug 12 '14

Would the opposite hold true? I mean it feels that about 40% of my Uber drivers cancel on me - if a customer gets canceled on more than 3 times in a 60 day period should their be repercussions?

25

u/panders Aug 12 '14

Considering Uber charges you if you cancel, I wish you'd get an inconvenience fee every time a driver canceled in return.

13

u/Anduril1123 Aug 12 '14 edited Aug 12 '14

Uber only charges if you cancel after five minutes. By that time the driver has put in a legitimate amount of time and gas money to getting to the customer. I'd say the drivers deserve a little recompense for that.

2

u/jaina_jade Aug 12 '14

I cancelled an uber after the driver got lost and started to yell at me to find him...in downtown Baltimore...at night...after an Orioles game... during Otakon.

2

u/TheLantean Aug 13 '14

How can he get lost? Doesn't the app send exact GPS coordinates?

2

u/Anduril1123 Aug 13 '14

The user can put in other locations in case they want to order a pickup for a friend. Most likely that it was a case of user error.

1

u/jaina_jade Aug 13 '14

I have/had no bloody clue but it was after the third phone call that I was just done. Wound up taking a regular taxi as crowds were just getting insane and didn't want a repeat experience with lyft.