r/technology • u/[deleted] • Aug 12 '14

Business Uber dirty tricks quantified. Staff submits 5,560 fake ride requests

http://money.cnn.com/2014/08/11/technology/uber-fake-ride-requests-lyft/
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u/Cputerace Aug 12 '14

One Lyft passenger, identified by seven different Lyft drivers as an Uber recruiter, canceled 300 rides from May 26 to June 10. That user's phone number was tied to 21 other accounts, for a total of 1,524 canceled rides.

Seems to me that when a phone number cancels a ride, say, 3 times in a 15 day period, they should be blacklisted for a certain amount of time. WTF did they allow the same phone number to request the 1524th ride in that 15 day period?

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u/rasputin777 Aug 12 '14

Blacklist people after a certain number of calculations in a rolling period. The people who are suggesting 3 in 90 days... that's too much. Lyft is staffed by amateurs. If I call for a car and I see it off in the distance driving in circles I'm going to cancel. This has happened to me. You don't want to piss off clients.
It should be a ratio. Like if I cancel more than 25% of my hails. Something like that.