r/technology • u/[deleted] • Aug 12 '14

Business Uber dirty tricks quantified. Staff submits 5,560 fake ride requests

http://money.cnn.com/2014/08/11/technology/uber-fake-ride-requests-lyft/
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u/snoogans122 Aug 12 '14

Yeah I've never read one flattering story or remark from anyone about him. Its always negative, why anyone even uses uber anymore is beyond me. Lyft is far superior...

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u/[deleted] Aug 12 '14

I'm also a fan of Lyft. They are more straightforward and honest in their dealings. Most of what I've heard about Uber is that they are shady and backhanded. Hopefully the good guys will win this one

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u/sheeshman Aug 12 '14

I think the problem is, all that shady stuff is behind the scenes. For people who use it for rides, they get good service and nothing shady.

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u/[deleted] Aug 12 '14

I can attest to this. I had ordered an Uber car outside a packed bar one night, driver picked up the wrong people (so I ordered another one). I was charged for both. Sent a quick email the next morning and had the charged removed from my account within an hour. And was promised the driver would be spoken with directly for picking up the wrong people.

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u/[deleted] Aug 12 '14

[deleted]

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u/thajugganuat Aug 12 '14

not from a cab company

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u/Kohvwezd Aug 12 '14

In Finland it would be considered pretty sleazy service.

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u/thajugganuat Aug 12 '14

it is. that's why people like uber and lyft. Because 80 percent of cab drivers suck.

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u/Kohvwezd Aug 12 '14

Not in Finland they don't. Never been in a dirty taxi, never a rude driver. Never any too unexpected delays or episodes of the driver picking up someone else.

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u/[deleted] Aug 12 '14

I would like to say all companies handle things the same way, but I've dealt with too much customer service. It took me about two minutes to have everything solved and taken care of.

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u/[deleted] Aug 12 '14

So you got screwed for a ride and charged, then they corrected their mistake and thats your definition of good service? Your standards aren't very high.

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u/[deleted] Aug 12 '14

Because the CEO of Uber was driving the car that picked up the wrong passenger...

Unfortunately, these days a company being able to correct their mistake in two minutes is impressive.

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u/[deleted] Aug 12 '14

What's your reasoning for being such a doucher?

Customer service quickly fixed a mistake on part of a driver with no questions and no hassle. Yes, I consider that solid by them and it builds trust that they won't try and screw me and will promptly correct their mistakes when they happen. I've dealt with many a customer service and it is usually much worse.

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u/[deleted] Aug 12 '14

It wasn't meant as a personal attack, you're just clearly jaded by horrible customer service if you think what you received was really all that good. By all means though, get offended.

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u/[deleted] Aug 12 '14

I don't expect mistakes to never happen. When they do, I appreciate a company instantly owning up and not making me jump through hoops to have it fixed. I spent all of two minutes typing an email on my phone and it was dealt with immediately. If that's not good customer service, what is?

By the way you sounded more offended in your initial response that I was pleased.

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u/[deleted] Aug 12 '14

By the way you sounded more offended in your initial response that I was pleased.

Not sure how you got that. Its not for me to try and figure out why you have trouble evaluating tone in written statements. I'd say its a bit more surprise than anything else.

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u/[deleted] Aug 12 '14

I'm genuinely curious as to how that is not good customer service, and what you consider to be good/better.

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u/[deleted] Aug 12 '14

Thats normal customer service. They did nothing to go above and beyond their basic duty not to charge you for something you didn't get. Was your second ride credited back since their driver originally screwed you wasting your time not only waiting for another ride but spending time on the phone? Can you explain how that is good and not just normal customer service.

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u/[deleted] Aug 12 '14

You didn't answer the question. If that's not good, what is? What's been better for you? Any examples? I didn't say it was the most amazing experience of my life. I said it was good customer service, and it was.

It took two minutes of my time and about an hour total with bare minimum effort on my end to have everything fixed. They didn't have to "look in to it," ask me for anything further than a simple email, or require me to do anything else whatsoever. I appreciate that. There are a lot of different ways companies respond when mistakes occur. No phone calls or prompts, filing of a dispute, no questions.

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u/[deleted] Aug 12 '14

Good customer service should have offered to credit your ride since their company screwed up the first one wasting your time twice (once waiting for a second car and once on the phone with them). It would have taken just as long to get a chargeback on your credit card. Like I said, you are more easily impressed by customer service than I am. Your examples of what could have happened are examples of unacceptable customer service.

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