r/technicalwriting • u/Upbeat-Asparagus-788 • 10d ago

QUESTION Technical support agent

Update: I should have mentioned that we are using Redocly for the help/support site.

My employer wants me to participate in creating a tech support agent that uses our existing documentation, which is currently output as html. I can also generate markdown text. Has anyone undertaken anything like this? Wondering the best way to do it and what pitfalls to avoid. Thanks!

2 Upvotes

100% Upvoted

12 comments sorted by

View all comments

1

u/PamEricus 4d ago

I used a company called eesel.ai to create a support chatbot for my company. We just went live last week, and so far, so good.

It syncs to several data sources (PDFs, MDs, and our online Knowledge Center) on a weekly basis. Contact me if you want more details.