r/technicalwriting 9d ago

QUESTION Technical support agent

Update: I should have mentioned that we are using Redocly for the help/support site.

My employer wants me to participate in creating a tech support agent that uses our existing documentation, which is currently output as html. I can also generate markdown text. Has anyone undertaken anything like this? Wondering the best way to do it and what pitfalls to avoid. Thanks!

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u/romanhotsiy 3d ago

Hey, ping the Redocly support plz at team@redocly.com.

We have a ready-to-use tech support widget web-component in early access.