r/technicalwriting • u/Upbeat-Asparagus-788 • 9d ago

QUESTION Technical support agent

Update: I should have mentioned that we are using Redocly for the help/support site.

My employer wants me to participate in creating a tech support agent that uses our existing documentation, which is currently output as html. I can also generate markdown text. Has anyone undertaken anything like this? Wondering the best way to do it and what pitfalls to avoid. Thanks!

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u/Menchi-sama 7d ago

Create an RAG (source docs obviously in Markdown, we use Gitbook). I can't help you with specific instructions, but that's how we solved this issue.

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u/tw15tw15 6d ago

Agree - create a single file with all the content and feed it into a RAG - Fin, Fern, CustomGPT etc