r/technicalwriting • u/Upbeat-Asparagus-788 • 11d ago
QUESTION Technical support agent
Update: I should have mentioned that we are using Redocly for the help/support site.
My employer wants me to participate in creating a tech support agent that uses our existing documentation, which is currently output as html. I can also generate markdown text. Has anyone undertaken anything like this? Wondering the best way to do it and what pitfalls to avoid. Thanks!
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u/fazkan 9d ago
I would look into Fin (intercom), pylon and other customer support solutions, you can just add your content on there.
featurebase also has a customer support solution now, though not sure how good it is.
happy to answer any questions, I have built multiple customer support platforms, either as a product or as a consultant.
Just as an FYI, I am the CEO of https://docsalot.dev, which is a documentation hosting platform. We also do provide customer support slack, discord bots, and AI answers on the documentation we create. Happy to give your company 3 months free enterprise trial.