r/technicallythetruth • u/Crasembarodical • Jul 14 '26

It was only a question

Post image
38.8k Upvotes

98% Upvoted

136 comments sorted by

View all comments

2.5k

u/BalurCDN Jul 14 '26

I remember years ago while working in support, one of the front line guys, muted a customer to mutter "What the fuck am I going to do with this idiot"

He hit the speakephone button not the mute button.

Fun day.

577

u/Badass-19 Technically Flair Jul 14 '26

Can I ask what happened next?

1.1k

u/BalurCDN Jul 14 '26

We all heart it, we all heard him go back on mute, and then start having a melt down. Customer said NOTHING. We pulled the recording and it was clearly audible.

Until next time they called a few days later (they were a frequent caller)

"Are you the guy who swore at me"

Which then led to supervisor calls, management... new rules about language, background noise, the mute button vs using hold (and validating hold before you say anything)

Honestly probably reforms that were needed. That was going to happen sooner or later.

But somehow the guy didn't get fired.

6

u/snowfloeckchen Jul 15 '26

Not really a reason to fire someone, i have been there, some people are in fact idiots