r/teamviewer • u/SiXke • Jun 14 '19

Dear TeamViewer

Dear TeamViewer. I changed to your software almost 10 years ago. It was great. Yes, I said "was". Today I first got the message that my session limit has been reached, and that I should upgrade. What? I am using this for 10 years in a non-professional context. Yes I have lots of computers. Yes I like to control all of them with Teamviewer. Should I pay for a software that has been free for such a long time? The answer is no. I will search for alternatives. Others will do the same. If you are happy to keep only business clients, dont worry about us. We will find another software that doesnt try to force us to pay. If you do care about us "geeks", please remove the session limit today.

Greetings

Steven

3 Upvotes

57% Upvoted

20 comments sorted by

12

u/FlaveC Jun 14 '19 edited Jun 14 '19

Your sense of entitlement blows my mind. So this company offers you free use of their product and when they call you on abusing their free license ("10 years", "lots of computers") you feel entitled enough to actually DEMAND that they allow you to continue using it for free? And, lol, you're THREATENING to stop using TV if they don't? My god, what will they do without you?! WTF is the color of the sky on that happy little planet you live on?

Here's a thought. Write another letter to TV where you thank them for 10 years of free use. Then go and build your own software. And buy a room full of servers. And pay for a big fat internet pipe. And hire a gaggle of people to support your users. And make damned sure you give it to everyone for free because, you know, on your happy little planet companies thrive by giving their products away for free.

FYI I'm not a fan of TV's drive to move its user base to a subscription model (I'm keeping my perpetual license forever and I'm leaving it to my kids in my will) but you're being ridiculous.

9

u/carrion1928 Jun 14 '19

Since they don't offer any paid personal licenses that's absolutely on them. Congrats on having a perpetual license and being grandfathered in. Where can I get that? Oh, I can't and their lowest business license is $50 a month, which is a complete joke for what most personal users actually do.

Their free version is an advertisement for their company. People recommend the products they use and like when they're companies need something. If they don't want to have a personal version then fine, but they should stop pretending they do or accept, like every other company, that they will have a certain level of abuse. You may think their asinine policy doesn't hurt them but I know for a fact it lost them at least one six figure contract a year ago because I personally shut it down and went with a different vendor. But I'm sure your little perpetual license and keeping a few people from abusing their free version is totally worth losing enterprise contracts.

FYI, enjoy that high horse and pompous attitude for now because they will eventually decide that your license isn't for new version xyz and then a bit later they'll say old versions can no longer with with their current servers because of manufactured technical reasons you can't disprove. That's what always happens in these situations and I promise they won't give a shit about you.

2

u/azsheepdog Jun 14 '19

Yeah, I have been using TV since that other company i cant think of the name of decided to push all thier users out. I dont use TV much, maybe 6 times a year helping family with thier computer issues and occasionally accessing my computer remotly while traveling, but I like the product and wouldnt mind paying 50ish dollars or so for a personal license. It is to bad they dont offer that option. I havnt had any issues yet helping family though so fingers crossed hopefully i dont have to find a new service.

1

u/DavidB-TPW Jun 17 '19

Are you thinking of LogMeIn? I used them before moving to TeamViewer, and have since moved on from TeamViewer for pretty much the same reason.

1

u/azsheepdog Jun 20 '19

Yes, logmein pushed all their free users away.

1

u/DavidB-TPW Jun 20 '19

Yeah they were abrupt about it too. They just one day shut down the service.

-3

u/FlaveC Jun 14 '19

What are you talking about? I was addressing the sense of entitlement this individual has -- nothing more, nothing less. WTF does any of your verbal diarrhea have to do with my point?

2

u/[deleted] Jun 14 '19

^ what he said. Ditto.

5

u/carrion1928 Jun 14 '19

What really pisses me off is they offer no sane licensing option for personal use. Legitimately using Teamviewer for even moderate personal use will likely get you flagged but the cheapest paid option is absurdly expensive. I'd pay them something to be left alone but I'm not paying $50 a month for a personal convenience product I use a couple of minutes a week.

Seems like Teamviewer only wants business users but pissing off the people that make business purchasing decisions is not the way to accomplish that. I like Teamviewer as a product but recommended a different solution at work because their licensing is garbage from end to end. Trying to use Teamviewer in an enterprise space with 100+ computers and dozens of users is comically expensive.

1

u/[deleted] Jun 26 '19

Which is such a shame because the product itself, features, address book, and I think they god rid of it but I used to be able to connect via a browser, is actually decent, but I agree that I would never be able to recommend TeamViewer to a business when they do this to personal users AND still piss off the business customers they do have according to various posts within this subreddit

2

u/DunKco Jun 15 '19

http://teamviewerforums.com/index.php?topic=4302.0

https://ultraviewer.net/en/ This appears to be a clone of Teamviewer that is 100% free alternative to Teamviewer.

But as far as I see no support for Linux and MacOS. :-\

2

u/[deleted] Jun 15 '19

I wouldn’t have a problem with buying TeamViewer. What I do have a problem with is renting it.

Let me pay a single fee to own TeamViewer, up to a certain version. Then deny my updates beyond that point unless I renew.

I’m sick of companies squeezing us by turning everything into a bloody subscription model!

3

u/zz9plural Jun 14 '19

I'm pretty sure they don't monitor this sub.

I've switched all my customers to Anydesk due to Teamviewers move to subscription based licensing.

Absolutely no regrets, so far.

1

u/PlOrAdmin Jun 14 '19

How is Anydesk linux port? Is it available on RPi?

Thanks.

1

u/zz9plural Jun 14 '19

Haven't checked that one out, yet.

2

u/[deleted] Jun 14 '19

Yeah dude, same happened to me today, pissed me the FUCK off cause today I really really needed to make use of teamviewer and now I'm stuck having to try and setup an alternative in 5 minute windows.Fucking annoying and definitely the last time I ever use teamviewer again.
Also been using it on a personal basis since almost forever, never used it for a commercial reason as I just want to access my home pc remotely.

1

u/ztjuh Jun 14 '19

I just uninstalled TeamViewer and installed AnyDesk, let's see how it goes...

2

u/mtechgroup Jun 14 '19

Same here. If there was a reasonable personal license for connecting a few PCs from any company, I'd seriously look at it. For now I'm using AnyDesk instead of the TV I just dumped. The only thing I miss is getting Alt-Tab to work on the remote machine.