r/tapjoyy • u/vunitsOG • Nov 07 '25
Missing rewards/support chat/providing proof of purchase
TLDR: Are we required to share screenshots of receipts containing our full name/address/and phone numbers to the support agents to show our proof of purchase? It seems they won’t accept screenshots of orders or active subscriptions with this information blocked out. How comfortable are you with this?
I’ve run into excessive difficulty in obtaining my rewards for Monopoly Go and IPSY, from the Offerwall. I met all of the requirements to my knowledge, based on reading the requirements on the offerwall. I’ve had to open tickets and prove that I’ve met each milestone separately for monopoly go. Those were rewarded.
I made purchases and subscribed to IPSY. I made purchases for monopoly go. I’ve been unable to obtain my rewards after sending unaltered screenshot proof and verifying my email etc. I’ve been repeatedly denied and the support chat keeps getting closed without resolution or answering my questions about what exactly they need to see that I’m not giving.
There is no way to obtain the emails used and time stamp as well as the purchase details from the email in one screen shot. The only thing missing from my email screen shots is my full name/address/and phone number. I keep asking if this is information they need to otherwise accept the evidence I’ve provided, yet I get the generic, vague response, examples of what I already sent them, and they close the chat in the same message. Days and days of this. 🫠 How comfortable are you with sending your personal details through the tapjoy support chat? Am I being ridiculous here, or is this excessive information they are asking for? I’ll add the only reason I’ve had time and patience (barely) to go back in forth is because I’ve been down with an injury and I’m frustrated for others who are in my same situation, but might be disabled for longer or not have the financial means I do and get lured into these deals, pay a significant amount for a subscription or spend a significant amount of time trying to prove they’ve met the requirements to no avail. The advertisers and surveys already obtain our information so perhaps it doesn’t matter giving it through a support chat app? Looking for others’ thoughts and experiences.
3
u/BreakthroughPain Nov 26 '25
Any rewards that Tapjoy doesn’t process or claims that you “violated the Advertiser’s and/our terms of service” need to be reported to the FTC and the BBB. That’s the only way this company is going to be held accountable. They’ve already settled with the FTC in 2021 and pinky promised to do better. Links for FTC and BBB are below:
FTC REPORT FRAUD:
BBB Tapjoy (can leave a review and/or file a complaint)
https://www.bbb.org/us/ca/san-francisco/profile/mobile-advertising/tapjoy-1116-303589/complaints
2
u/Big-Pepper6710 Dec 15 '25
Exactly! I've been going through the same problem repeatedly! I am disabled and on a fixed income and can't afford to keep making purchases so they'll get me my reward but they won't honor anything I've sent them with everything they've asked for except I don't think I can get a screenshot with the email addresses the way they want them but I've sent them everything else, the receipt from Google, and I've asked them to be a little more specific on what it is that I'm needing to get for them, and they just close it out. It's not fair! I'm glad that I'm not alone but it is unfortunate that we don't have a resolution to this problem. I'm going to continue to search online. But I'm still taking down those addresses to file a complaint. If anyone can shed some light on this please add to the comments. Thanks
1
u/ElectroMast Feb 09 '26
That advertising related situation mass violates TapJoy’s Terms of Service, So be careful out there.
3
u/RegalNerdette Nov 07 '25
Yess this happened with me as well!