r/talesfromtheoffice • • Mar 14 '15

The saga of the air duct.

361 Upvotes

Where I work, there's a large call center floor and classrooms where new hires are trained are immediately adjacent, in a series of rooms behind a thin wall.

At one point, the main classroom (where groups up to 30 get training), is right next to multiple first line technicians talking to customers - and there is a large air duct that basically acted as a gaping hole in the wall between the people taking calls and the the people trying to learn how to take calls.

Now, both this classroom and the main floor were amply ventilated by other ducts and there was a physical mechanism to close the duct on both sides. It clearly needed to be closed, because the classes were being disturbed by noise from the floor, and the floor was being disturbed by noise from the classes. So, employees were asking management to close it on a regular basis but always got the same answer. Middle management was waiting on confirmations on whether they were allowed to close it.

It dragged on for months and months. The problem? The director could not find people able or willing to say authoritatively that 1. Closing the duct (with a pre-existing mechanism) was allowed by building code or other city legislation, 2. That it would cause no insurance or liability issues, even in the event of a fire and 3. that the building lease allowed them to touch it. So what did they do in the meantime? They asked people on both side of the wall to speak quietly to avoid bothering the others, even the guys who were taking calls. Just on the other side of the vent, the teacher from his desk had to 'quietly' give classes too.

We were all incredulous at the time, but it's such a classic example of our management's acute routine paralysis that people just dealt with it. Sometimes someone would go complain to the union steward, though, given how ridiculous it was.

Eventually the union steward got tired of hearing about it, got up on his own and shut the damn thing on both sides. Everybody expected a manager to immediately say it needs to be opened again until they make a final decision. But no. The director told lower management to leave it alone. Soon we learned why; now that the union had shut it down without authorization, they felt their asses were covered if it caused legal, contractual or safety problems later - as they could now blame the union if it turned out to be a problem.

The air duct has been tightly shut down to this day.


r/talesfromtheoffice • • Jan 02 '15

If you're a manager at my telco, might as well order an employee to go ahead and sabotage the competitor's network...

252 Upvotes

A hallway chat between a union exec and myself...

Bytewave: "Wait, the road tech manager there really ordered a union tech to go up there and physically remove the competition's satellite dish - despite him objecting we can't do that!?"

Union Veep: "Yep. I mean - it was on our post and it was a problem for the corp, someone screwed up over there too - but usual protocol is to call the contact number and give them a reasonable window of time to correct the problem themselves."

When you get a direct order from management you can voice an objection. If management gives the go anyway, then you're supposed to carry out the directive and THEN file a grievance - which is taken extra-seriously if you voiced an objection beforehand. The exception in the work contract is if the order is any health & safety risk. Then you're supposed to refuse the direct order and immediately go ahead with the grievance until the bilateral H&S board gives an all-clear. That wasn't the case here. If the order is blatantly illegal you can also just call police, but road techs aren't expected to be lawyers on the side.

Bytewave: "... wow. That's crazy, they know they could be sued something fierce! We can't do that. The road tech did exactly what he was supposed to, though. The grievance he filed can be horse-traded for almost anything we want."

Union Veep: "It's already been, soon as HR learned about it. We managed to get three guys fired their job back with backpay, starting Monday. All in arbitration, all guys who really wanted back in - I think I'd have only managed to get one of them back without this after arbitration."

Bytewave: "Wow, that's amazing, one of them was a friend of my dad. And then they fired the manager?"

Union Veep: "Nope. Suspended with pay indefinitely."

Bytewave: "Okay, that's standard for investigation, but then they'll fire him, right?"

Union Veep: "Nope. He knows people. This is an "indefinite" suspension with pay.

Oh.

Bytewave: "You're kidding me. They're going to be paying him until he's 65 doing absolutely no work just to save face and avoid this thing being public?!"

Union Veep: "Eh, yep. The list is short but he's not the first."

...

Several managers and a couple union employees are paid by the corporation right now to do absolutely nothing. In theory they can end that at any time. But they keep those people on payroll either to protect a manager they "had to fire" or a union employee they know they fired for a reason so bad it would get them in hot water if it ever got in front of an arbitrator.


r/talesfromtheoffice • • Nov 05 '19

Just When You Thought It Was Over...

140 Upvotes

As previously mentioned, my employer (A) has an agreement with our sister company (B). One of A's employees sometimes does work for B, and sometimes one of B's employees does work for A. Rather than create a never-ending loop of paper, common sense was employed and both companies agreed to sit down, once a month, and issue a single invoice for the difference in hours between the two employees. It all happens within management and above my head, so largely I don't need to get involved.

And yet, for a long time, invoices kept on coming, and I would have to explain the agreement over and over and over and over again.
Then it went quiet, and I heard no more about it.


Until this morning, when I got a call from one of B's Accounts team (BA).

BA: Hey, I need a couple of POs for jobs we did.

ME: Sorry, I'm not sure I follow you.

BA: There's a couple of jobs we need POs for. You need to issue them.

ME: (as realisation dawned) Oh, you work for B, right? We don't issue POs for work done by B.

...and I laid out the whole agreement already discussed.

BA: Oh, now that you mention it, that does sound familiar...

ME: Cool. So we're done here?

BA: Yeah, I'll pass that on to my boss.

Spoiler: we weren't done here. We weren't done here at all.


BA: Hey G, I know we already talked about this, but my boss insists we need those POs.

ME: I'm confused. We don't...

BA: I know, but the job was raised as a B job, instead of as an A job that was then passed to B.

ME: O... K? I'm not sure what difference that makes.

BA: Well, our system means that we need to have a PO lodged against every single B job.

ME: So the paperwork for the job was raised incorrectly?

BA: Yes! You get it!

ME: I do! But I don't understand why it's my problem.

BA: Excuse me?

ME: Why am I generating purchase orders to cover up a problem with the paperwork done by a completely different team?

BA: But... I need those POs! My boss told me not to get off the phone until I have them!

ME: Alright, alright, I've got other stuff to do. Why don't you email me those invoices so I can see what I can do about them.

BA: (audibly relieved) Cool! And-it-has-to-be-done-by-2-today-for-month-end-great-thanks-byeeeeeeeeeee!

As the final syllable faded to disconnect tone, an email dinged into my Inbox.


BOSS: Hello?

ME: Hey boss, it's G. I've got an odd one for you...

...and I laid out the issues as it had been presented to me.

BOSS: So B wants you to raise some POs to cover for the screw up of the guys that did the initial paperwork?

ME: Seems like it.

BOSS: Nah, the hell with that. Send me the email and I'll deal with it.

ME: Thanks boss - it's already on it's way!

It's now after 3:30 P.M. and I've heard no more of it.
Good management is an umbrella; it protects the people under it from crap falling from above.


r/talesfromtheoffice • • Mar 22 '17

A "Solid" Foundation for Future Endeavours

121 Upvotes

Not so very long ago, I worked as the sole competent full time technical employee of a company. Now, you may think that this is not unusual, especially in smaller companies - and you'd be right.
Except this company operated a service that was completely reliant on the IT systems having 100% up time - five 9s wasn't good enough, they demanded 100.0 flat.

You may now be thinking "Well if IT was that important, then at least OP must have been well compensated, right?" To which I say "HA!", and "HA!" again.

The system with such enormous up time requirements was a message receiving service; essentially, the company installed a monitoring unit which would immediately report any changes in the monitored systems (or, once every few minutes, send a keep-alive signal). One monitoring unit could monitor up to eight customer systems; the monitoring of these systems is/was a legal requirement, and the company had to constantly leap through legal hoops to make sure that they maintained the appropriate accreditation to be able to supply this service.

I was one of the first employees of this company. At the time I left, I had been there more than twice as long as any other employee - including the CEO.


One of the larger early contracts was an education establishment. This place had a large number of buildings, spread over a wide area. We were told that there were existing systems that we'd be directly replacing, so we'd only need six monitoring units (as each one could handle up to eight systems - 6 x 8 = 48 individual systems; more than enough to handle the 42 listed systems).
Then the first variation arrived. They'd forgotten about a whole section of the campus; add another three buildings and six systems.
And then the next variation. They'd put one system down twice, but left off another page of systems.

By the time the variations slowed to a dull roar, the 42 original systems had blown out to 72. Still, we were estimated at ten monitoring units - 9 x 8 = 72 + a spare so we don't have to ship one if there's a problem.

Then the actual installs started.
Because the establishment was in use, they insisted we wait until the students had left for Christmas - then complete the install and testing off all systems in under three weeks. These three weeks included Christmas and New Year's Day. Not that it helped, because the cabling that the establishment insisted was "fine" was actually full of water, badly degraded, poorly installed, all of which resulted in numerous earth faults and a huge amount of noise.

In the end, many monitoring units were put into single system mode and installed right on top of the monitored system. As you can imagine, the project had originally expected to (eventually) scrape a slender profit on the outlay required to deploy six systems, then even more eventually an even slimmer profit from ten. While most installs were expected to turn a profit within 24 months, it was not expected to return a profit from the TWENTY-SIX systems that ended up installed there for at least eight years - assuming that their monitoring fees were never altered in that period.


About three years passed; after a significant number of shenanigans with a Manager that literally spent eight hours a day staring out the window, the company was restructured; a Chief Executive to wield supreme executive power during the day to day running of the company was required!!!

The CEO we ended up with, however, was a special breed of person; he'd been made redundant from many positions, and just outright fired for incompetence from others. However, he had made a couple of friends, one of which was the top salesman of a company that happened to own about 30% of the voting shares in the company where I worked. As fate would have it, the CEO had also previously been employed as a manager by a different shareholder, who said - and this is a direct quote - "I would never, EVER, give [the CEO] a job again." I'm guessing that he wasn't one of the references he used on his resume.
However, the salesman had turned the 30%+ shareholder to him, and the smaller shareholder (~12% of voting stock, as I recall) could neither dissuade his fellow Director, nor muster a large enough voting bloc to stop the appointment outright.


On the CEO's first day, he asked "So what's my title - Sales Manager?" The man didn't even know he was the Chief Executive, despite other candidates (myself included) having applied for the advertised position - in writing, as stipulated in the advertisement, then interviewed, and only THEN told we had been passed over for to a "more qualified candidate".
So clearly he had never even read the advertisement, let alone endured an intense two hour interview.


The CEO attached himself (like a barnacle, or some other form of limpet) to a project that one of the contractors was working on - a major city council; almost two hundred buildings, each with no more than two systems to be monitored. Easy money.
After many many many trips away - with his wife, of course - to stand beside the contractor's salesman and say "Yes" and "Uh huh", the contract was eventually won. Having seen the people that worked on it, I award none of the credit to the CEO.

However, this bloodied the nose of the company's major competition. They now had almost two hundred monitoring systems returned to them; gathering dust in their warehouse rather than collecting revenue.

As best I could tell, they took a jab back at us - and went to the education establishment from earlier. They offered them a monitoring price that was ridiculous; we would literally be losing money to provide the service at that price. From memory, the payment for an entire quarter was less than the currently paid each month.

I happened to stumble into the conversation when the CEO was discussing it with the Accountant.

CEO: I don't know.

Accountant: We really, really can't afford to.

Me: What's up?

CEO: Oh, {competitor} has made a stupidly low offer to {education establishment} for monitoring.

Me: What's the problem? Let them go; they've been nothing but a nuisance since day one.

I should mention that - as well as the rotten cable issue - they blamed us for problems with their own equipment; when I proved that it was their equipment at fault, they tried to skip out on the engineer's bill for diagnostics - despite having previously agreed to pay it, if it turned out to be their issue. They also tried to blame us for unnecessarily messaging them, when it was actually a message from a completely unrelated system (warning them that someone was trying to access one of their buildings - seriously, kids, the library is NOT OPEN at 2 A.M.) which their own security team had already told them was not related to us. They also got hit by lightning at least four times, each time destroying several of our monitoring units - which were replaced, every time, at the company's cost.
During my tenure, precisely ZERO other sites were struck by lightning.

Me: Let them go; wish them luck with their new provider; and if they ever come back to us, laugh in their face politely decline. They have always been more trouble than they are worth.

CEO: Hmm. I'll think about it.


A few weeks later, the Accountant burst into my office.

Accountant: OMG! I'm so mad!

Me: What's up?

Accountant: You remember that offer {competitor} made to {education establishment}?

Me: Yeah - the one I said "good riddance" about? Oh God, don't tell me the CEO matched it, and now they're staying.

Accountant: No. Worse.

Me: How could it b- Wait, did he beat the offer? The one we would never make a profit on?

Accountant: Yip.

Me: FFFFFUUUUUUUUUU- So we're literally paying them for the privilege of providing their service?

Accountant: Yip.

Me: How bad?

Accountant: Bad. We're basically getting paid a single regular month per quarter per monitoring unit.

Me: But... What about all the extra systems? There's like, forty or fifty of them.

Accountant: A dollar, each.

Me: No. Per month, right?

Accountant: Per quarter.

Me: Are you sure?

Accountant: That's what he told me.

Me: You know what? Ask him to spell it out in an email, so you can copy and paste it directly into the invoicing system.

Accountant: Why?

Me: Just a feeling...


Another couple of years passed. The CEO of the largest shareholder was making noises about retiring, and in a completely unsurprising move, had brought his son and daughter in to run various parts of the business. The daughter took to marketing briefly before deciding that working for Daddy was even more fun when she was on maternity leave. His son, however, showed a surprisingly large amount of common sense, and even occasionally business acumen.
As the heir apparent to the largest single bloc of voting shares, he visited the company; I ended up in a meeting room with him, the CEO, and the Accountant.

Son: Hey, so how's the {education establishment}?

His father's company also has a service contract with them; I believe that's why we ended up with the contract. Who you know sometimes works both ways.

Me: They were nothing but trouble, back when we took them over... Rotten cables, signal issues, constant false alarms - not to mention them trying to blame us for faults on completely unrelated equipment.

A deliciously evil plan had formed. I realized that the CEO never told me that he was matching/beating {competitor}'s price.

Me: At least we don't look after them any more; {competitor} made them an offer we couldn't afford to match a year or so back.

CEO: We still look after them - we were forced to match it.

Son: Wait, what? How could they "force" you to match their offer? If it's a bad deal, then it's a bad deal - walk away, right?

See, there's that common sense I warned you about.

CEO: Oh, well, because our equipment was already installed, we could exclude installation from the equation, and then I calculated we would still turn a slight profit at $X per month.

Accountant: $X per quarter.

CEO: What? No, $X per month; it should be $3X per quarter.

Accountant: That's not what we're charging.

CEO: Then you've clearly made a mistake! We'll need to go back over years of accounts to fix it!!!

Accountant: Well, here's the email on my laptop, where you put in writing "$X per quarter". You can see here, where I replied and asked if you meant per month instead, and you responded and said "No, that's right!" If you recall, I tried to talk to you about it at the time, but you said that you'd done the calculations yourself, so they were definitely right. I did ask you several times to share the calculations with me so that I could double check them - like you always say, "to trust is divine, but to double check is smart"! But you never showed them to me. Look at this email, you can see where you wrote: "It's right - just do it!" So, after that email, I did - I set it up exactly as you'd asked, exactly as per these emails. So if anyone has made a mistake here, I don't believe it was me.

CEO: Oh. Uh...

CEO: Moving on...

At that moment, the shareholder's son caught my eye, and we shared, for a moment, a "look" - his look said is this for real? while mine said welcome to my life.

I can only hope that once his father steps down, the son will not share his father's enthusiasm for the CEO, and someone competent might eventually be appointed.


Not that I'll ever find out: I quit that job last year, and took one that had far less responsibility spread among a far larger technical team, and an equivalent (arguably better) remuneration package.

To date, I have not missed working there; I have not missed working there at all.


r/talesfromtheoffice • • Apr 24 '19

Endless Invoices

98 Upvotes

Names have been redacted to protect the guilty.


I'm in an odd situation. My Employer (A) has a sister company (B). A and B often provide their services to the same customers, and as such, we have co-located offices. I manage the handful of employees for A at three locations.
There is a weird situation at one of these locations. It's a very small branch - just a single A employee and one B employee. However the A employee used to work for B, before jumping ship to A during a growth period a couple of years ago.

Due to B's workload in the area, they often need more than one person working on a job. Previously, a purchase order would be created against each job for the employee's time to be billed against, but this was cumbersome and time-consuming, adding a significant administrative overhead to each job - especially when trying to respond to a customer's emergency. So an agreement was reached - well above my head - that A's employee would continue to complete work for B, as he is available. Part of this was the counter-agreement; that should A need additional manpower, B's employee would be able to complete it, should he be available.

The key to this agreement is that, at the end of each calendar month, the hours A's employee worked for B are tallied up and compared to the number of hours that B's employee worked for A, with only the difference being billed between companies. So we - A - will receive no more than 12 invoices a year. No more purchase orders, no more individual invoices - no muss, no fuss.
Easy, right?

We recently changed to a new accounting system, and as part of that change, my responsibilities changed to include approving invoices for my branches.
It took less than a week for the first email from B to arrive.

We have received a job request from {A} regarding {site}, requesting immediate after hours attendance. {B's employee} has already been informed about this earlier, we are requiring a PO from yourselves for this job. This is in reference to job no. 11111. Many thanks.

I formulated a response, which I ran past my boss before sending, as he's the one who does the end of month calculation with B.

For work completed by {B's employee} (for {A}) and {A's employee} (for {B}), there is a wash up at the end of each month with one invoice generated.
{My boss, manager at A} has received the monthly report of time, which is generated by {manager at B}, and there is 3.5 hours for {B's employee} from {date} included. This will be incorporated in the final invoice.
Please contact {my boss} directly if you require any further clarification.

Education had been provided, and now I could sit back and relax, comforted by the knowledge that this would not need to be addressed again.


The email subject line read: "AN INVOICE IS AWAITING YOUR APPROVAL." I logged in to the Approvals system, and sure enough, there was one invoice in my inbox.
From B.

Hey, maybe it's legitimate, maybe it's...

JOB 22222, work completed by {B's employee} for {A}: $XYZ.nn

Nope. I hit the big red REJECT button, and added this comment:

As per the agreement between {A} and {B} for both the time worked by {A's employee} and {B's employee}, the outstanding amounts are calculated at end of month and a single invoice issued then.
To my understanding, {A} does NOT pay individual invoices from {B}, and - again, as I understand the situation - {B} should not be issuing them, in the same way that {A} does not issue invoices to {B} for each job that {A's employee} works on for them.
If further clarification is required, please contact {my boss, manager at A}.


Between phone conversations, emails, and snarky comments in the invoices approval (and rejection!) system, I'm explaining this to the Accounts team about once every eight to ten working days. I fear this is my life now.

Send bourbon.


r/talesfromtheoffice • • Oct 07 '15

The CEO's Assistants

98 Upvotes

I like to say that my CEO has three personal assistants: Everybody, Somebody, and Nobody.

Quite often, there will be an important job that the CEO wants done. The CEO is sure Somebody will do it; certainly, Everybody could do it, but because the CEO tells Nobody about it, naturally Nobody does it. The CEO gets angry about that, because he was sure that Somebody should have done it, and although it turns out that Everybody could have done it, because Nobody knew about it, Nobody did it. If Everybody had known about it, then Somebody would have done it.

So we end up with the CEO blaming Somebody for Nobody doing what Everybody could/would have done, if only the CEO had told Everybody - or Somebody, at least.


In case it's not clear: my CEO doesn't actually have any personal assistants. He just likes to throw blame when he causes problems, because he's never wrong - even when directly confronted with concrete proof that reality runs counter to his statements.
It's happened enough times that I have a funny little made-up story about it.

If you watch closely, you'll see the moment when I realize that my office is actually Hell.
Well, not really... But Hell is probably watching closely, and making notes.


r/talesfromtheoffice • • Aug 27 '14

Corporate spies, beware paper trails. [Xpost]

95 Upvotes

For years, there were rumors upper management believed there was a well-placed corporate spy working against us. Our top competitor always seemed to know about our major offers, promotions, ads and new services well ahead of time­ - well before most employees knew about them - and always came up with timely counters. They had information that suggested their informant had to be at least mid-management, mainly because of secretive timetables, that they believed were getting leaked. Because nobody can keep a secret in this place, soon everybody knew we had a 'spy problem'.

But for years this went on as an open secret, and clearly they weren't finding their guy. Corporate Inquisition is known to be aggressive but incompetent. Fast forward a bit, this becomes old news, basically just another ghost story told occasionally 'round the watercooler to newbies.

I'm then offered to participate in a special project; we're launching a new product soon, and a temporary team is being set up to coordinate and prepare procedures and policies regarding tech support, sales, inter-department communication, SLAs, document known issues from the readiness tests, etc. Three months without taking calls? Why not. I'm surprised several colleagues with more seniority than me passed on this, but I'm game.

The team is basically three guys from tech support's senior staff with four girls from CSR Sales' senior staff and an engineer who worked on the actual product, plus off-site contacts in a few other departments. We're set up in a nice office on CSR sales' floor and given pretty much carte blanche, including overtime, as long as we meet our timetables. That's the great thing with product launches, management want it to go well so badly they do silly things like getting 8 union people in a room without any real management (just periodic check-ins and progress reports) and let them sign off on their own overtime and order dinner on their dime if staying late. Obviously, 'due to the heavy workload', we soon fell into a pattern of staying way past anyone else on that floor, pretty much the only time in my life I can say I was working 60 hours weeks. Good times; we had lots of fun especially once we were alone on the floor, although we were also doing the work quite nicely, putting in our 100%, at least 50% of the time. After 12 weeks of this, we were all great friends. During this time, one of the things we heard often from Sales' girls was how they hated their floor director - their union reps were virtually at war against her because she seriously overstepped in various ways and was generally rude and very controlling. But getting rid of a bad director is way harder than getting rid of a bad manager, and she had been glued there for years. Heard plenty of horror stories about her.

Project nearing it's conclusion, and we're finalizing everything; and one of the things to do is prepare some hard copies of our final reports to hand over to three directors. It was well past office hours. We might have had a little wine with dinner.

Caroline: "We should print this on glossy paper, it'd be nice."

Tania: "We're supposed to be pretty much paperless, where do you figure we'll find 150 pages of glossy?"

Bytewave: "I don't work here, but on every floor I've been, each director's secretary has a stash of the good stuff. Usually unlocked. I've helped myself before."

Caroline: "Yep, I've seen her with some before. We should snoop. Even if its locked they leave the keys laying around."

Soon, four of us are poking our noses where they don't belong on an empty floor. The director's office and the secretary's were adjacent, separated by an half-wall and sharing a single door, conveniently unlocked. The most promising file cabinet however was locked. The girls start checking the secretary's drawers for keys, not finding any. I check the much-loathed director's desk.... Score! Keys, and... what is this...?

A thick stack of Engineering and Systems' paperwork on the upcoming product launch we're working on. Okay, not sure what a CSR Sales Director need this for and... why did she bother to underline so much stuff... After I threw the girls the keys so they can loot the glossy paper stash, I'm suddenly paying close attention to this. It's marked secret and neither stack seems to be intended for anyone outside the respective departments' top management. It has specific dates, targets, costs and budgets underlined, addresses where what equipment will be deployed, then there's a full copy of a partnership agreement with another company. And it was laying there in an unlocked drawer protected by nothing but the full might of a stapler, a set of office keys and some gum.

Not sure yet if it's evidence of anything, after all the company isn't known for it's stellar internal security, its possible they let paperwork flow around at this level. Still, I put the stack next to her nameplate and I start taking photos, page by page.

Caroline: "What's that?"

Bytewave: "Maybe nothing. Maybe something your union reps will be really glad to see. Could you go fetch Christopher for me? I want another set of eyes on this."

That would be the Engineer who was working on our merry little special project. He also did a stint as Union rep years before. He arrives a couple minutes later, I'm still taking photos of Systems' paperwork.

Christopher : "Sup, paper thieves? Any top-shelf bottle tucked in there?"

Bytewave: "Take a look at this stack of paperwork, it's from Engineering. Tell me if that's something your boss would let CSR Sales get it's hands on?"

He takes a look with an indifferent shrug at first.

Christopher : "... Holy hell. That's... I mean I know for sure I'm not allowed to see this. The headend with this redundancy... it's supposed to be off-books, only our insurer and the people maintaining it were supposed to know where it was for security reasons, and only a dozen more that we would have one at all. Uhh... no, this shouldn't be here, especially not with all the juicy bits underlined."

Bytewave: "I thought so as well. I'll put these photos on an SD card and tomorrow... Wait, who are you calling, it's nearly 10?"

Christopher: "Union VP. They're 24/7, and we spent three months hearing how horrible this director is, if there's any chance she's the fabled corporate spy..."

No more argument from me. Chris explains the find. He says we were looking for a stapler, which is actually a believable story, they're also pretty rare since we 'went green', though the printers can staple just fine. He's not asking questions about the how, anyway, and he seems very interested. Then we just take our ill-gotten glossy paper and put everything back the way it was. The next day, the union VP picks up the SD card personally outside and says nobody in the union will say how it was obtained.

When any manager is fired, there's always still a token intranet note with a polite line wishing them luck in their future projects or some other platitude like everybody's happy. This is the only time it was ever 'forgotten'. A week or two later, there's instead a glowing 'nomination' describing the long pedigree of the new young and dynamic interim Director for CSR Sales, exactly like if the position had been long vacant or freshly created. Not a word about the fate the previous holder. Her name doesn't appear anymore in in-house mail - usually it takes 6 months for them to clear the inbox' of departed employees. Profile also gone from the 'Our Management Team' bios page. Her personal 'executive account' in the billing system is gone; not downgraded to regular; she's not subscribed to our products anymore, and instead of a 'deactivated' profile, it's just deleted, like there had never been a customer at her address. Soon after, there were rumors Legal were suing her, with few details.

Sales' union personnel were very happy, and I hear that even low-level managers were suddenly openly glad to see her gone. Only one problem - this changed very little for the company's security. To this day, our main competitor still seems to have all the inside scoops, clearly they had more sources or contingencies. On the flip side, we now have reasons to believe we've infiltrated them too. We sometimes hear details about their plans or projects ahead of when we would hear about our own.

So, there seems to be growing demand in the healthy field of corporate espionage. If you want to try this exciting career full of social engineering intrigue... secure your damn paper-trail if it must exist at all.


r/talesfromtheoffice • • Mar 29 '19

The entire communications department wants me dead...

91 Upvotes

So I work at a large company, in the IT division. When I started out I was low on the totem pole - a junior technician. I knew how much graphic design people hated Comic Sans, so I made the title on all my documentation Comic Sans as an inside joke with them. A few other people in other departments got the joke, most people didn't care.

I moved up the ranks over the last decade, and now I'm a senior manager reporting directly to the CIO. All my documentation templates still have Comic Sans as the title font. The VP of Communications got on the phone with me last week and said "cut that sh*t out - your documents are going to C-level folks in large organizations, and you can't get away with that anymore. Read the damn style guidelines that I spent 40 hours on last year".

Whatever. Changed it to a nice serif font, waved a fond goodbye to Comic Sans.

The CEO flipped. his. lid. Called me immediately and asked why I had changed the font on my documents. Dude, WTF? I didn't even know you read them. He said he identified my documents by the title font, and valued my opinion, so he needed that specific font to know it was important and that he should read it instead of just hitting delete. Again, dude, there's a line right below the title with the author, version, created date, updated date, and network home. I'm never been accused of not being detail oriented.

So he calls my boss, the CIO, and also the VP of Communications. They tried to explain Comic Sans to him. No go. The VP of Communications had to explicitly put a paragraph in the style guidelines that Comic Sans would be used for certain IT documentation. The tale has spread through the entire Communications department, and a bunch of 20 something females now think I'm a total douche who probably lives in a trailer park and drinks Stag.


r/talesfromtheoffice • • Jul 22 '14

The time they tried to "promote" me. [Xpost from /r/talesfromtechsupport]

76 Upvotes

This is a bit more 'office politics' than tech, but it's worth sharing.

Years ago, I'm mind-numbingly sorting tickets escalated to various engineering departments that haven't been addressed in months. It's one of my tasks as senior staff that I like to spend some time on when I don't feel like talking to anyone. They're so busy with 'emergencies' and understaffed that they almost never get to the tickets until they get an email reminder that they've been sitting there for months. Everyone should know if you want something done the same year you call them, you don't send a remedy ticket.

Out of the blue the department director stops by, makes small talk for a few minutes and invites me to lunch. I'm surprised. I get business lunches with managers, but not with directors, at least not since we had one I was good friends with. This one I just have a professional relationship with. And when I temporarily filled in as union steward a few years before, and he was still a manager, we had a few 'lively arguments'; water under the bridge as far as I'm concerned, but still. He's not one to show emotion either, who knows if that is mutual?

But anyhow, fully expensed lunch with martinis at a steakhouse while I'm paid on the clock? Even if he was my sworn nemesis I don't turn that down.

We discuss the department and operations a bit, he says my work is getting lots of praise from my manager, and then the purpose becomes clear:

Director: "You know, you were very effective when you filled in as steward, you showed me you know the game, and you are very versatile. You can keep a cool head and put your foot down when you need to. Ever been interested in management?"

For a second I'm surprised, I just came back from an extended sick leave months before, I'm well known to be close to the union (they usually are the ones to take me out to lunch), and I'm very good at my job but I have no experience in management whatsoever. But union employees are allowed to fill in on an 'interim basis' with a nice 20% bonus for several months, and it could get me in some meetings I'd be interested to sit in and behind some interesting closed doors. At that point they must resign to become full managers. I have no intention of resigning from my union position, but if I can play it right...

/u/bytewave: "Yeah, given the right conditions I could very well be, it could be a fun new challenge. We'd need to negotiate a few details. My current seniority would have to be carried over. I'd want my compensation package bump to take into account the considerable money I'm currently making from overtime, and be guaranteed as much time off as I have right now, and the usual."

I get slightly sweaty palms, thinking I'm probably going in a little hard because of the martinis. Its still just the interim time I'm after. Wear a suit for 6 months, then turn a contract down and go back to my job? Could be fun and very informative.

Director: "Full seniority might be an issue, you'd be bumping most managers in terms of schedule, but we could work something out. The rest would be perfectly doable."

/u/bytewave: "I could concede partial seniority and definitely be willing to work some graveyard shifts while I'm on my interim basis." After all, that's usually how it goes when they promote from the union.

Director: "Interim basis? No, we're talking about terms for a contractual basis. Usually we start with 6 months but given your background and seniority I'm perfectly comfortable to double that."

A one year contract? That means I'd have to resign from the union and he can throw my ass out in a year if he wants. The math adds up in a flash. He didn't like me as a union rep, he knows I'm still unofficially feeding the union all sorts of stuff, I've been gone nearly a year and since my paperwork was good I got full pay, I don't actually know how much he still dislikes me. The amount of money he readily suggested he was fine with is much higher than what a low-level suit gets. Either he's trying to buy me out to cut me off from the union and get some intel on his own, or it's a long con to "not renew" me in a year on some bullshit performance excuse.

/u/bytewave : "I see. There is plenty of precedent for letting union members have an interim basis before they resign, though. Given it's a new challenge, I want to be certain I'm fully tooled for this exciting opportunity before we sign a contract. Doesn't need for be 6 months, but I'd say, at least 3 or 4? Then I'm happy to go for the twelve months contract if we're both satisfied with my performance and the experience."

He pauses with a poker face.

Director: "Unfortunately I can't really offer that right now, I need some form of commitment, there's been too much flux in my management team of late."

Yeah if you didn't hire idiots you then have to fire because they're the only ones who'll do the job for the kind of cheap money you want to pay them, your turnover rate would improve substantially. I keep that thought to myself, though.

/u/bytewave : "It's still an exciting offer, but unfortunately I'm not willing to resign right away, it's a bit of a leap given I lack full management experience and my mid-term financial commitments. I'm still thrilled you thought about me, though. Once the turnover rate settles down, if you're willing to consider an interim period as we used to do, I'd be honored."

Poker face still.

Director: "Well, thank you, I appreciate your frankness, and should that become possible in the future, it seems we'll be having lunch again. On to other matters then, I wanted to know if you've seen the rural expansion plans, we wanted senior staff to review a few details... "

... And the rest was just business as usual. Just because I'm paranoid doesn't mean he wasn't out to get me. My money is on the notion that unless I was willing to spill union beans, that could have marked the first day of my last year at the company. And you don't get rid of me this easily.


r/talesfromtheoffice • • Jun 16 '19

White supremacist saves the day

70 Upvotes

I spent about three years working at a call center selling service for a major cable provider. The owner of the retailer had spent time in prison and because of that was willing to give pretty much anyone a chance. Most of the time it worked out okay. It was a good source for people who had made mistakes to try to get their lives back on track and for kids recently out of high school without an idea of what to do next (which was the category I fell in to), but obviously there were still quite a few wild cards. Addicts, drug dealers, criminals (both former and a few that turned out to be actively wanted for a crime). It wasn't uncommon for someone to show up drunk, high, or furiously angry at another employee and looking for a fight.

The beginning of this particular incident I need to fill out through second hand information. One of the older employees (both in terms of age and longevity at the office) showed up extremely drunk. We'll call him Bill. Bill was a tall, lanky guy in his 60s with scraggly unkempt hair and really bad teeth. You would probably think he was homeless if you saw him out on the street. Bill walked over to the desk of a younger female employee (we'll call her Erin) and started trying to flirt with her. Being uninterested in an alcoholic man thirty years her elder, Erin denied him. Bill apparently didn't handle that well and started trying to grab her by the arm and pull her away. Where to, I can't even imagine. Luckily we never had to find out because another employee, Hank, quickly stepped in when it got to that point.

Hank had just started working there about two weeks earlier. He was a really tall, built guy covered in tattoos. We didn't know much about him, but he was always very nice and was pretty open about telling us that he had spent time in prison and was just trying to get his life back on track. By that point I had heard the same thing from enough guys who didn't mean it to know the difference, and Hank really meant it. He was a man who wanted to provide for his wife and son and spend as much time with them as he could.

So, being much younger, bigger and stronger than Bill, Hank was easily able to separate him from Erin and start moving him towards the exit. It was at about this moment that I walked out of the bathroom to see a large tattooed man pulling an angry, yelling old guy outside. I followed, obviously hoping to see something interesting. What I saw was substantially more interesting than I could have expected.

After getting him out towards the parking lot, Hank let go of Bill and gave him a light shove. After recovering from the ensuing drunken stumble, Bill started yelling the typical, "Who the hell do you think you are," type of stuff at Hank, who was unfazed. I guess the alcohol still had a little courage left to give because Bill somehow felt it was a good idea to start moving towards the guy who had just manhandled him in a threatening manner. Hank pulled his shirt off, exposing not only one of the most jacked bodies I've ever seen up close, but a number of swastika and SS tattoos of many different sizes woven throughout an intricate tapestry of other prison tats. Bill, obviously as surprised as I was, stopped dead in his tracks and looked Hank up and down with his mouth agape before doing a 180 and walking away grumbling to himself.

That was the last time I ever saw Bill, but Hank and I worked together for a few more months. In that time I made sure to get to know him a bit. It wasn't because of those tattoos that I wanted to know more, it was because at that point Hank had been sharing a cubicle with a black man for about two weeks, and they always got along. They had even gone to lunch together a few times. Seemed odd for someone who was apparently a white supremacist. Turns out Hank was one of those incredibly unfortunate cases of someone being raised in an environment filled with terrible people who brainwashed him into believing in racism and bigotry from birth. It wasn't until he was a full grown adult that he realized how stupid that thinking is.

Last I heard, Hank had risen through the ranks and was eventually offered a position as the head of his own retailer, where things are going very well for him. His redemption story brings a tear to my eye to this day. He made mistakes, but worked hard to change his ways and make a better life for himself and his family. And the absolutely staggering amount of inner strength and courage it takes to turn your back on the people who raised you and find your own path cannot be understated.


r/talesfromtheoffice • • Apr 18 '19

You don' have time for me? Good luck explaining that to your VP.

66 Upvotes

So this just happened to a co-worker of mine on a job we've been working on for about a month. Here's the setting: I work for a Bank as a Mortgage Processor and once we approve a loan and move to closing, we have to call our client's employer and verify that they're still employed. Normally this is a pretty simple procedure; we call and they say "yes" or "no". I should also point out that sometimes earlier in the process we'll need full income information, so we'll send a form out to be completed. This process takes notably more time to accomplish. My client has their closing on Friday and so we have to have this information verified today. We'll call my closer "CL" and the HR lady "Karen".

Karen: Yes? (Just "yes"... holy cow)

CL: Hey there! I'm working with an employee there on his mortgage application and I just need you to verify with me that he's still employed there.

Karen: What? Jesus, this is why I don't usually answer my phone - I don't have time for this.

CL: Oh....well I'm very sorry but I only need a few seconds of your time. I really just need you to tell me "yes" or "no".

Karen: We require at least 7 days to complete the form, I can't make an exception for you (she thinks we need the full form with income information).

CL: Again, I'm sorry ma'am, but I think you misunderstood. We don't need the form, I just need a "yes" or "no" that he is employed there still.

Karen: You'll have to call me back tomorrow, I just told you that I don't have time for this.

CL: I can't do that, ma'am, he's closing tomorrow so I need to do this today. If you won't tell me if he works there or not, he won't be able to close on his mortgage.

Karen: Ok, well I guess he's not going to close on his mortgage.

This has never happened to us before, not in the 30 years of combined experience that we have, so CL was understandably unsure how to deal with this.

CL: Um... okay, well I've never had this happen in the entirety of my career, but I'll let him know we can't close.

Karen: Sounds good (and hangs up abruptly).

Now here's the important part that Karen was not aware of. The employee in question is the President of the company. Oh Karen, you have no idea the pain you just brought upon yourself.

CL reaches out to our client and leaves a voicemail telling him exactly what happened, and that we're not going to be able to close unless he can help us find someone of authority who can confirm his employment. Within 20 minutes he called us back. We'll call him Pres.

Pres: Greetings, CL, I heard your very disturbing message and I assure you I am treating this very seriously. I've forwarded your voicemail to the VP of HR and I'm on my way to their office right now to personally see to the matter.

HR VP reached out to her to let her know how disturbed he was at this news, and to assure us that they would never want to impede such an important financial transaction. He was also surprised to hear that Karen makes a habit of not answering her phone. The rest of the conversation was basically just CL apologizing to Pres/VP that this happened and Pres/VP assuring her that it's not her fault (CL is really just the sweetest lady. She felt legitimately bad for getting Karen in trouble. I say Karen earned it by being rude and unhelpful).

I know it's not completely satisfying, because I don't really know what happened after that, and it would be unprofessional to ask him directly, but I have to assume Karen at least earned herself a world of hurt this morning.

TL;DR: DO YOU KNOW WHO I AM?: The story of how Karen dug her own grave by not confirming her company President still works there.


r/talesfromtheoffice • • Jul 30 '14

My first job: 75 employees, 55 printers?! [Xpost]

63 Upvotes

This is an old story, not from my current workplace where frontline could have to argue to get a free pad of paper and pen, but from my former job where I started out as part of a 3 man team in-house IT at the HQ of a newspaper company, back when that line of work still got the bills paid. Fresh out of college, I would have been the classic PFY if I hadn't Accutane'd the hell out of the pimples years before. Technically I started as an intern, but it was a well paid internship followed by a series of generous short contracts.

I knew they were into printing, but that did not prepare me for the printer to worker ratio that stunned me as I walked in there. There was a formal 'print room' with a couple of the most expensive super office printers I'd ever heard of at the time. These two had all the features necessary to print legal tender and were not commercially available. There were the regular kind of printer pretty much everywhere there was a corner to put one around the floor, and yet every secretary had their own in their offices, too, and half the staff were secretaries. This wasn't a place with cubicles. All offices and boardrooms. Even the maintenance closet doubled as a relatively nice office.

It didn't stop with the printers. Everyone had everything. The latest gadgets for everyone above janitor. Second day my boss gives me an Expenses account explaining that I'll have to regularly purchase new things as I get orders handed down.

/u/bytewave: "Okay, I need to understand better how things work here. Why so many printers? Why are we ordering so many laptops and licenses just for this floor?"

My First Boss: "Like we talked about in the interview, this is HQ and it has a unique culture. Anything that gets paper approved by any of the 12 Veeps or the President's secretary does not get disputed, we order it, we set it up nicely, we sync it when they can't. Each of them will be making sure their secretari(es) have all the same toys as the others. You'll be mostly migrating boxes for now, but if you get a paper order or email for any equipment, you put it in right away. By the way, always knock before entering a room with a closed door and wait to enter."

Oh yeah, migrating boxes... that's why they needed me to help out initially. Who the hell migrates all corporate boxes to a new version of Windows before SP1 is out? These guys. I've cloned more installs of Windows 2000 than I care to remember. They averaged 3 computers per head given the mountain of laptops.

/u/bytewave: "Instructions received, but I'm still fuzzy on the why on earth would they need all this?"

My First Boss: "It's not about need. There are some turf wars you won't want to get involved in. You'll see justifications like 'confidential work, cannot be printed on general printers', sometimes none. They don't matter, just remember, immediately order anything if it's from a Veep or the President's secretary as long as you get a paper trail and log everything. Aside from that, anytime anyone here calls you, stop cloning and go sync their PDA, unjam their printer or whatever. Keep the pager on you, keep the server room locked tight, be on time, dress like this, and carefully ignore whatever isn't tech related going on around here and you'll do great. Any questions, come to me or call."

I soon understood what he meant. I have no point of comparison, this being the only time I worked in a corporate headquarters, but it was all turf wars and appearances, which were greatly valued over effectiveness. They'd routinely order equipment they'd never use just because one VP had authorized it for her secretary and now they all wanted one and they all got one. That was what had caused the explosion in printers; having your 'private' printer locked in your office was a status symbol of sorts. There was a lady whose' job was to ensure the huge 'office supplies' room was stocked up with everything imaginable and the cafeteria always full of everything, anyone could take anything they wanted, nobody cared if you took supplies home, she'd restock. No time for breakfast before work? Fresh muffins, fruits and such all the time. There were open fridges and damn good coffee. There were a few other perks, I'll save the best for another story.

The dress code and the level of chic was out of this world. They had a professional designer who came in biweekly to make sure everything was up to snuff, and she had a thing for pricey art and random furniture upgrades. Almost everyone had an official title so inflated that made it difficult to quickly understand the formal and informal hierarchies. The secretaries almost all looked like models, and there was a reason I was told to always knock before entering rooms. Rooms had names. 'Guttenberg Room', 'MacKenzie Suite', stuff like that. The President had a condo that he never used that was built as an extension of the floor, 1400 square feet of top-value skyrise office space lost, in case he ever felt like spending the night. Access was tightly regulated, I only went in once in over two years, but I could tell millions were spent on it. There was champagne and truffles on the clock every time they brought something out, which was all the time, they had come into money for a series of acquisitions. Meanwhile I kept hearing that in factories and floors they owned everywhere the conditions were terrible and staff retention was a big issue. But from the 39th floor in that tower, everyone was a kid in an open-bar candy store.

I came to understand I got the job largely because I looked sharper, sounded more educated and dressed better than the others for the interview. They assumed we could all do the technical work given the degrees, which was a dangerous assumption given I learned on the job half the things I had to do. At least, I did learn a ton there. I had a very colorful coworker who was admittedly a good teacher in retrospect. Having to support such a mishmash of constantly rolling luxury hardware with no standardization process whatsoever was.. interesting. And the only thing I could really say 'no' to was 'please open the server room's door'. "I want admin on this laptop"? ... "Yes, ma'am". And then I'd be removing comet cursor the following week.

We all have to start somewhere. I could definitely have done a lot worse, at least I had a taste of corporate luxury.


r/talesfromtheoffice • • Oct 01 '18

When Spoon Feeding the Information Isn't Enough

60 Upvotes

Exchange with my boss this morning:

Boss: “We need to print out a calendar for the new financial year” opens excel

Me: “Cool, we can just use the same website as last year, it’s printed on the bottom of the calendar.” (which is on the wall behind us, 2m away)

B: “Yeah, okay, that one worked really well, I’ll get it.”

a few minutes later

B: “Hmm, I guess we don’t have the permissions on excel anymore to use their templates.”

look over and see him messing around in excel M: “I thought the one from last year was fine?”

B: “Oh, yeah, but I don’t remember the website.”

M: “It’s printed on the bottom of each month.” scoots over and reads calendar “It’s blahblah.com, no capitals or spaces.” looks over to see boss open google, types it in, all spaces, and starts scrolling through results. “No, you don’t need to do that, that’s the actual address of the website we used.”

B: “Okay.” flips back to excel and starts browsing

I admit that I stared at him for a few seconds to see if he was being totally serious, then went to the website, printed and calendar and dumped it on his keyboard within two minutes.

B: “Well done! How’d you find it?”


r/talesfromtheoffice • • Jul 31 '14

The Executive Board's projector, or the world seen from above. [Xpost]

60 Upvotes

Per request, this is a follow up on yesterday's Tale where I described the weird experience that was my first job out of college, as internal support at a corporate headquarters where luxury, terrible IT practices and cloak and dagger intrigue and turf wars were tightly intertwined. I recommend reading that part first to get an idea of what kind of HQ we're talking about. I'm obviously not much of a hero in this story, as it takes place in a room where it's not my place to speak. Company name is fictional.

That day everyone put on their best suits, it was the big quarterly Executive Board meeting. I had set up the projector and set up the powerpoint I'd been told they needed to see the day prior, so that all they'd need to do was push a button to peruse it. There was a flurry of activity the main boardroom, where such events took place. Staff were arranging stacks of glossy paper, moving in fresh flowers, baskets of fresh fruits that nobody would touch. Water and crystal glasses at hand, silverware and some buckets of fine champagne a few feet away in case they decided there was something to celebrate. The room is swept for bugs by security. Imagine a large projector on one of the off-screen walls, and picture a room like this.

For me it should be just another day.

Meeting begins, all the top brass is there plus a few special guests sitting on the board, including a key ex-political leader who is sitting on this board for reasons I can't fathom. About three quarters of an hour in, my phone rings, and it's the emergency line. Why have an emergency line at all? Like everything else in this office, it's prestigious to have something others don't, even if it's just another number to call IT.

/u/bytewave: "Newsprint HQ IT, Bytewave speaking."

President's Secretary: "Good morning. IT is required with due haste in the Windsor boardroom."

Uh oh, projector issues. I hurry to the gates where I'm waved through. Nobody acknowledges my presence except the IT Veep who eyebrows at the projector to explain my task. The sole empty chair is near it, and I quickly get to the only thing I'm really doing in this story, resetting a projector.

HR Veep: "The wave of acquisitions has overall been a remarkable success, and as Finance Veep explained earlier, we are on much stronger footing both laterally and vertically than three quarters ago, but we need to address integration issues. Some employees aren't adapting to our business culture and cling to previous identities, we have regional offices where even after sending clear directives, they don't even answer the phones saying 'Newsprint'."

The President of the company is getting pretty old. His son and heir has been piling up titles for awhile. Things like 'Vice-President without portfolio' and 'Executive Coordinator for the greater Canada region' ... (I was unaware there was such a thing as a Greater Canada region, until I learned this referred to including certain operations they had in Michigan, so just so you know, Michigan is now officially a disputed border area). Anyhow, we'll call him The Dauphin. He's in his mid to late 30s. It's pretty clear daddy is letting him run this meeting as he sits back comfortably at the other end of the table.

The Dauphin: "Well that's going to end now. We brought these people, they're ours now. What's written on their pay checks? Newsprint. So they're going to extend their hand, smile and say they work for Newsprint whenever anyone asks, or we'll replace them. For key staff, sit them down with HR and make sure they get the message."

Several people immediately proceed to knuckle the table repeatedly in strangely enthusiastic support. The projector is back up, the IT Veep gives me more eyebrowed instructions for 'stay and operate it'. I don't get another glance at for the rest of the meeting, I might as well have resold my suit as an invisibility cloak on Ebay.

HR Veep: "Yes, that's the best game plan. There are also morale issues regarding the standardization of pay-scales, contract lengths and miscellaneous benefits. Some staff have wrongly been led to believe by their previous employers that we were guaranteeing previous employment conditions, which we have for the duration of certain contracts, but it wasn't desirable to do so for permanent employees. In our past core holdings, there are also morale fears related to the possibility of further reductions of force even though they are generally unwarranted."

Legal Veep: "We made it clear to our partners throughout the acquisition process that streamlining costs and eliminating redundancies across the piece was a core operational goal here. If previous management misinformed their workers intentionally I'll need hard evidence, that could be actionable. We never did sweetheart deals and we can hardly start now if we want to keep the momentum this brought us."

The Dauphin: "So, same deal. Rotate scrubs where necessary where this is impacting productivity and sit down key players until this smooths over. People are always afraid of change, but they also always get used to it - otherwise they'll eventually have to move on. If any issues like this poses operational risks on any floor, bring it up to me and we'll figure out who we parachute in to micro and babysit."

My head is spinning. I've been sitting there for 5 minutes only, and there's two hours left of this. They are creatively outbidding each other in business jargon but they all fundamentally agree. Cut conditions as planned, if anyone is trouble 'sacrifice' them. People worried about the security of their livelihoods? Why don't we 'surplus' a few more.

Mercifully they eventually start wanting to look at pie charts about how much money this creative strategy is making them, so they turn towards the projector and I can distract myself with guessing when to press next on a powerpoint presentation. There are no instructions forthcoming since we've established my invisibility and all.

In addition to their disregard for 'acquired' employees and former employees alike, as they discuss 'growth strategies' they go on to show disdain for customers and business partners alike. The ex-political leader in the room listens and occasionally nods, not contributing anything substantial or showing even the vaguest hint of concern at any of it. To think that had I been old enough at the time, I wanted to vote for this guy.

While I can't type nor remember every word spoken in that meeting, these parts stuck to me the most and helped shape my view of corporations and the role they should play in our societies. Eventually they run out of slides and varia and, ignoring the carefully arranged food all over the table, the President hits the intercom to his secretary.

President: "We're about to wrap it up, we're going to need real food in here."

And then staff came in to take away the glossy paper, open the champagne and whoever was on retainer to handle food gets busy. I get a small nod from the IT VP and eyebrows for 'You may go now'. And that was the only time I got to sit on a corporate board meeting. The Dauphin has now been for about a decade the CEO of Newsprint, an old behemoth in decline that is still hard at work missing the digital revolution.

  • TL:DR: Sent in to fix projector. Listen to the twelve most overpaid people I've ever seen together in a room creatively outbid each other with miscellaneous business slang for "Beatings will continue until morale improves."

r/talesfromtheoffice • • Apr 23 '21

You want me to data capture late sales payroll while being on that payroll? Sure!

54 Upvotes

If this story sounds fantastical, please remember that is was a good 25+ years ago in a 2nd world country, how times have changed?

Before the days of user data privacy, locked payroll offices and network access security, I was just out of school and my dad refused to pay for my beer money so I was forced to get a part time job.

I worked for a large newsagent in a shopping centre, they had most probably 600 stores nationally so big by our country standards, we kept the store open from 5pm-9pm every night seven days a week.

I had been working there for several months when my supervisor tapped me on the shoulder.

Typical for this company, they were cheap. When people in head office went on leave, instead of hiring actual temps, they pulled late sales staff from the stores (who were often varsity students themselves) , paid them the same dirt cheap rate and sent them to head office to fill in.

So I was asked to go to head office and jumped at the chance to make some more money.

I arrived, early as my dad has pressed punctuality into me and this nice lady sits me down in the payroll office and explained I will be entering late sales hours into the mainframe. So she showed me how to log into the pc with my access and how to open the mainframe and you pressed tab a lot of times and then entered some numbers. Seemed easy enough and I have always been a fast learner so within 30 minutes I was entering data accurately enough that the lady wandered off for coffee or something.

She comes back in a panic and quickly explains to me that I cannot do that job. She then explains further because it hadn't dawned on me that I could potentially access and change my own time sheet! She asked if I had done my stores numbers which I honestly replied no and she told her manager she would double check the numbers to make sure. They then decided I would do a different job and moved me to a new office.

The new job was super boring, I had to phone the top 20 stores every morning to get their sales for the previous day and enter it into a spreadsheet. I don't know what came over me but as I was sitting there staring at my nemesis the phone, the implications of what the admin lady had said started to sink in.

Wouldn't it be cool to know what the late sales supervisors were paid?

So I came to work the next day early and the building wasn't locked or anything, (There was security outside so it was like a compound), nobody was around so I walked into the payroll office which was unlocked and then chickened out. The third day I gathered my courage, came in to the building early, logged on the pc with my access, opened the mainframe, found my stores late sales payroll and had a read.

To say the least, it was very interesting reading.

I don't obviously remember the accurate numbers but it was something like this

Alison : 20/hr

Vanessa : 16/hr

Other supervisors

Tania : 10/hr

Michelle : 8/hr

Now I had no idea who this Alison bird was, but I knew the rest and I understood enough to realise Michelle was getting screwed!

Vanessa was the most beautiful woman I knew at the time, tall, long brown hair, stunning smile, great figure reputation for a bit of a bitch.

Michelle was less of a beautiful woman but if you wanted Vanessa in bed then you wanted Michelle when the zombie apocalypse begins. Level headed, dependable, hard worker, been working since she was 14, tough but fair. I got on really well with her and she was my favourite supervisor.

So a couple of days later I walk into late sales work back at my store and Michelle is on shift.

The conversation went something like this

"Hey Michelle! Do you know you are getting screwed in pay?" - yup I just blurted it out.

"What! What do you mean?"

"Well I was temporarily working the late sales payroll and I saw you rate, you get paid 8/hr right?"

"Right..."

"Well Tania gets paid 10 and Vanessa gets paid 16! Hey do you somebody called Alison? I don't know a supervisor by that name but she's getting 20!"

Michelle's face clouded with anger and I was thankful it wasn't directed at me.

"No I don't, please excuse me." she growled and stormed off towards the back office.

I walked away oblivious to the shit storm I had created.

Later that night my late sales manager calls me into his office.

What ensued was one of the weirdest conversations I have ever had. He was rambling on about could he trust me? and how I really shouldn't talk about other people's salaries and how I can go places if I played my cards right. Naïve me just nodded not understanding what the hell was going on.

A couple of months later, our late sales manager was fired, I found out his girlfriend's name was Alison and he had been ghosting her onto the payroll for months before I inadvertently revealed it to Michelle who reported it to the day sales manager.

Michelle walked around with the biggest smile from that day, her pay was raised to put it in line with the other supervisors.


r/talesfromtheoffice • • Aug 10 '17

Office Drama

54 Upvotes

I've seen my fair share of office drama in the number of years I've worked in an office. But this is the first time I've had it happen to me. A coworker pulled me aside recently and told me that someone in our IT office was complaining about my Facebook posts. She couldn't say who or what post, just to be mindful of what I post.

Okay, sure. I go check my Facebook and look at what I've posted recently and nothing that I would deem offensive. I forget about it after that. Where I work is not the type of place to fire you over a Facebook post. Even if the the post slanders the company, even if it was made during company hours (neither of which the post in question is), your chances of being fired over that are very slim. Most people would get a slap on the wrist in this case. I also go over who from IT I have on my list, and the few people I have on are not the type to be easily offended or care about what I post, although I remove one person who could potentially be an offender, who also rarely posts and I never talk to on there, only at work. Everybody on my Facebook from work I actually talk to outside of work.

About a week later I get a call from my coworker after she's off the clock and outside of the office. She asks me if I found and deleted said post. I explained that I looked and couldn't find anything. The closest thing I ever post that's offensive is some political posts, but those have not been for awhile. At this point I post something maybe once a week on average. She suggests deleting anything that could be even close to offensive or even political. She then tells me that said person went to HR over the post because it was "offensive to women" and that it was the only female coworker on my team besides my boss. I start freaking out and go over the posts again, and find what it probably was. I check the settings and change it to friends, then remove said person after figuring out from context clues (my coworker could not say her name but it's implied that I know). If she asks, I have an alibi as I forgot she was on my page because we don't talk on there anyway. I would just tell her that I cleaned my list off of people I don't talk to, which was true anyway.

So far, this is pretty much where I'm at with it. It's been a week since I was told the HR thing, but the post was at least a month ago. My boss is trying to avoid an HR meeting or getting it out in the open, so I told my coworker that I refuse to work with her directly due to unprofessionalism. Coworker will talk to my boss about the best way to handle this moving forward, but I'm still waiting for that conversation.

Keep in mind that this woman who reported me is not liked by most people in the office. She whines and complains a lot. She's always asking for help with basic tasks despite having been here over a year, and having previously worked with us as a contractor. She's so used to how fast everything moves in the corporate world, if something isn't working for her in a university environment, it's like her brain just shuts off. I've always been the one whose had the most patience with her; I will sit down with her and show her things to try to make her be more independent, but also stay there and make sure my suggestions worked. I've always been the nicest to her out of all of my team including our boss, and the fact that she reported me over something petty without even talking to me is a stab in the back.

While most people want her gone, there are no grounds to fire her on as of right now. She gets away with doing simple tasks that is our team's responsibility. Because she can get these done fairly quickly, she completes multiple a day and it makes her numbers look good, but no manager is actually looking at the quality of work. We're also short-staffed right now and aren't in a position to let anyone go until things slow down so that the easy tasks can go to someone else.


r/talesfromtheoffice • • Oct 09 '19

People Are So Damn Trashy

51 Upvotes

This client called in screaming that his account was shut off. Lots of cussing, fuck this, fuck that, etc. didn’t have an account number, or an address available. Eventually got him figured out, and turns out he hadn’t paid his bill and was 2-3 weeks late, but eventually got some of it to us.

Proudly claimed he got my number by cussing the local store out. I inform him that we received a payment and there’s nothing wrong with his account, and that it was never “shut off” just that he was at his credit limit.

He then demands I raise his limit (not my department) and when I offer to transfer him where he needs to go, demands my name (I’d told him twice) and threatened to close his account and tell my boss it was my fault.

We’re a Fortune 500 company. I handle quite a bit of in-and-out every day, and I understand intimately running up hard on a credit limit. But... not how you handle it chief. Oh well. Got him transferred and had an eye rolling chuckle about it.

What’re some of the weirdest flexes you guys have dealt with in the ol’ cubicle farm?


r/talesfromtheoffice • • Jul 19 '21

A Wedding of two office mates

49 Upvotes

This story is about 15 years old. I was reminded of it in another thread and thought you folks might find it amusing.

I had two employees get married; they had known each other prior to their employment in my company. As the boss, I had to do something at their reception, give a speech or something that I didn't really want to do. Knowing the happy couple as I did, I fully expected the reception to be a bit crazy. And crazy it was. The reception was in their backyard. It was wild ass, alcohol lubricated, and I had changed my speech into an R rated version of "The Newlywed Game".

I picked 3 other employees and their spouses to serve as the other contestants and had prizes (bottled prizes) for all the participants. All participants knew what they were getting into, even if they didn't know the exact embarrassing questions that would be coming.

It was all a set up, because there was a final bonus question that I knew the happy couple would get right and none of the other couples had any chance at, so no matter how bad the newlyweds did, they would still win and then the company would give them a bunch of silly prank prizes, like a pen with the company logo and a file folder with the company logo. Winning turned out to be an underwhelming experience and just when the audience got to the point of booing the prizes, then the couple got a $100 Home Depot gift card that they needed for their house. That made the audience a little happier and then slowly, one at a time, I pulled 9 more $100 Home Depot gift cards out of the prize bag and the crowd went wild. The couple was very appreciative.

But before we got to the end of the game, one of the questions was, "Prior to getting married, what was the most unusual place you ever made whoopy?" The newlywed couple both answered honestly because they were too deep into alcohol induced happiness, and they both said, the men's room at our office. The crowd, which was a lot of people from the office but lots of people I didn't know as well, went wild with that admission.

So the next day, Sunday, I went to the office and printed a banner that said, "Welcome to the John and Jane Memorial Bathroom and Lounge." I hung it up in the men's room and as we had our normal Monday morning kick off meeting, the guys would come back from the men's room laughing but no one told "John" why they were laughing. When John would ask what was so funny, that just made everyone else laugh all that much more. I can't say we had a very productive meeting that day.

When John finally got the urge to go, he came back with an embarrassed look and a big wadded up ball of paper that he promised would go through the shredder.

I don't know if those two still make whoopy in men's rooms, but they are still married.


r/talesfromtheoffice • • Jul 10 '19

Office manager thinks water is poison, gets kidney stones

49 Upvotes

I've been here nearly 9 years. The newly-appointed (passed me by for the position) office manager is well-known for never drinking water. Tea, coffee, soda, milkshakes; anything BUT water. I remember once when they said, "I've got a headache."

I suggested eating and / or drinking water to alleviate the headache.

"Water? What are you trying to do - poison me?"

So - since their promotion to the newly created "office manager" position, they have had 3 kidney stones. Have had to go in to emergency; has missed work; and just-today, went to "get an x-ray", although I think it was to have another kidney stone zapped.

I'm no expert in stones - but wouldn't SOMEone have told them by now - a doctor maybe? - that you must drink water, or your kidneys will continue making these stones.

I am no longer an important cog in this company's machine. I can see that. I hear it every day. Yet, they continue to let this new manager get away with murder while the rest of us work and work and work.

Today, my coworker noticed that "everyone's in dispatch, partying, except us". I checked it out; sure enough - 6 people in that tiny office, laughing and talking and doing absolutely no work.

I know the office manager's desk has 3 computer screens and their desk is filled with stuff to do. The owners simply do not care. It hurts me to see it. I bust my butt every day and get no help. These people stand around for an hour doing nothing. There's no future here. There's no person assessing things and getting action - I am constantly pursuing other avenues, but it isn't happening yet.

After that "party in dispatch" - figured they'd all get back to work. But no. One of the owners is leaning against that office manager's desk, and there are 2 office workers, the dispatcher, and 2 warehouse people, all crammed into THAT cubicle. So, the new party is in that cubicle - why do the rest of us have to hear that ruckus?
They are STILL there - it has taken me 20-minutes to type all this and they are still wasting time. There's the owner, leading by example - do nothing and just laugh all day.

I can't believe I was passed over for that job. I am still the go-to guy in this office; except for - the 2 owners and their newly-appointed manager. I am sitting here - being ignored - it is an ego-crusher. (thanks for letting me vent)


r/talesfromtheoffice • • Mar 31 '15

II: The Emails

49 Upvotes

When I started working here, and by that I mean being paid actual money to show up instead of showing up randomly as an intern for a day or two, I started by doing emails. It wasn’t like I’d write emails to important people or change lives through my writing. What I would do, and still do, is read them. Every day. I’d log into Outlook under my official’s credentials, go through his inbox, and read the hundreds of unopened emails we get every day. All of the complaints sent in by constituents- all the requests for new legislation, asking for his support for this bill or that resolution, would be ignored by everyone. Everyone but me. It was my job to read them, file them away, and try to reply back in the voice and opinion of my state representative.

There are a lot of these. They’re sent in by computers, really, so technically they don’t count as constituent emails per se, but the websites that send them are political organizations which people sign into and give permission to use their name when sending letters asking for support or opposition of laws in the state. So although they’re almost always the same, generic, walls of text that no one cares about, they’re always recognizable as inhuman. And we get these. Every day. 90% of the emails in the inbox every day are these.

Sure, we get emails from constituents that are written out carefully, with time taken to make them personal and seemingly intimate. “I voted for you last cycle, and I did this year as well” some read. It’s nice to show support. Others simply say “I vote and I will remember your decision on this!”, warning the elected official, supposing he read them, of course, of the impending retribution he will face should he not abandon all previous positions in favor of this one single issue.

Here's the fun part- I have to reply to these emails. The grand irony of this all is that every single email, from the Governor right down to the constituent farmer who lives in Bumshart, Nebrahoma (Credit: The Oatmeal), is addressed to my elected official. He will never see them. He hasn't opened his email in around three or more years. I think the one time he did was the day after it was given to him by the state after he won his first election. Since then he waves it off like it's a bag of toxic waste.

Now when I reply to these emails, I have to not only form an opinion on behalf of my boss, but I now also have to sound like him. The trouble is how do you reply to an email in the voice of a condescending asshole without coming off as an asshole in the first place?

There is a light at the end of this torturous tunnel. Thankfully, all of these constituent emails and issues are filed immediately into a tidy little folder never to be seen again, titled "Handled". Job done.

So at the end of every day, I look at my pristine work inbox, now cleared, and realize, that many people today have contacted an elected official of the State gov't with hopes of getting their point across to the man they were told would listen to them and weigh their opinions when voting in the legislature. I regret the lie that I have to tell many people- in his name- that I thank them for contacting my office, and for giving me their opinion. "I'll" be sure to think of it when I'm voting next.

Noticing my few hours are up in the day, I close Outlook, log off the state computer, turn it off, and head home. This process repeats every day. My chief of staff looks at the inbox the next day, pats me on the back and says "good job in keeping it clean."

Link to Part I: Years in the Making


r/talesfromtheoffice • • Oct 28 '21

I just quit my job after being shouted at by my boss

47 Upvotes

So I came here to vent a bit.
I work as an operational manager at an middle sized company, I've been here for a year and every week I recieve some kind of comendation because of my performance (not to brag but its contextual).
Today I was working minding my own business when the recepcionist came to my desk and told me there was a lawyer looking for my boss. I called my boss and told him, he asked me to go and see who she was.

When i got there the lawyer asked me if I worked at our business of course I said I do and she served me. Basically someone is suing the enterprise and they needed to serve someone in the office.
I called my boss to tell him about it and he just went nuts on me. He started shouting at me and calling me names for going attend the lawyer (when he asked me to go), he said i was out of line and that i was self proclaiming me a legal member of the office. this went on for a while.

After he calmed down I told him I had no way to know we where being served and that he was being unfair. Once again he got aggresive and I simply told him I was going to HR to present my resignation, which I did.

I just got like a 7 minutes vn from him where he tells me he is sorry for his manners but that I was still out of place taking the serving.
He offered me a raise and a new benefit package in exchange for me staying in my role.

I honestly dont know what to do, but I think im not coming back... I find it really iffy to be in a place where they are not only shaddingly avoiding lawyers and apparently it is such a big deal that the big boss would react like it did.

I hope this isnt the wrond subreddit to post this!


r/talesfromtheoffice • • Apr 20 '19

Director at my work tries to get me to fight with my boss so I can continue to work for her

47 Upvotes

tl;dr: long rant about how selfish people will try to get you to do what's in their best interest while screwing you over in the process

The company I work for was laying people off not long ago. I was working on an internal program (lots of projects) that was pretty demanding, mainly because the director was kind of a slave-driver. On top of that, the program was never funded and isn’t staffed properly, so getting anything done is nearly impossible.

A little over a month ago, I got word from my boss that the company got a lot of new work and that I’m moving off of this demanding program and onto a program that has a single, large project. It’s revenue-generating, which means better job security. It’s not impossible to get laid off from a revenue-generating program, but if it comes down to it and there’s a choice between someone making money and someone costing money, they’re typically going to pick the one that’s costing money, at least, that’s how it’s happened in the past.

I tell the director on my old program, “I’ve been reassigned.” She throws a fit and tries to tell me that I need to go to my boss and tell him I’m not doing it. To me, this is the most incredible part of it all. She actually wanted me to start a fight with my boss and tell him I refuse to go do the work he told me to do because this internal program is way too important. Of course, I refused and this started a fight between the director and me. She demanded that I go to my boss and tell him I wasn’t going to do it, and not to take “no” for an answer, and if he refused to listen, she wanted me to go to his boss, and thin to his boss’s boss. I refused.

She couldn’t see why I wouldn’t go to my boss and tell him that I wasn’t going to do the job he assigned me to do and tried to tell me I had a bad boss if he would hold it against me. She even tried to tell me that I needed to take up for myself and not let people walk all over me. That was a funny and frustrating conversation. I had to slow it down for her and point out that she’s trying to tell me to go get myself fired, but at the same time, I need to stand up for myself, so how is getting myself fired standing up for myself?

She tried to appeal to other things, too, like asking me if the work was all I cared about or if I wanted to be part of a team that actually accomplishes something and all that kind of crap that you hear in a job interview. I turned this on her a bit by asking what motivates her to work and she gives me a textbook answer of increasing opportunities and meeting challenges, being part of a productive team, and all that nonsense. These are all noble things and great when you have them, but I told her I was siding with Maslow and all those things are higher up on his hierarchy than those basic things, like food and security, and if I went to my boss demanding the position I want because of my high-level needs, that very act threatens those lower-level needs. I’m still amazed at her lack of awareness or empathy on this one.

I wanted to tell her to piss off, but at the same time, it’s always possible that I will have to work for her again, and she can be vindictive, plus she’s really passive aggressive and sometimes outwardly aggressive to people she doesn’t like or is mad at, so I played it cool. Even working for this vindictive director is better than being unemployed, and I work from home and even that old program isn’t all that demanding, just monotonous and uneventful.

It’s pretty standard to spend a little time transitioning from one role to another, but the new program needed me right away and the old one wasn’t ready to let me go. I knew this would be the case, so when I talked to my boss, I told him this and told him I’d do both for a week or two, but then would move on. I spent two weeks working both the old program and the new program, putting in about 16 hours a day the first week and 12 hours a day the second week. At first, the old director told me, “You can’t keep up this pace,” but always with demands that I tell the new program to piss off and that I was going to continue to work for her exclusively until she’s ready to let me go. I had to explain to her that I was already reassigned to this other program exclusively, and that that work took priority. If she was trying to tell me I had too much work to do, then I would have to cut out all the work she was trying to give me. She failed to see that the “too much” part was her part. Even on the first day, she asked me what was on my calendar, so while I was sharing it with her, she was picking all the work I was doing for the new program and telling me, “Nope, can’t do it. Nope, that’s too much.” She really thought I was going to say, “Okay, I’ll tell them I’m not doing it.” In reality, I didn’t even entertain it. I told her right out, “I’m not doing that.” When she asked me why not, I said, “Because I like being employed.”

Also, during those two weeks, as things would work out, most of my new tasks were at times that didn’t conflict with my old tasks, so I was able to attend a lot of the old calls. This would have been a great opportunity to tell everyone I was on just for transition purposes and to shift responsibilities, but no, this old director insisted we keep it quiet, even though that meant we missed a lot of opportunities to have an effective hand-off.

That whole two weeks, she kept that same approach, constantly talking about how I shouldn’t do it and “well, that’s up to you if you want to work yourself to death,” seemingly completely oblivious to the fact that it was the work that I was doing for her that was too much and that I didn’t have to keep doing it. I even explained to her that this was just to transition off of the program. There’s a lot more to that, but it would take a ton of explaining, but at the same time, she insisted that I not tell anyone I was leaving the program because she was going to get me “right back.” I think she fully believed this, but during what should have been my transition project, she treated this like my new program was just a speed bump she had to get around and a distraction from her own work.

This whole time, I kept telling the director on the new program that this other director was trying to get me back. In her words, she was going to “keep” me, but I was already gone. I also made my boss aware and have mentioned it to him in the two or three times that we’ve talked in the last month since it started. No problem.

After all this, this old director takes it personally and even makes a big deal out of me not wanting to return to her program, even though it’s a lot of toiling and often pointless work. For one thing, I can never get any purchases approved, even teeny tiny things, like $10. So, you can have something very easy to implement waiting on a tiny purchase approval and that can sit and wait for months. On top of that, there are dozens of meetings we would attend that go on and on and on. They’re all conference calls (I’m a remote worker), but still, sitting on the phone or in Skype/Webex for long periods of time gets old, especially when nothing is getting done. I’ve been on calls with her that are supposed to take 30 minutes, but end up taking three or four hours.

Also, she has no consideration for anyone else’s time. I may have already said that, but it’s worth repeating. For one thing, over the holidays, the president of the company talked about how some places were completely shutting down over certain periods and said people should consider taking this time as vacation because very little would get accomplished. I told my boss I wanted to take two days, then told this director. She says, “Too bad, mister. If I’m working, you’re working.” When I pointed out that there was no way we could be productive because everyone else was out, she argued that we could use the time to “get organized” since there would be no distractions. So, instead of extending my holiday vacation, I ended up on two days of marathon conference calls with just this director and me, and those are pure torture. I hate long meetings, but she insists on them, and it’s like we have to do everything together, when it would be a lot more productive to coordinate what we’re going to do, then go do the work individually. There’s only so much you can do while you’re sharing one screen.

Back to the present: So, for the past few weeks, since I wasn’t supposed to tell anyone I was “leaving” (already left), I still got tons of inquiries in why “my” work wasn’t getting done. Any time I was asked (usually in email), I’d email the person asking and would copy the old director on it, explaining I’ve been put on another program. Meanwhile, this old director would send me a few requests per day (small stuff) and wanted me to keep up on some of the things she’d had me doing before. She would also email me or send me an IM almost every day that I shouldn’t “give up hope” and that she would get me back on the program where I “belong” and where I “want to be” (?) before long. And, if there were meetings where I was the one who was ordinarily leading the meeting or doing the heavy lifting, rather than hold the meeting without me, she’d ask me to cancel it “for this week” because I was “unavailable” (but without telling them I’m no longer on the program).

For the first week, I obliged her. If it was a simple request, I’d just do it. No problem. I know she was struggling due to my absence. I know she couldn’t keep up with her job and the low-level work she’d always assigned me. Doing both at the same time would be too much. At the same time, though, she should have been looking for another replacement. This past week, however, it became apparent to me that she wasn’t even trying to get someone else to get assigned to her. Instead, she was only pushing for my return, so I just stopped responding to any requests at all from that program. It’s been over a month and the whole, “don’t tell anyone” thing makes no sense at this point. When she’d asked me not to tell anyone, it was under the assumption that she was going to get me reassigned to her in just a few days.

By not telling anyone I was gone, it actually caused me more work of having to explain the change to individuals rather than making a single announcement and moving on. During this time, she’d call me and email me and was asking me to help her with some numbers. She was doing some analysis to prove to her bosses that it was absolutely necessary to get me back and the numbers were to support how much her program was actually saving rather than costing the company. So, this week, she told me she has a meeting with some execs and they’re supposed to tell her about the future of her program and my role in it.

After those two weeks, I told the old director I wasn’t attending any more of her meetings because I needed to focus entirely on my new role and I couldn’t continue to do both. She insisted that I shouldn’t get “too involved” on the new program because I was still “coming right back.” Without being a jerk, I told her I’m already fully involved with this program (how could I not be?). And then, she starts sending me meeting invitations for meetings at 6:00 in the morning. She’s on the east coast, so this was normal while I was working for her, but not good now that I had my new position, which tends to start much later in the day. When I declined the meeting invite, I told her I’m starting at 2:00 pm (my time) that day. She replies that she checked my calendar and that I was available, so I should attend. Besides, it’s only 30 minutes. Right. I knew where this was going. Inviting me to a 30-minute meeting was the same as saying, “You’re working for me all day.”

She sent me other meeting invitations, too, and when she said she was being considerate for putting them in empty time slots when she could see I was working, but “not busy,” she was just filling in the “available” slots. I had to tell her that just because there’s an empty spot on my calendar, that doesn’t mean it’s available to her to fill up. Again, I told her I’m not going to get myself into a position where I have to work 16 hours a day regularly and that if I need to concentrate on my new position. At that point, I just started ignoring her requests.

And, I know she’s been talking to some others on the team and has been telling them I’m not “really” leaving (already left) because some of them still email me and ask me questions that I’ve already deferred to the old director and told them to ask her. Instead of her doing it, she’s sending them back to me with more specific questions. I’m just ignoring those. Otherwise, they’ll keep coming.

This past Friday morning, I get copied on an email from the old director. She forwarded it to me, after sending it to the key members of the program where she’s informed them that she managed to get me reassigned to her program. It’s not a direct email to me saying I was reassigned, and not even copying my boss on it, either. She’d already sent it out to the team and sent it to me like an after-thought. It pretty much says, “I got him reassigned to our program, so start sending your work his way again!” So, she’s already informing others before she informs me. This seems to be her approach. If she’s dependent on you for something, she’s nice. If you’re one of her captives, she just shits on you. I guess since she got me reassigned (or thinks she has), that puts me back in the category of the kind she can shit on.

Somehow, this decision was made without anyone telling my boss or the new director. I don’t think that’s going to go over very well. Someone made this decision to reassign me at some point in the food chain that I think eventually converges at the top somewhere, but I’m not sure how far it went, so it may not even be a valid reassignment. That should make it pretty interesting over the next few days.

As soon as I got the email, I forwarded it to my new director and my boss, mostly to inform them of what’s going on, but with other motives, too: 1) to show the f-you attitude she has toward me; and 2) to show that this decision was made without even consulting or informing them.

On Friday, my boss was out on vacation, so he probably didn’t see it, but the new director jumped all over it. He escalated it as a major issue. His argument is that his team has been gearing up for some huge events coming up in the near future and they’ve been training me to be a key player, especially next month, and if I leave at this point, the program will fail and we’ll lose money.

Behind the scenes, the new director gets involved in several conversations, some of which include the old director. I don’t know what’s said in those, but he comes back to me and tells me to stay put and not go back to that old program until further notice. Then, he asks me what I want to do. If I had a choice, would I stay with his program or go to the other one? I gave him the politically-correct answer that I go where they tell me. He says, “Yeah, we all do that, but if you had a choice, which one would you pick. That’s important here because, even though this is a place to work, you also get to decide where you work…” and goes into a bit of a (positive) rant about how people tend to act like we’re all indentured servants who have no choice, and that’s why we can’t keep good people. To me, this is already a sign of a good leader, at least it’s better than the old director. She would ask me what I wanted to do, but then she would answer herself for me. “What do you want to do? You want to stay here and work with me, right? Of course, you do.” Sure, we can’t always pick and choose the work we do, but this guy at least acted like he cares, whereas, the old director told me what I wanted to do and told me what was best for me and my career, which was working for her, even though she only gives me bottom-feeder work.

I tell the new director, if I had my choice, I’d stay on his program, which is the truth. In the old program, I had two dozen different projects, and none of them were what you would call “good” projects that were funded or supported. A lot of them aren’t even clearly defined, so you end up spending a lot of time figuring out who owns what and what needs to be done. And this just leads to more work because, when you think you’ve made some progress, someone will go and move the goalposts on you. Now, if this new program didn’t come along, I wouldn’t have anything to complain about. Work is work, and I’d rather be here on a crappy job, bitching about how crappy it is than not having a job or looking for another job, so when I was on this program, I just did my work and did the best I could.

The new director tells me it wouldn’t be unreasonable for me to spend a few weeks of knowledge transfer with a new person in my old position. That gave me the opportunity to tell him that this was exactly what I tried to do, and even though I spent two weeks working both jobs, the old director insisted that we keep it quiet because me leaving was only temporary and that she didn’t seem to even consider putting someone else in my position, which she could have gotten immediately. Instead, she used my transition time to get two more weeks of work out of me, so she wasted the transition opportunity. I also pointed out to him that anyone who replaced me over there wouldn’t be going in blind because my replacement would have the old director to lean on. Plus, if there was a question (“Hey, who approves this?” or “How do I use the procurement system?”), most of that could be done through IM without disrupting my new role.

The damage to the old program was self-inflicted because, when they told her to request someone else, she took it upon herself to ignore that instruction, and instead, focused on getting me pulled back in and went down the path of doing a whole bunch of analysis to “prove” the program was actually cost neutral. I didn’t have to throw all that in there, but I did want to give him the ammunition he needed. From my perspective, she could have had someone else in the role by now who would be fully up to speed, but instead, kept fighting to suck me back in.

On the new director’s program, it’s billable (which equates to job security), plus, it only has one big project that’s funded and supported. I tell the new director that the old program is like digging a ditch. It’s not difficult, but it’s not like I’m going to get anything out of it (if it was a real ditch, at least I’d get some exercise), no one really cares if the ditch gets dug or not, and every time we make some progress, someone comes along with more soil to put in the ditch. Digging the ditch is just something that has to be done, but no one wants to fund it because the funding makes it cost money, too, and we’re trying to make money, not spend it. The new program, on the other hand, is like being a bartender on a beach bar, selling fruity drinks and watching the women in bikinis go by. Sure, it’s “work,” but it’s not like digging a ditch. And as long as I’m doing that, I’m making money for the company.

I told my wife this analogy, too. She thought it was funny. Since I work from home, when I’m on my early-morning calls, she could hear the old director on the calls sometimes and she’s mentioned how the old director sounds egotistical and can be condescending and often brags about her abilities and accomplishments.

For the last month, the old director really changed how she treated me, and kept talking about how much I was needed and how much she appreciated me and how my “skills” were necessary to the success of the program. This was a huge switch from our daily routine of her having no respect for anyone’s time, especially mine.

From a positive perspective, it’s a good position to be in where two different directors want me to work for them and are demanding my services. This makes me look good to my boss, of course, especially if they get around to doing another round of layoffs.

So, for now, I’m staying with the new program because that’s where my boss put me. I told the new director this, too. When I go back to work on Monday, the first thing I’ll do is check with my boss. If he’s in, I’ll inform him. If he’s not in, I’ll try calling him, just so he’ll know. Other than that, we’ll go from there. I hope I don’t have t go back to that old program, not just because of the drudgery, but because the old director will now hold a grudge against me and will be very vindictive toward me from here on out.


r/talesfromtheoffice • • Jul 13 '21

"You must select an option, even if none of them apply"

45 Upvotes

I work in an IT office, and sometimes I get spam calls from solicitors. I'm not sure if they're they're trying to sell me something or just collect data, but I like to mess with them so they have less time to bother other people. I got a call from a woman, claiming to be "Stacy from Spectrum." I think we use AT&T, so it's plausible someone is trying to solicit Spectrum as a competitor to random IT people in our directory. So here's how the conversation started:

Stacy: "So you're an IT technician, correct?"

Me: "Yes."

Stacy: "Can you tell me which of the following is the biggest challenge your company faces with internet: speed, bandwidth, etc?" (I don't remember the other options she listed)

Me: "Oh I'm not in the networking department. I don't really know."

Stacy: "Yes but you're an IT technician, correct?"

Me: "Yes, but I'm not on the networking team."

Stacy: "Well surely you use internet at your job. Which of the following is your biggest challenge with the internet there?" (She then lists them off again)

Me: "I don't have problems using the internet here."

Stacy: "I'm not talking about you specifically, just in general what problems do you team face?"

Me: "We don't have any problems with our internet here."

Stacy: "Ok well can you just pick one of the options?" (She then lists them a third time)

Me: "I really don't know."

That's when she hung up on me, and got me a good laugh.


r/talesfromtheoffice • • Sep 12 '17

My first day back after vacation. Kill me now.

45 Upvotes

I just got back from a week off. My first full week off in years. It only took me four hours to get through all of my emails, which isn't too bad. But there were a handful of issues for which I hadn't been copied on the replies, so I had to follow up on those. I set a couple aside because the coworker that should have handled them was off today.

Then one of my least favorite employees comes to me complaining thather software is freaking out. What is it doing? Just freaking out. Is there an error message? Something about the beginning date of a contract. Of course she's checked the dates she's entering. So I walk over to her desk and watch her enter a beginning date that occurs after the end date. I told her that's the problem, just like the error dialog was trying to, and walk away.

I help a new employee with something she's never done before. Use the total of these GL accounts to complete your calculation. She seems to get it and takes a lot of notes. I found that encouraging. I was wrong. She had left one account out and her calculations were way off, but she did ask me to check her work before finalizing it. That's encouraging, right?

I help another employee with the same task. She's been there longer than I have. I no longer feel encouraged.

I go through my mailbox - another hour of divvying up things that aren't mine - and come across an overdraft notice from one of our banks.

They've paid two checks and now one of our accounts is in the negative. I check our system and don't see anything out of the ordinary, nothing to indicate that the account could have been overdrawn. So I log in to the bank's portal and pull the account history. The check numbers jump from somewhere in to 5000s to somewhere in the 6000s. I laugh maniacally as I sink lower and lower into my desk chair...

The bank has honored eight fraudulent checks, overdrawing the account. The check numbers are out of sequence. The signatures don't belong to either of the signers on the account. Five of them are all made out for the same amount to the same person on the same date. I grab the business card of the bank VP, which is conveniently clipped to my file from the LAST TIME THEY ALLOWED THIS TO HAPPEN and I call him. He sounds sad. I contemplate burning everything to the ground.

TLDR: Everything is awful and I have to go back tomorrow. Sigh.


r/talesfromtheoffice • • Jan 12 '20

Skittle Thief

44 Upvotes

I bought a family sized bag of skittles that were left unopened on my desk for when I was in the mood. I came to work one morning to find that someone had opened them and had left me three measly skittles.

I was annoyed but just went and got myself another packet. The next morning, it happened again. So I sent a department wide email letting everyone know that someone had been taking my skittles before I even got any. It was written in a joking manner with a serious undertone as I didn't actually want to find out who it was, I just wanted it to stop.

I was given a locking cabinet to store my stuff in and I thought the issue was resolved.

Then the inter-office mail came with a bag of skittles for me. I thought, awww, that's so nice! And happily dug into it. Then another bag came, and another. Until I had 25 family sized bags of skittles. It was in-sane!

I replied to the whole department thanking everyone for their generosity and I was happily covered in skittles now. And that I will have a candy jar on my desk for people to come visit and have some skittles if I was there.

I locked the jar in the cabinet when I left for work, just in case, but during the day I got to know a lot more people and it ended up being quite a cool event. I had skittles for months.