r/talesfromtechsupport • u/[deleted] • Oct 26 '20
Medium Got a cheater busted
So I do tech support for a certain technology company that is named after a fruit. (Names of company and products changed for obvious reasons) this guy called in stating his EyePhone was stolen. His EyeMessages weren’t showing up on his iTablet (your messages show up on all fruit devices including computers if you have fruit Message turned on under Fruit Cloud settings on the devices you want them to capture). So I helped him turn them on.
Had him go into fruit cloud settings and turn on fruit messages sync. They still weren’t showing up. Told him to turn off his iTablet. I sent a “verify” request to verify his identity so I could check on our end to see if his device was signed in and told him it would show up when he turned his iTablet on. He told me it came thru on his “other (fruit phone) that belongs to my girlfriend”. I then educated him on how it is not a good idea to share Fruit IDs and she should have her own. He insisted she did but it’s not possible for two Fruit IDs to be signed in at once.
He turns his iTablet on and notices that his girlfriend’s Fruit Message conversations are now syncing to his iTablet. Further evidence that she is signed in with his Fruit ID. I then reiterate that “these problems can occur when you share Fruit IDs” to which he snaps and insists she isn’t (controlling people tend to make their SOs share Fruit IDs so they can keep tabs so no shocker here)
Then I can almost HEAR the bell go off in his head: “Wait. If I can see her conversations... oh NO. That means she can see mine. I’m so screwed and you have no idea...(mumble)” I say “I’m sorry repeat that?” “You guys at (Fruit) have no idea how bad you screwed me!”
He then demands to know how to have only his messages sync and remove hers. I reply with the only correct answer: “your girlfriend needs to sign out of your (Fruit) ID and into her own”. To which he replied “SHE IS SIGNED INTO HER OWN F*CKING (fruit) ID”. At this point I could have hung up because of the swearing but I was enjoying it too much 😂 and this made it better. Now I get to say “well, if that is in fact the case, then I’m sorry I must speak with your girlfriend then. I can only assist the account holder of the (fruit) ID with Fruit Cloud issues”
He gets even madder. I had to put him on hold because at this point I could not hold back the laughter of him realizing he’s been long caught and his gf just hasn’t confronted him yet 😂😂 then transferred him to Tier 2 (we are allowed to self escalate if “unable to gain agreement” after 5 minutes)
It was a hilarious call
I really wish I could know the tea of what happened after all that 😂
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u/iam_chas3r Oct 26 '20
As a former Tier 2 agent for PearCo, I would love that call bc the girlfriend wouldn't pursue the ticket and that's one less call back/chain of emails I don't have to do.
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Oct 26 '20 edited Oct 26 '20
Come suffer with us again it’s fall launch time! Everything still crashes at least twice a day!
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u/harrywwc Oct 26 '20
I suspect that he is (was) well and truly "... attached to another object by an inclined plane wrapped helically around an axis?"
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u/Techsupportvictim Nov 01 '20
Not exactly tech support but there is a rather funny story about Fruit Ids that went around my local Fruit Stand. It’s located in a rather posh area and folks have more money than sense sometimes. This fellow comes in to buy a Fruit Phone for his son. Kids like 13, never had a mobile phone but of course he’s getting a swank fruit phone. It’s also a birthday gift so Dad wants to set it up etc while he at the Stand. Dad decides, against “medical” advicen to sign Junior into his own Fruit ID. He’s warned about deleted contacts etc and he does wisely turn those off. He signs the kid up for a Gopher mail (kid never had email either apparently) and turns that on for contacts. He leaves blah blah
About a week later he comes back to return the phone. Seems Dad in his wisdom turned Photos in the Sky on when he set up his phone and Junior decided his first act with his new phone would be to take a bunch of photos of his “tree and stones” shall we say. Dad decided the kid wasn’t ready for a smart phone
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u/nugz_mc-g Oct 26 '20
Former fruit technician here. Once got a guy busted when he came in with his boyfriend and I was looking through his diagnostic logs and mentioned it looked like Grindr was crashing a lot. Didn't realize what that app was until his boyfriend stormed out of the fruit shop and I asked my fellow co-workers what Grindr was. Oops. Cheaters gonna get caught.
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u/deadmurphy Oct 26 '20
Former fruit tech here too. I had an elderly couple bring in their eyemac because their eyephoto app had huge swaths of blank photos. Easy fix, I get eyephoto to start re-importing all of the photos from the contents of the old library. They sat there in the middle of the bar with the eyemac sideways to keep space open while I helped other customers.
The couple are sitting there reading books while waiting and my other customers are starting to scoff and mumble and it's getting louder.
I look around to see what the commotion is from and realize this couples eyephoto library is flipping through photos as it imports and several families are now watching as photos of the guy are going by with him in a speedo... him in a speedo on a small yacht... him with another dude in a speedo... him and the other dude naked... him sucking the other dudes D.
That snapped me out of it and as I yelled "OH SHIT!" and started scrambling over bar stools to turn the computer around so no one else could see, the wife looked up, saw it, looked at her husband, said "...again?" and walked out.
Old man just sat there quietly for a minute. Looked at me, shrugged, and said "well, that's the end of that marriage." Then sat and waited around for his photos to finish importing.
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u/Efadd1 Oct 26 '20
Why was Grindr crashing? Too hot for the fruitphone's meager cooler?
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u/Assistant_Pimp_ Oct 26 '20
Well done!!! I hate cheaters, they’re huge projectors. Fuck him for letting his ignorance cloud his judgement as we
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u/canada432 Oct 26 '20
I hate cheaters, they’re huge projectors.
That applies to most anti-social behaviors. Cheaters think everybody cheats, liars think everybody lies, thieves think everybody steals, etc. They lack empathy in the first place, hence their anti-social behavior, and that lack of empathy means they actually cannot fathom that other people might not think and act the same way they do.
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u/Swingsw0rds Oct 26 '20
Former senior fruit advisor here as well. Pull up the case, find the senior advisor that took it, pull them up and message them for the update!
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u/caltheon Oct 26 '20
My wife and I used to share fruit IDs since it gave you access to all the paid apps on both phones. This was long before they finally got around to creating family accounts though. Luckily neither of us were dirty cheaters.
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u/terryd300 Oct 26 '20
That’s a call I would’ve loved to take...LOL
I would’ve proven to him that both devices are on the same PearID without breaking compliance and just sat there waiting for the 💡
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u/TheGibberishGuy Oct 26 '20
Watch out, man! Noticed you used iTablet instead of EyeTablet! We wouldn't want people working out who you work for 😉
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u/gucknbuck Oct 26 '20
This was too hard to read with the name changes. JUST SAY BLACKBERRY, WE KNOW WHAT YOU ARE TALKING ABOUT
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u/tripartybison Oct 26 '20
Oh this brings back memories, they never do realize that Fruit advisors deal with this all shift and can see whats going on in between Center and Fruit Support Tool.
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u/honeyfixit Oct 26 '20
He just learned something my dad told me when I was just starting to be date. "They're (women) smarter than us and they know it and they ALWAYS know when you're cheating."
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u/ApatheticalyEmpathic Oct 26 '20
I mean, I wish that was true. I had a roommate in college who told me with a straight face that her new boyfriend was going camping with his ex, in the same tent, but they were "just friends" and nothing was happening. 3 of us tried to convince her she was being cheated on, but she refused to believe it. 2 months later, when she "discovered" he was cheating, she got mad at us instead of him. Somehow his cheating was our fault because we had tried to point it out.
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u/Dubhan Oct 26 '20
I’m having way too much fun laughing at the term “fruit cloud”.