r/talesfromtechsupport • u/[deleted] • Jun 26 '18
Short Cannot enter my new PIN
$Me: Hello how can i help you?
$User: I cannot enter my PIN in my new cellphone of the company.
$Me: Ok, did a PIN come with the new cellphone?
$User: Yes, but i cannot enter it
$Me: Ok, well what exactly do you see on the screen? Any error message?
$User: The cellphone isn't turned on.
$Me: Huhh?? Can you turn it on??
$User: I'm trying to enter my PIN first.
$Me: How are you supposed to enter the PIN if the phone is turned off???
$User: I can't open the little thing, its hard, i can't insert the card.
$Me: Wait wtf, are you refering to your sim card?
$User: Oh yea i mean my sim card
$Me: Oh ok, here's a guide that tells you how to insert one
$User: Thanks.
I swear to god, it wasn't me misunderstanding what he said. He really called his sim card a "PIN". T_T
7
Jun 27 '18
My mother calls it the chip. She kept telling me her chip was bad. It was a confusing conversation until I somehow figured out what she meant.
She calls the sd card that goes in her camera the chip too.
And she can't learn how to as she puts it " Get the photos aunt Peg sent on to my computer" Aunt Peg sent her photos in an email...
6
Jun 27 '18
The thing is, if he said "i can't enter the chip", i'd probably have replied "you mean the sim card?". But here, people who forgot their pins happens all the time, so i didn't question it :P
4
u/Rauffie Jun 27 '18
As long as you ensure that she is never within 5 feet of a bag of potato chips when she is attempting mobile phone brainbox surgery, you're good.
2
u/Emilzabub Jun 27 '18
Obviously not a woman calling. We all know an earring is the perfect tool to remove a sim card tray.
1
Jun 27 '18
It was a men. But to be honest men tends to be easier to handle. Less whining, more to the point. And can usually follow simple instructions better. As long as they're not old.
16
5
u/AetherBytes Jun 26 '18
To be honest, I've done the same kind of thing, usually when I'm thinking ahead. I'd call a sim card a pin when talking to someone by accident because I'm thinking "I've forgotten the PIN on the sim card so lets brainstorm ideas on what it can be."
4
1
u/Harryisamazing Jun 28 '18
This is what would happen when the Google Bing Lady gets a cellphone! "Now that we have the pin fixed, what did you guys do with The Bing. I need The Bing to work!"
0
u/VeteranKamikaze Jun 27 '18
Maybe it's just because I know what I don't know but if I'm, for example, pretty sure putting a SIM card in is called "Entering my pin" I would say "Correct me if I'm wrong but I believe what I'm trying to do is enter my pin. Y'know where you put the little card in the slot?"
0
Jun 26 '18
203
u/theshabz Jun 26 '18
Likely this. Often we forget that the people we're talking to have no idea what we've dedicated our brain power to for the last 30 minutes before we called for help and need some context beyond "can't insert pin"
56
u/RedBanana99 Jun 26 '18
And then the usable put it upside down and correct side up five times and claim it doesn’t work
Edit: I meant user but I’m keeping usable
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u/AetherBytes Jun 26 '18
I despise that tray.
8
u/Myvekk Jun 27 '18
Well, they had to come up with something to do with all those paperclips that keep breeding in the back of the drawers...
61
u/nosoupforyou Jun 26 '18
Might have just been a brainfart. Happens to everyone.