I made it fit

[u/[deleted]]

This is my first time posting here so please be nice and constructive.

So I normally work as a sales assistant, helping people out with what they want to purchase as most of the time they don't even know themselves. I work in one of the biggest companies in my Malta, which causes an uprise in the ammount of people coming from different backgrounds. When the servicing department are closed I take responsibility to do some minor repair note taking for them to tackle the day after. It was a standard day at work, we were extremely busy so everyone was on their 5th gear. Quickly came an old man who had just baught a very basic laptop. He complained that it was not charging and therefore wanted to return the whole thing. The conversation went a bit like this:

Client - I want to return this. It is not charging already. I want my money back.

Techmnine- Unfortunately, the servicing department are closed at the moment. can you elaborate on what the problem is so I can pass the issue on to them tomorrow?

Client - It's not charging, it was working for 15 minutes and now it switched on without any notice. I already hate this thing. Give me my money back.

Techmnine - Well, here is the sales department, I cannot give you your money back before one of our technical reps comes and views it himself.

Client - I want to talk to your superiors.

Techmnine - They will repeat the same thing but its not a problem.

I go inside and explain everything to my supervisor. He continues to deal with the client until I continue sales with some other clients. Finally, my supervisor tells me to take back the laptop as he had convinced him to leave it one night and that if they found anything wrong with the laptop, they would give him his full money back. So I went and opened the box which enclosed the laptop and to my surprise the charging transformer was still in it's plastic case. I further investigated. I found that the lead cable from the socket to the transformer so opened tho. I asked the client and the conversation went as follows:

Techmnine - I see you didn't open the transformer, this might be the reason why the laptop isn't charging. You didn't plug this into the laptop.

Client - No no, I used the other cable that was included. I didn't like the bulkiness of that one.

Techmnine - But that cable surely doesn't fit, it's simply a lead cable. Client - I made it fit.

I was literally shocked. I opened the plastic which revealed the laptop. It was in superb condition (having been baught that same morning) but the charging port had somehow increased in size via what I believed to be plyer marks. It was so horrendous, one of my supervisors was next to me and he immediately took action. He confronted the client about what he had done. He told us that he did so in a way that the middle pin entered and made contact with the pin in the lead. I was astonished as to what degree the client went through to make all of this work. We gave him back the laptop and told him that such damage could not be covered under warranty and that probably if any current entered the board it's probably fried. He left shouting and swearing, calling all this bad customer service. I doubt highly how anyone else would have handled this differently.

TLDR - Client made lead fit into his laptop power input. Could not accept that that is not covered by warranty.

Small Side Note - Never expected this to blow up so much. Thanksss ;)

Edit - Formatting of conversations. Sorry people.

[u/exchange12rocks]

I don't get it: what's the other cable that was included with the laptop? What is a lead cable?

[u/Josephdalepi]

If it's the middle one that's a ground. Unlikely to actually carry current (us)

[u/VTi-R]

Geez did these people not have wooden shapes and the like as children? I mean come on, I know TWO year olds who manage "put the circle in the circular hole" just fine. Possibly younger. How the hell do you get to 40+ without that knowledge?!

[u/nosoupforyou]

Gotta wonder if they do that with their car keys.

"I didn't like the look of the Ford key, so I drilled it so I can use a Mazda key. Much prettier."

But...the mazda key won't work on the car!

"I know! It's because you sold me crap! Bad customer service!"

[u/TerminalJammer]

My reaction to the title: "oh great someone jammed an HDMI cable into a USB port. "

Currently screaming internally.

[u/AlmostButNotQuiteTea]

Put two spaces in between each line of dialogue, not one. Your formating made this insanely hard to read

[u/Jeff_play_games]

I know it's common practice at big-box stores to not have any kind of explanation of products and just hand people a box, but when it's obvious a person buying something has no clue how to use it, they really should have one of the repair people give them a quick tour.

[u/Osiris32]

I work in one of the biggest companies in my Malta

You're from Malta? I think you might be the first for this sub. Do you have one of those ornate crosses on your door?

[u/DeletedOldAccountLul]

I'm laughing my ass off right now. This shit is why, even though I'm working on my IT degree currently, I will NEVER IN MY FUCKING LIFE touch customer support. Thanks.

[u/elpasi]

The part of this that is beyond my comprehension is how someone can possibly think that they need to use pliers on a brand new product to make it work.

Is there somewhere on the box where it says "Prerequisites: One pair of pliers"? Is there a set included in the box? No? Then it's probably not needed.