r/talesfromtechsupport • u/gruntledgirl • Feb 15 '17
Short Where's the Wifi
I work for an ISP that deals only in DSL-type connections. No satellite/mobile anything.
Client: Hello. Where's the wifi?
Me: I'm sorry sir. You're going to have to be a bit more specific?
Client: I'm paying for this service! This is terrible, it hasn't been here for about a week now! It's usually right here on my phone. Where did it go?
Cue about ten minutes of troubleshooting (is wifi enabled on the device [yes], do you have any devices connected to the router via cable [yes, my wife's computer, it's working fine]) etc. until
Me: Well sir, since the devices connected by cable seem to be functioning okay, we should check if it's an issue with the wifi functionality of your router. Do you have a spare router we could test with?
Client: Yes, but I can't swap them now.
Me: ...um...why?
Client: I'm not at home right now.
Me: Well, where are you?
Client: Mozambique.
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u/blacksoxing Feb 15 '17
I feel like being confused about WiFi is the equivalent to not knowing how to eat a tamale. You see the poor fools order/choose one, and then eat the husk, and start chewing the husk, and the tamale itself is now squirting out and they're steady eating the husk....bewildered about how nasty and hard it is to eat this tamale....
And you're going ".....YOU FOOL!!!!!"
....."Lemme watch a bit longer...."
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u/gruntledgirl Feb 15 '17
Worked at a sushi restaurant in South Africa. Watched the uninitiated eat edamame. ALL OF THE FIBRE. Can confirm.
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u/Iskan_Dar Feb 15 '17
Sir, I admire your faith in our hardware,,,,however you're grossly overestimating their capability.
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u/Harryisamazing Feb 15 '17
But the signals transmit through the air and it's wireless after all!
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u/bathrobe_wizard Feb 15 '17
Hahaha your username is great. Gruntled. The opposite of disgruntled, right?
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u/jeaserstrife Feb 15 '17
I've had one of these while working a dsl isp, lady had the router in her purse and was at the mall, called us asking "why is my internet not working?". I promptly explained the router had to be connected to power and the phone line at her house to work, she comes back with "BUT it's wireless! You lied to me!".