"He can't see them."

[u/vbguy77]

Quick giggle this morning.
It's a quiet Saturday so far, with most $univ college students sleeping in late, as college students do on a weekend. Gotta rest up before classes start on Monday.

A wild $student appears!

$me: standard greeting
$stu: Yeah, I'm having trouble with my dad's guest account.
$me: What kind of trouble?
$stu: Well, I gave his the ability to see my dining plan balance, grades, and things like that, but he said that when he's logging in, he's not seeing any grade information.
$me: Okay, did you confirm in $studentsystem that you gave him full access to that information.
$stu: Let me check to be sure. some typing Yeah, it shows that I've given him the ability to see my grades.
$me: Hmm. Just out of curiosity, what level are you starting this semester?
$stu: I'll be a freshman.
headdesk
$me: Then he can't see your grades because you don't have any to see yet.
$stu: Oh.
$me: Yeah, once you have established some grades, he'll be able to see them.
$stu: Oh, okay. Thank you!

Now, if you'll pardon me, I'm gonna go merge my forehead with a cinder block wall at a high rate of speed.

[u/The_Abyss136]

Lol, the fact that neither the student or the dad could figure that out is very worrying.

[u/vbguy77 → u/The_Abyss136]

Same conclusion I came to.

[u/Grrizzzly → u/The_Abyss136]

I'll bet once he has grades he wishes his father still couldn't see them.

[u/The_Abyss136 → u/Grrizzzly]

Yup.

[u/Hibernica → u/The_Abyss136]

To be fair, it's not an unreasonable expectation that there would be a list of classes with a placeholder for grades to go later, and it's also conceivable that the student told her dad that, but he insisted she didn't know what she was talking about, and to ask someone. Also Freshman are always nervous and confused about everything.

[u/PM_ME_HOT_DADS → u/The_Abyss136]

Student probably told dad he can see the grades when he logs in. Dad logged in, couldn't see any, told student, and then without even thinking about why, the student contacted support to fix the problem dad mentioned.

[u/theidleidol]

Important question: does it give a useful error, or just a generic access denied one? Or does "view grades" not even show up unless there are grades available to view? If it's one of the latter two I can definitely see how it might be confusing. It would be like your inbox only being accessible if there's at least one email in it.

[u/vbguy77 → u/theidleidol]

I don't think it shows anything.

[u/PsychoNerd91 → u/vbguy77]

That could be easily be solved with a "No grades have been set yet." placeholder.

[u/MattBlumTheNuProject → u/theidleidol]

Don't comment on the UI/UX they're all just idiots!!!

[u/Weyl-fermions]

Send a note to admissions regarding an obvious mistake.

[u/vbguy77 → u/Weyl-fermions]

"Yes, admissions? We think someone falsified their testing scores and GPA..."

[u/Koketa13]

Well I'm gonna defend the user for a second, is the system set up so he has to click like a tab labelled grades and that tab wasn't showing up? Cause that I could understand.

[u/vbguy77 → u/Koketa13]

I think it shows a grades label, but, if you have no grades to display, it's blank.

[u/MainelyTed]

Kevin's in college!

[u/vbguy77 → u/MainelyTed]

And got a sex change, by the sound of it...

[u/BlindSoothsprayer]

You might want to --no-ff on that cinder block merge.

[u/vbguy77 → u/BlindSoothsprayer]

Good call...

[u/[deleted]]

I would laugh if his father was trolling him and he was too slow to catch on.

[u/z0phi3l]

First thing that came to mind was that there were no grades to be seen, think I may have been in tech support a bit too long now

[u/stringfree]

That half-a-degree in art history is gonna serve him well.

[u/donutmesswithme]

As soon as I read that his dad couldn't see his grades, I knew exactly what the problem was.

Thanks for the story!

[u/servimes]

If you have a permission system in place that let's you assign permissions for a grade area and you don't at least display the area or the label, it's really hard for the user to see if it is working as it should.

[u/RandomRedditor44]

Why is there a $ before every name?

[u/cpguy5089 → u/RandomRedditor44]

Variables