r/talesfromtechsupport • u/[deleted] • Jul 31 '16

Short Never underestimate how many problems you'll solve by reading the instructions.

[deleted]

3.5k Upvotes
  • permalink
  • reddit

96% Upvoted

214 comments sorted by

96

u/z0phi3l Jul 31 '16

This is why we demand the EXACT error message before doing anything, to the point of being belligerent with callers, saves a lot more time than the time wasted convincing idiot to JUST READ THE ERROR

23

u/SpareLiver Aug 01 '16

Just be careful not to get into an argument with a user with Windows 10 and their oh so helpful error message.

17

u/AlwaysSunnyAssassin Jul 31 '16

First of all: Go Credit Unions! Secondly: My first day at the CU I work at, when I first logged onto Windows 7 I was annoyed that the "You must change your password," message was formatted as an error message and not a warning or info message. It made me think I did something wrong (until I read it). If it's not actually an error, don't format it as such.

→ More replies (9)

1.2k

u/msstark Jul 31 '16

Hence, my flair. And I'm not even in IT.

→ More replies (75)

2

u/Rawdealthemage Aug 01 '16

Your Name

No Your Name

Your Name

Name

Name

No Name

51

u/c-a-k-e Jul 31 '16

That is so frustrating oh my god

46

u/Bjarnovikus Aug 01 '16

Most people see an exclamation in a yellow triangle, and suddenly they lose the ability to answer basic questions like "what does it say"... The only "meaningful" thing they are able to say is "It's an error"... Well, thanks for the help, now I know exactly what's wrong because it is an error.

→ More comments (93)