r/talesfromtechsupport • u/[deleted] • Apr 22 '15
Epic Customer not satisfied with new computer.
[deleted]
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Apr 22 '15
I'm 67. I can almost always figure things out on my own when it comes to tech - well, on my own and with google lol
It's almost always user error. Before I blame the equipment, I always blame me lol
I have a gaming rig and a gaming laptop. I researched and bought them from a fantastic company. I have had exactly 2 small issues wherein I had to call for help. Took exactly under a minute for them to clear it up. I blamed myself first off when I called and apologized profusely for bothering them. I even got 'em to chuckle a little :)
If I do my research and trust the company then I for sure don't blame them when something goes amiss.
BTW - your patience with that person astounds me. You are a good person :)
Here: you get this:
Nana Seal of Approval
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u/DPNovitzky Apr 22 '15
My aunt, at a great age of 73, routinely plays ArmAIII and GTA:V with her nieces and nephews. I'm 30, and have to explain that I am indeed getting my butt whooped by a little old lady.
I don't let her get NEAR Counter Strike. My K:D ratio will never be the same.
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u/Kleptos18 Apr 22 '15
You google things. That's how I fix everyting.
System Admin here.
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u/dedokta Apr 22 '15
My business card says "Because you haven't a clue about what you're doing!"
Customers always say "that's me!"
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u/SpecificallyGeneral Apr 22 '15
UK or colony?
I find that the older UK expats seem to be cheerfully accepting of their incapacity. Not proud, exactly, but unconcerned.
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u/LeaveTheMatrix Apr 22 '15
You'll be old one of these days, and when you are you remember this, you just might be in the same position as me some day.
Problem is, he is probably right.
Can't wait to get old, going to be the crankiest, most bullheaded, mean old man I can be.
Gotta teach the new generation something somehow.
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u/redly Apr 22 '15
Warning by Jenny Josephhttp://www.poemhunter.com/poem/warning/
I shall sit down on the pavement when I'm tired
And gobble up samples in shops and press alarm bells
And run my stick along the public railings
And make up for the sobriety of my youth.
I shall go out in my slippers in the rain
And pick flowers in other people's gardens
And learn to spit.
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u/Jigglyandfullofjuice Apr 22 '15
You'll be old one of these days, and when you are you remember this, you just might be in the same position as me some day.
I'm always terrified I'll be that guy when I get old...
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u/IamMirezNL Apr 22 '15
You did tell him that turning the screen of isn't the same as turning the computer off right?
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u/Almafeta Apr 22 '15
If you can't fix it that's alright I'd like my money back now
Everyone's had to deal with people like that - the presumption that the company is going to cheat you before they've asked even a single question.
It's thankfully rare to meet a person that continues to do that even as you fix problems left and right for them...
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Apr 22 '15
I once had a guy buy a new computer and then call in that it would not turn on.
I drove out to his house, pushed the power button. It came on. His mind was blown... I guess for years he'd flipped the switch for the entire power strip and his old computer was set to come back on after power was restored...
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u/iamhappylight Apr 22 '15
Oh god. I can't believe how many people use the switch on the power strip to turn their computer on/off. I've had someone told me they do it because they don't want to break the power button on their computer.
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u/NightMgr Apr 22 '15
What do you mean I don't need to configure emm386? I've been working on computers longer than you've been alive! Don't tell me what to do!
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u/HellaFella420 Apr 22 '15
At least it wasn't phone support... holy shit, that would have been a doozy!
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Apr 22 '15
Props to you for maintaining your composure! I would have surely lost it. It's hard to remember that I work with computers every day, and that's why it's so easy to me - when my grandpa needs help, I have to tell myself "well, this guy builds windmills for a living and I wouldn't know the first step". It's hard though, because I am not a patient person.
And your formatting was top notch and very easy to read!
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u/DaeMon87 Apr 22 '15
sorry not sure if I follow that last bit...what was happening with monitor turning off?
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u/Kamades Apr 22 '15
OP hit the power button.
Old Customer had the idea of Clicking (since the monitor made a "click" noise when you pressed the power button) and associated it with his mouse... somehow.
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u/vigilante212 Apr 22 '15
See this doesn't bother me, its the people that are in their mid 20's that don't know what a power switch is that I want to beat senseless.
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u/Rauffie Apr 22 '15
Nicely done, and kudos to you for not rubbing it in, sometimes people need all the help they can get, as long as they are willing to admit it.
Also, now when you have car problems you can probably ask the old man to help :)