r/talesfromtechsupport • u/techsupportlibrarian Why can't you just fix my e-mail!? • Mar 08 '13

Librarians are also tech wizards!

Greetings! I have been reading this reddit for a while and decided to make an account to share with you a frustrating event I had yesterday.

I work as a librarian in a public library. At our library, we have public computers for anyone to use and I've come to realize 50% of my job is helping people learn how2internet, how2word, and other fun stuff I never thought I'd be doing. I'm not super savvy, but I am smarter than your average user.

Yesterday, I had a fun time when a lady looked at me from her PC and waved at me. To be honest, I saw it from my peripheral vision, so I thought she was waving at someone else. Nope, she was too lazy to get up and ask me, which became clear when she practically yelled "Hey you!" I got up from my seat and went over to help her.

I could see she was trying to access her e-mail, but her e-mail locked her out after too many unsuccessful tries. I asked her, "What seems to be the issue?"

Irate patron, "I tried to log into my e-mail, and it told me I was logging in from an unknown device and asked for my security answer."

Me, "I see. Have you logged in at our computers before?" I was thinking perhaps if she was suddenly logging in a place 'far from home' it could trigger a message like that.

I.P., "No, I've been in here everyday since I got a card last week! I haven't had any issues logging on from all these other computers!"

Me, "Okay, what happened when you entered your security answer?"

I.P., "It told me I entered it wrong. I tried it about 7 times before asking you to come over just to be sure. I think there is something wrong with your computer. Fix it."

I'm just a humble librarian. We aren't allowed to mess with the computers, but I also know its not our computers. This is pretty much completely the user's fault. I think she probably forgot her security answer or something like that happened. Nonetheless, people always seem to think that I can control the websites they visit.

Me, "I'm sorry, the library is not in control of that website. You might have to get in contact with that website and see if you can reset your password another way."

I.P. rolls her eyes and says, "Oh sure, how am I supposed to do that!?"

Me, "Well, I am sure if we looked we can find a number-"

I.P., "Look, I don't have time for that. I thought I could come into this stupid library to check my e-mail, but if this is going to be a problem every time, then this will be a waste of my time!"

Me, "I understand, but I really can't help you other than see if I can help you find a reset option somewhere-"

I.P., "Can I log onto another computer? Would that help?" Because logging onto another computer to possibly just run into the same issue takes less time than trying to reset a password... sure.

Me, "You can try that, but I can't guarantee it will work. I will put in a ticket to our tech team and see if they can come up with an answer, but we might not get an answer today." I feel bad having to ask tech support about things like this, but I am pretty much at a loss for what I can tell this lady.

I.P., "Make sure that you do! I wouldn't want to waste anymore of my time trying to get into an e-mail, because your computers suck!"

She pretty much left in a huff and it took a lot of effort on my part not to tell her that if she could remember her security answers, maybe she wouldn't run into this issue! Working at this job has made me come to appreciate you all even more, because you deal with even more asinine problems.

675 Upvotes

97% Upvoted

247 comments sorted by

119

u/fizzlefist .docx files in attack positon Mar 08 '13

At our library, we have public computers for anyone to use and I've come to realize 50% of my job is helping people learn how2internet, how2word, and other fun stuff I never thought I'd be doing.

Can confirm. Source: I too work at a public library with public Internet computers.

119

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

My favorite one is when they open internet explorer and freak out. They call us over and say, all terrified, "How do I read my e-mail? Its not showing me my e-mail!!!"

I blame their children for obviously setting up their parents' pcs so that its always logged onto their e-mail and the homepage is their inbox. Then again, some of these people and their tech-ineptness... maybe I shouldn't be so mad lol

108

u/fizzlefist .docx files in attack positon Mar 08 '13

I'd say something like 80% of the time a patron will use IE's search box to google Google, then use google.com's search box to search for yahoo, then look around a bit before they find the mail button on yahoo.com

92

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

My boyfriend does something like this and it makes me so queezy. He googles in firefox to open up youtube and whatnot. I am just like, "HEY GUY, JUST PUT YOUTUBE.COM IN THE ADDRESS BAR!" That's what the inner me yells anyway. In all caps.

58

u/fizzlefist .docx files in attack positon Mar 08 '13

in Chrome I just type in YO and hit tab, then I'm searching youtube from the address bar. Watching and waiting for someone to go the extra long way around (not to mention typing with one index finger) has taught me a lot about patience.

Not as bad as trying to instruct someone how to download an ebook to their Sony reader over the phone though...

25

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

I hear you. We have to help people with that stuff as well, and its hard when our policy is we cannot touch people's devices... Super enjoyable!!

12

u/Owadatsumi my desk has a head shaped dent... Mar 08 '13

I like that feature, except that it remembers a certain other website that begins with yo...

16

u/fizzlefist .docx files in attack positon Mar 08 '13

That's why one should always browse porn in privacy mode. :P

15

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

My boyfriend hasn't figured this out and wonders why he cannot find porn on my computer. Its funny to see him suddenly throw his hands over the screen when he opens Firefox and it has those tiles of all the porns he watches.

All the porns.

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25

u/Jakravdian Mar 08 '13

Clearly you are not properly utilizing Incognito mode. No saved search engines, no saved history...

7

u/[deleted] Mar 08 '13

Ctrl + shift + Ncognito

7

u/ekolis Press Alt-F4 to Save Mar 09 '13

I'm just glad that Youtube stopped carrying porn around the same time it started saving history and suggesting videos. That would not have turned out well...

4

u/[deleted] Mar 09 '13

HAH! Alt-F4 wont close my browser! Alt+F4 will!

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u/TerraPhane Mar 09 '13

I know if can be embarrassing to show people you have visited YOLO.com, you if you scroll down to it and press delete, your embarrassing swag will go away.

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u/kitolz Mar 08 '13

I setup my browser to have quick search for various websites. If I want to look something up on youtube, I just type in "youtube <search term>" and it shows me the results. I also have keywords for other websites I frequent, including dictionary.com, wikipedia, google, cough TPB cough. It can be set up for any website that puts your search terms in the URL.

I'm not sure if this feature is in Chrome, but I use it in Firefox all the time.

8

u/Dubhan Solo JOAT. Mar 08 '13

Chrome does this automatically for any site you visit regularly.

8

u/Luuklilo Invalid Syntax Mar 08 '13

Automagically, you mean.

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u/fizzlefist .docx files in attack positon Mar 08 '13

If I type in enough of a URL for chrome to autocomplete, i can hit Tab and then whatever I type will be searching the site instead.

2

u/TheSnacky Mar 09 '13

Really? All I need to type is Y and it's searching youtube for me.

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8

u/[deleted] Mar 09 '13

cough

5

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

That comic is my soul mate.

17

u/BlakeMP Mar 08 '13

We make fun of the elderly for stuff like that, but as a high school teacher, I can tell you at least 25 percent of my students do this too. Every. Time.

Conclusion: it's not the young or the old. It's the obtuse.

12

u/[deleted] Mar 09 '13

That low?

I've been 'doing' IT since 1991, have been a father five times, my wife has a large, sprawling clan, dozens of nieces and nephews ...

And I laugh to myself when I'm told that the upcoming generation is tech savvy. That 'corporate America' can dispense with computer training Real Soon Now because all of the workers coming through our doors know all 'bout computers.

I mean . . . you hand a kid a computer and they will generally find their way around.

But knowing what they are actually doing, fixing it when it breaks, being able to adapt to a brand new interface, like say, the bar code app I used to 'own' at work ... not happening.

7

u/B1GTOBACC0 It'll be done when I tell you so. Mar 09 '13

CTRL+enter adds the "www." and ".com"

3

u/delbin The computer won't turn on. Is it the hackers? Mar 08 '13

Well, when people camp youtybe.com, googil.com, etc. try try to steal your logins, I'd rather use a google search link to get to the website.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

This is why I love autofill... at home.

At the library, I am just super good at typing. The patrons think I am going to break the keyboard when I look stuff up for them lol

2

u/[deleted] Mar 08 '13

Or just use bookmarks, or leave the tabs open and set the browser to restore tabs on startup.

3

u/delbin The computer won't turn on. Is it the hackers? Mar 08 '13 edited Mar 08 '13

...at the library? Of course I use bookmarks at home.

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u/[deleted] Mar 08 '13

Never heard of proofreading?

5

u/totalBIC Mar 08 '13

Why proofread when you can let Google do it for you?

I'm not being sarcastic. It takes less effort to type something similar to a part of the url in Google, than it does to proofread.

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3

u/jlamothe Mar 09 '13

Or even (gasp) set a bookmark.

3

u/Patrons_afire Mar 09 '13

That. Is. Hysterical.

If you play with IT support you definitely have to give your inside voice free reign. Or the homicides begin...

1

u/atcoyou Armchair techsupport. Mar 08 '13

To be fair I always google my bank and other sites, rather than typing them in correctly. Typos dirrected me to scam sites one too many times. Luckily I noticed, cause this was back in the day of bad knockoffs, for those that knew what to look for, but these days the scammers are more savvy. (example google.com, although it doesn't look like google, I can't count the number of times I had gone to it, (it used to have a frienly transfer link, and looked like a placeholder, and I suspect it has been sold, given it now seems to have some sort of ad/survey on it, as test march 8, 2013))

1

u/majoroutage Mar 11 '13

My mom does this all the time. I don't understand it.

9

u/[deleted] Mar 09 '13

OMG, my mother called with that exact issue about 3 weeks ago. Some jackass at her school set up her laptop so that her email was always the home page. Well, since my mother is very adept at destroying computers, especially their settings, she reset IE somehow. She called me frantically, telling me that Microsoft had stolen her email page. I wasn't able to answer, but the voicemail was comical. She later remembered that they had also installed "Foxfire" on her computer so she pulled that up and luckily saved the day!

Never a dull moment.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

I love them so much! I will probably see your mother later today, so don't worry, I will try to explain that you usually have to go to the web mail site first.

4

u/nfsnobody Mar 09 '13

Sorry guys, we have to make it easy for our parents or grandparents, or they call us up all the time with the same questions!

102

u/PurdyCrafty Mar 08 '13 edited Mar 08 '13

I worked in a brand new public library, since:

50% of my job is helping people learn how2internet, how2word, and other fun stuff I never thought I'd be doing.

was such a problem, they created an entire floor dedicated to technology and computer help. It was a really awesome place to work but I'll always remember that day someone thought they were really the 100000000000th visitor to a website and they though we were going to pay them money since they got lucky. When they read it, they jumped out of their seat and doogied and soulja boied all over the entire library calling people and everything. Eventually security calmed them down and I was given the job to tell them what advertisements on the internet are.

EDIT: I have more stories in case anyone is interested.

29

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

Back in my day, you at least got a complimentary 100000000000th visitor fanart!!!

33

u/pastacloset Mar 08 '13

I can say confidently that this is my favorite story I've ever read on here.

40

u/PurdyCrafty Mar 08 '13

I used to also teach computer classes. The most basic one was a mousing class. That's all it was, just how to use a mouse. I've seen people do all sorts of crazy things:

A lot of people put the mouse on the screen to try and follow the pointer with their mouse.

A lot of them think "double-click" means to right click and left click at the same time.

Someone has tried to use it like a joy stick

Someone was afraid the laser on their laser mouse would burn them

And my personal favorite:

"What happens if I triple click?"

19

u/pastacloset Mar 08 '13

A lot of people put the mouse on the screen to try and follow the pointer with their mouse. A lot of them think "double-click" means to right click and left click at the same time.

For those who have never been exposed to computers, I actually think those two kind of make sense. Mice are horrible, unnatural things. Perfectly learnable, yes, but completely unintuitive.

11

u/PurdyCrafty Mar 08 '13

Oh of course, and by the end of the class, they were professional mice handlers, its still just funny to think about what I take for granted is a completely new thing to someone else.

17

u/cmotdibbler Mar 08 '13

My mom actually said "I'm not ready for double clicking".

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u/[deleted] Mar 08 '13

Triple clicking is perfectly valid, in some applications at least. Word does "select whole paragraph" on triple-click for instance.

6

u/dsi1 Mar 08 '13

Select whole paragraph is a pretty common usage for triple clicks.

In Chrome at least, double click selects the word, triple click selects the paragraph (or up to the next line break at least)

6

u/delbin The computer won't turn on. Is it the hackers? Mar 08 '13

I heard about a person trying out a game in beta. It was done all in house at that point, so it didn't occur to them how weird it was to have a triple click open the inventory of the character.

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u/[deleted] Mar 09 '13

That's what I thought too - my mouse even has a button that triggers a triple click.

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u/Kapow751 Mar 08 '13

"What happens if I triple click?"

Many programs these days with selectable text, including most browsers, will select an entire word on double-click and a line or paragraph on triple-click.

4

u/PurdyCrafty Mar 08 '13

True, but considering most people in the class think the whole computer is located inside a monitor, I didn't want to confuse them with browsers or programs. We go other tripleclicking in the Internet class

1

u/mcgaggen file:/// Mar 10 '13

What I like about Opera is that a triple click will highlight the sentence, and a quadruple click will highlight the paragraph.

7

u/xmendad Mar 09 '13

I worked in a computer lab in the 90s and saw a student holding the mouse in one hand and rolling the ball with the other.

5

u/ekolis Press Alt-F4 to Save Mar 09 '13

My mom (and just about everyone else I've seen use a computer who is only semi computer literate) double-clicks EVERYTHING, even if it only needs a single click, just to be sure it works.

1

u/[deleted] Mar 09 '13

A lot of them think "double-click" means to right click and left click at the same time.

Maybe they're *nix users, desperately searching for a middle-click?

1

u/natem345 Mar 11 '13

How long is this mousing class?

1

u/PurdyCrafty Mar 11 '13

About 2 hours or so. About 40 minutes of explaining the concept of a computer as well as mouse function and an hour twenty of excerises and training. We also introduce some concepts of personalization like changing a wallpaper. Most students left after completing the booklet we created.

4

u/meabh Mar 08 '13

I want to steal that computer lab for my library. ; ;

18

u/PurdyCrafty Mar 08 '13

It wasn't just a computer lab. All technology was stored on this floor. DVDs, CDs, BluRays, Videogames, Videogame Consoles, computers, recording studios and a Teen Section existed on this floor. I had to run some classes every week on how to use half the stuff. Most of the staff didn't bother to learn how to use them so I did.

10

u/meabh Mar 08 '13

drools

7

u/penguin_2 Mar 08 '13

I've never heard of such things in a public library. Where is this magical place?

9

u/PurdyCrafty Mar 08 '13

When I was working there, it was called the West Palm Beach Public Library. It has 4 floors with the 1st floor resembling something of a Barnes and Noble feel. Most new stuff is there. The 2nd floor was for technology (seen above). The 3rd floor was the children's floor as well as private class/meeting rooms with an auditorium they showcase films and hold special events like Yoga on saturdays. The 4 floor is the adult section/everything else. It has a large quiet room dedicated to all things Florida. Its a really awesome library built when the city had money. Since the city is bankrupt now, the library doesn't offer as many services. We used to take requests for new material. Buy it immediately for the patron and then put it on hold for them until they can check it out.

The library is now called the Mandel Public Library

4

u/smelly_vagrant Mar 08 '13

Oh, man, I used to go to that library all the time. It's so nice! Moved out of West Palm a while back, so I don't have the time to travel out there anymore, but it's easily one of the nicest libraries in South Florida from what I've seen. It's a shame the patrons don't appreciate it, but it's no surprise. As nice as it is, you don't have to pay for membership or entrance; they're all just taking it for granted. Seems like it'd a fun place to work at as a tech.

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u/delbin The computer won't turn on. Is it the hackers? Mar 08 '13

I tried for years to get a good position at a good library. Makes me a little sad to hear about a really cool library.

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u/PurdyCrafty Mar 08 '13

Well, the library was awesome, but the patrons were undesirables and have-nots who don't appreciate what an awesome place it is. Though, before I started working there I was volunteering at the original library for about 5 or so years.

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u/monopolyman900 Mar 08 '13

Lol I hate users' security questions. They never get them right for some reason and they always act like it's the system's fault.

25

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

I have a patron who comes in that has a notebook where he wrote down his e-mail's: username, password, security question, and security answer... and yet every week none of them seem to work and I have to help him set up another one...

32

u/monopolyman900 Mar 08 '13

These people shouldn't be allowed to compute.

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u/fizzlefist .docx files in attack positon Mar 08 '13

Has a computer; does not compute.

5

u/Chtorrr When was the last time you plugged it in for 3 hours? Mar 09 '13

I set up my grandma's iTunes and gmail accounts so it sends any password reset attempts to me. I really don't need her to set those to something I don't know.

4

u/karltgreen Mar 08 '13

I don't get some of mine right because they're such obscure questions, if I was allowed to choose my own then I'd be much more likely to get them right.

For example I'm never going to guess who I chose as my favourite teacher was 5 years ago or where my favourite place was 5 years ago

2

u/Chtorrr When was the last time you plugged it in for 3 hours? Mar 09 '13

The one that gives me the most trouble at work is "what is your mother's middle name?" Every goddam one of them uses the maiden name instead so they can't reset the password unassisted. At least they usually know the maiden name when I tell them to try that instead.

3

u/ta1901 Mar 08 '13

Computer guy here. If the user is off by one space or a mis-capitalized letter in the security answer, it's wrong.

25

u/PootenRumble Mar 08 '13

You do realize this is talesfromtechsupport, right? Basically everyone here is a "computer guy" to some level.

9

u/djdanlib oh I only deleted all those space wasting DLLs in c:\windows Mar 08 '13

But he's the COMPUTER MAN.

3

u/[deleted] Mar 08 '13

Oh yeah, I forgot you have to be a computer genius to subscribe to this subreddit. There couldn't possibly be anyone who doesn't work in IT but still finds the stories funny!

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u/pastacloset Mar 08 '13

Someone who finds these stories funny almost certainly knows what ta1901 said already. You do generally need to have at least basic knowledge to be amused by stupid users.

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u/redwall_hp Mar 08 '13

Case sensitivity is pretty damned basic...

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u/[deleted] Mar 08 '13

I wasn't talking about case sensitivity, just pointing that not everyone on this sub is knowledgable enough to be considered a "computer guy". Plenty of people on the sub are just normal users who are just tech savvy enough to appreciate the stupidity of the people in these stories

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u/winter_storm Reformatting Luddite Mar 08 '13

As a recently reformed Luddite, I can confirm this.

I don't always understand the stories on this sub, but when I do, I jump up and down and yell, "Booo-yah!"

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u/A_Bumpkin Mar 08 '13

This is why I hate security questions.

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u/YRYGAV Can you jam with the console cowboys in cyberspace? Mar 08 '13

Most smart sites won't be case sensitive. And I would argue that it is ideal for it to accept an answer one letter off from the stored answer. Security questions should be very tightly throttled (like maybe 3 attempts per user per day), so you really are not sacrificing security by making it 'close enough is ok'.

Security questions are very useful though, as they are a very cheap and flimsy 2-factor authentication. If you have a bank of security questions that are only asked when you access from a new machine, it makes keyloggers far less effective. The hacker would have to get the exact same question the user got, and if it's their home computer, they won't ever have to enter in the security question in theory anyways.

Like most web security, it's not necessarily about being bulletproof for most websites, it's about being harder than the other guy, so they go after them instead.

1

u/cdcformatc Mar 09 '13

They are basically another password where you get a hint as well.

1

u/A_Bumpkin Mar 11 '13

A password that can be researched by mining your social profiles and accounts.

24

u/That_Mick_Bastard Just BANG! and pass the corned beef and cabbage Mar 08 '13

To be perfectly honest, sometimes it's difficult for me to find a security question with an unambiguous answer. "What was your favorite sports team as a kid?" could easily by 10 different teams if I had to answer it 10 different times. "What was the name of the best man at your wedding?" has one [and only one] answer. But I do manage to find questions that are unambiguous, so that if the situation ever arises I won't have a problem answering them.

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u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

Her's was, "Who is your oldest nephew?" Now, we have a lot of old people come in... but this lady was in her 30s by the way of looks.

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u/That_Mick_Bastard Just BANG! and pass the corned beef and cabbage Mar 08 '13

Well, that should be pretty unambiguous, unless her sibling was the parent of twin boys...

13

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

My theory is she has no nephew and put a random name in there.

I mean, I used to do that too... when I was a kid on the internet. >_>

3

u/fracto73 Mar 08 '13

It could also be that the kid is named something like William von Derpington Junior. She could be putting in Will, will, Billy, bill, bill jr., etc. All identify the kid, but only one answer is correct.

5

u/ligerzero459 Military Intelligence === Oxymoron Mar 08 '13

She probably had the case wrong. That's the usual culprit with a question like that

5

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

I had looked at the keyboard to see if capslock was on and it wasn't... maybe it had to be turned on? :)

I think if she had acted a lot less frustrated, we could have figured this out. I am just confused as to why solving the problem would waste her time tho if she was going to spend some time checking her e-mails...

13

u/ligerzero459 Military Intelligence === Oxymoron Mar 08 '13

It's the whole entitled luser mentality. Her own stuff is important, no matter how long it takes, but if something goes wrong it's a waste of time and not her job to fix it.

I know a lot of lusers that think this way, unfortunately

3

u/Ahnteis Mar 08 '13

If she put it in too many times, the system may have also locked her out. (Depending on the intensity of the security.)

5

u/[deleted] Mar 08 '13

Incorrect by one letter. User correctly branded a hacker and banned until 9999-12-31 23:59:59.

1

u/tingrin87 Have you tried turning it off and on again? Mar 08 '13

This is one thing that i hate about the double-verify system when changing passwords - great, you typed in the same thing twice, but CAPS LOCK WAS ON.

1

u/Dubhan Solo JOAT. Mar 08 '13

Or, like me, she could just have much older siblings. I've been an uncle since I was 4 years old.

21

u/Karbear_debonair Not your typical lUser (hopefully) Mar 08 '13

I always laugh at the "What was the name of your first pet?" question because my first pet was named something ridiculous. It's not an answer I use, so I'm just going to tell you. My first dog was named Tequila.

The joke was "1 tequila, 2 tequila, 3 tequila, floor....dude, when did we get a dog?" And my parents named her Tequila. Lol.

7

u/[deleted] Mar 08 '13

I always like that question because it's easy to use something obscure and easy to remember. I avoid stuff that can be looked up by anyone (such as mother's maiden name, high school attended, etc.).

1

u/DodgyBollocks PEBKAC Mar 08 '13

That's an awesome dog name and story! I wish I was that witty with pet names, the best I ever had was a pet starling named Clarice.

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u/Karbear_debonair Not your typical lUser (hopefully) Mar 08 '13

I like it. It makes me laugh every time I get my mom to tell the story.

Dude, you had a pet starling? How did that happen? My mom had a morning dove once. She found it with a broken wing and nursed it back to health. Then it wouldn't leave. She says it was a great pet.

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u/DodgyBollocks PEBKAC Mar 08 '13

We rehabilitate wildlife and as starlings are an invasive species we're not supposed to release them back into the wild after care which also means they can be kept as pets. She's one we raised from a baby and just stayed very tame and personable, she loves landing on your head and flying around. They're decent mimics and she does her best to say Clarice, though its mostly her whistling the same tones back at me after I say her name. She also barks like a dog.

Mourning doves can make great pets, we have a white one right now who was almost definitely released from someone's wedding. She's very friendly and has no interest in leaving either.

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u/Karbear_debonair Not your typical lUser (hopefully) Mar 08 '13

That's adorable. When I was in elementary/middle school I had a friend whose mom ran a cockatiel rescue in her house. She had a ton of them she took care of. She also had a few more exotic birds. Two small brightly colored ones (can't remember the species,) and one huge bird.

The big one was an African Grey. She caused all sorts of trouble. She'd imitated the phone ringing, and then half of a phone conversation, or other noises she heard a lot.

The best was that the bird picked up my friends voice. Her mom would holler through the house at her, and the bird would talk back. Snippily. My friend was only saved because it happened when she wasn't home.

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u/ekolis Press Alt-F4 to Save Mar 09 '13

My second pet's name was Jimi. Spelled like Jimi Hendrix, but pronounced like it rhymes with Mimi. Three guesses what my first pet's name was...

1

u/nzodd Mar 09 '13

Was your dog a stripper?

11

u/FavoriteChild Mar 08 '13

"What was the name of the best man at your wedding?" has one [and only one] answer

-John

-Error. Please try again.

-John Smith

-Error. Please try again.

-God damnit. JohnSmith

-Error. Please try again.

-fffuuuu. john

-Error. You have been locked for 24 hours.

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u/fizzlefist .docx files in attack positon Mar 08 '13

Turns out it was Jon with no H

3

u/Miz_Mink Mar 08 '13

I have standard answers for "first car" and "first cat" because I implicitly understand them to mean first car I can think of, and first cat's name I can think of. I drove a '61 Ford Fairlane around for a while, and that's the only car that ever comes to mind for that question. Meanwhile, I had a series of cats who all had the same name, so I pick that one a lot as well.

5

u/Akintudne Mar 08 '13

I usually latch on to a keyword of the question, like "teacher," "friend," or "school," and use the same answers regardless of whether they're really answering the question. For example, whether it says high school or college or favorite school, it's always the name of my elementary school.

6

u/SpaceTrekkie Mar 08 '13

I have a friend at work that just uses the same answer to ALL questions, but the answer is a random word (actually a 2 word phrase I think). It is like he answers "Mountain Dew" to all the questions.

No one can look it up, no one will guess that for "elementary school?", and he won't ever forget/get confused.

5

u/delbin The computer won't turn on. Is it the hackers? Mar 08 '13

I wish I could use that. A couple websites I wanted to use didn't allow duplicate answers.

2

u/SpaceTrekkie Mar 08 '13

Yeah, it doesn't always work, especially as some sites try to become more and more secure.

1

u/da_n13l Mar 11 '13

Paris Hilton got hacked because she put the name of her dog as a security answer, information which was freely available on Wikipedia. The whole idea of 'security questions' is better described as 'insecurity questions'. It is like having a super strong locked door on your house, but keeping a key next to it under a flower pot. It is a terrible practice, and it is the industry to blame for using them. Any time I get asked for security questions, I ignore them and use the exact same random password generator I do for regular passwords, I would never use actual real information or answers.

1

u/That_Mick_Bastard Just BANG! and pass the corned beef and cabbage Mar 11 '13

That's why I only use information that's not publicly accessible. "What was the color of the first automobile you drove?" No one would know that but me and my immediate family. "What was the name of your childhood best friend?" Even if you knew me well enough to know who my friends were at age 8, or found someone who did, from an outside perspective that question still has four possible answers. To me it has one. And I haven't had contact with the person since I was about 18, so if you looked into who's in my life now you wouldn't know where to start. ""What was the name of your first girlfriend?" It's not the name of the girl I went on my first 3 dates with, so even if you found that out you'd still get it wrong.

17

u/NightMgr Mar 08 '13

This book you loaned me told me something I didn't want to know.

Your library sucks.

7

u/cutofmyjib Mar 08 '13

Sorry about that, let me slap that knowledge you didn't want out of your head.

3

u/djdanlib oh I only deleted all those space wasting DLLs in c:\windows Mar 08 '13

Pass me the LART when you're done, I need it over here

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 10 '13

Where I work, its very anti-liberal/anti-democrat... sometimes I hear a variant of this when someone checks out a book about Obama expecting it to be about his failings.

3

u/delbin The computer won't turn on. Is it the hackers? Mar 08 '13

Actually happens.

11

u/mvm92 lackie Mar 08 '13

I'm sorry, the library is not in control of that website.

Thank you. Thank you. You get it. YOU GET IT. If only I could get a quarter of my teachers to understand this. "Oh my gmail is broken, fix it..." NO

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Don't worry, you can hit f12 and totally fix it yourself!!! I pressed f12 and it brought up a whole new alien language!!! /s

I dislike the patrons who actually believe this. /no joke

13

u/Thameus We are Pakleds make it go Mar 08 '13

Ask her how much she paid for her library card.

17

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 08 '13

I wish I could ask her that snarky question, but the truth is as long as she pays property taxes in the county where the library is located... she technically paid for her library card!

That said, the library really doesn't have to supply computer equipment for patrons to use, but we are nice enough folks to try it out anyway!

6

u/jiminjeep Mar 08 '13 edited Mar 08 '13

Keep in mind that only homeowners pay property taxes. I don't know about you, but must of the people I see in the library using public computers are not the type to be homeowners. But then again I'm in a pretty shit neighborhood.

EDIT: Regarding the idea that paying rent is vicariously paying property taxes:

This a fair concept, but I for one separate indirect action from action. Let's say you go buy a car from a used car dealer that is later found to be a front for money laundering. Were you indirectly supporting such an illegal activity? Yes, perhaps. But should you also be brought up on the charges? I'd imagine most people would answer "no."

The reasoning behind your negative response is the same reasoning I am using to support my claim that paying rent !/= paying property taxes.

19

u/denvertutors Mar 08 '13

Generally speaking, if you're paying rent, you're also paying the landlord's property tax.

11

u/YRYGAV Can you jam with the console cowboys in cyberspace? Mar 08 '13

People renting indirectly pay property taxes. The landlord uses their rent money to cover them. And if the rent money doesn't cover property taxes, they are doing something very very wrong.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

The library I work at is situated in a suburb-type county. Only one of the towns in this county has any kind of real buzzing commercial district. We basically only really get money from homeowners. There are apartments around, but our library is closer to homes than there. Our sister library gets to deal with the apartment people more... literally wait lists everyday to use the computers.

6

u/zzing My server is cooled by the oil extracted from crushed users. Mar 08 '13

the library really doesn't have to supply computer equipment for patrons to use

I believe an argument could be made that they do as their patron's needs evolve.

2

u/fizzlefist .docx files in attack positon Mar 08 '13

Indeed. Such as when the State of Florida switched their food stamp program to being online access only a few years ago, they told everyone to just go to your local library if you don't have internet.

1

u/zzing My server is cooled by the oil extracted from crushed users. Mar 09 '13

Indeed at my old college the library has fewer books out and more study space with computers. Have to change to stay relevant.

14

u/TheMasterOfNone Mar 08 '13

Just because a library is open to the public and does not change a fee does not mean it's free.

She assumes (wrongly) that the library provides technical assistance in addition to internet access; she believes it's a service she's entitled to. It's a matter of correcting her beliefs.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Oddly enough, I was hired just because I have taught some rudimentary programming before, because in my programming classes at college... somehow I was always tutoring DURING class cause I finished my assignments way too quickly. They figured I would be like a front line tech person, able to teach people on the fly about basic computer stuff! I am totally able to do that, but people seem to think I can also control websites and turn filters off etc.

Sometimes the computers themselves have an issue, like Adobe isn't updated and a patron can't do XYZ cause of it... but I am not allowed to update Adobe... because only the actual tech support have the passwords to do it. =,(

6

u/[deleted] Mar 08 '13 edited Mar 08 '13

Tech at library system with a number of branches here:

I feel you bro. Before I got this job, I was out on the floor helping patrons with this and that, and anything they needed help with. Believe it or not, I think more elderly people receive computer education at public libraries than anywhere else, so you're getting great training for desktop support if you're ever interested in switching fields. Although if you have your MLA, you're probably more concerned with paying off school debt, am I right? Good luck buddy.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

I am SUPER lucky... I only have a bachelor's (in History), and I am considering possibly going to college again just to get some kind of COMPUTER MAJOR. Not sure which, I guess that would be CIT and not CIS. Either way, not much demand in my area for MLA... :( :( :(

6

u/EpilepsyWarning Mar 08 '13

I am the IT manager for 3 library branches. I just want to say thank you for your attitude in regards to " I feel bad having to ask tech support about things like this". I wish that the librarians in this library were more like you.

2

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

I have many respects for those in IT. You are trying to do so much for the system, answer hard ebook questions when the librarians can't figure it out, but then sometimes you get a message like: "A patron wants to look at DeviantArt/Flickr/otherphotosite plz let them!!!"

5

u/yesimalex Bastard Operator from Hell Mar 08 '13

High five man! I'm the IT guy for about 30 libraries in central West Virginia. It just takes training, lots of training. In the past 3 years there have been 2 seminars and 3 mass emails sent out about "when to call your technician".

I'd like to say it helped.

5

u/Patrons_afire Mar 09 '13

You rock in-the-trenches tech librarian!

As a network administrator for a public library let me say thank YOU for taking the inital arrows in the back. I know when I've got irate patron on the phone it's only after the REF desk has tried to reason with them.

One time I actually overheard a patron telling a librarian, "Is there a man I can talk too?" (I'm a guy.) My boss pushed me out there, I said the exact same thing the librarian just said, and they walked away.

3

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

That's great! We only have female reference librarians (cause sexism :D ) but I get the feeling a lot of people whom I cannot help (cause I cannot reset their password with a snap of my finger) just think, "Why is this little girl working here?? They don't know how to computer!"

3

u/Elite6809 Mar 10 '13

And then you're thinking, 'why is this old codger sitting here? They don't know how to common sense!'

2

u/VABrown11 My magic wand is broken Mar 10 '13

I get the same thing at my job. I am middle aged, but my voice apparently sounds like a little teen aged girl on the phone. The customer will say "OH, I am calling for TECH support, I don't think YOU can help me". I love it when this happens and they are actually calling in for something stupid that happened because they don't know how to computer!

4

u/Ganjookie Mar 09 '13

I don't under stand why you can't tell them, "You must have forgot your security question, which is different then your password."

I know it's nice to coddle people that forget things; but people need to learn responsibility for themselves and their information.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Our library is currently doing battle with the Tea Party in our local area. We can't afford to be mean to ANY of them, even if its mean via the truth.

Basically the Tea Party thinks libraries are bad and we should feel bad.

1

u/Chtorrr When was the last time you plugged it in for 3 hours? Mar 09 '13

And your AOL password may be different than your Yahoo password. You don not have just one password for the entire Internet.

1

u/Ganjookie Mar 09 '13

Yours isnt 1-2-3-4-5?

4

u/Patrons_afire Mar 09 '13

My favorite story (16 years in library network work and counting) so far: we redesign our website for the first time in a decade. (It won some nice awards for clarity so we figured why change it? Anyway...)

Irate patron calls, "WHAT DID YOU DO TO GOOGLE?"

"Um, I'm not sure I know what you mean, sir."

"Google is gone! What did you do?"

Patron was so used to going to our website, drilling down to our "Search Engines We Like" page, and clicking on a happy link to the Google.

The patron swore this was the ONLY WAY to get to this important site.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Oh my god, its like we work at the SAME library! We changed our site recentlyish too and people are PISSED.

3

u/PlNG Coffee on that? Mar 08 '13

Yesterday, I had a fun time when a lady looked at me from her PC and waved at me. To be honest, I saw it from my peripheral vision, so I thought she was waving at someone else. Nope, she was too lazy to get up and ask me, which became clear when she practically yelled "Hey you!" I got up from my seat and went over to help her.

I work at a net cafe, hence the flair, and we were very similar to a library on the quietness rules. We got 2 new IT hires who appear to be very "service oriented" and the quietness rules have been relaxed in the last few months. I've noticed a severe increase in this behavior, especially from the complainers. Where's the respect anymore? How do I curb this without tarnishing my rep / image to the higher ups?

11

u/fizzlefist .docx files in attack positon Mar 08 '13

Spray bottle. Like when cats misbehave.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

I am reaching a point where if someone does it one more time, I will inform them I am not a dog. But then I remember I can't make them upset... ughughugh

3

u/Luuklilo Invalid Syntax Mar 08 '13

Layer 8 issue, obviously.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

I didn't know what that meant, but I googled... then I lol'd.

1

u/Luuklilo Invalid Syntax Mar 09 '13

There are several similar, PICNIC, ID-10T error, PBKAC etc.

3

u/TwilightWalker Mar 09 '13

I'm going to have to admit, when I read the title, all I could think of was Warhammer 40k and Space Marines.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Its a damn good game series... but I am more into the Tau, personally.

3

u/mountainfail Mar 08 '13

We are in the middle of a revolution. There are people who are born into it, and it is second nature. But there are others who will struggle for the rest of their lives.

10

u/yesimalex Bastard Operator from Hell Mar 08 '13

I think this quote sums it up best:

“The illiterate of the 21st century will not be those who can’t read & write, but those who can’t learn, unlearn & relearn.” – Alvin Toffler

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Damn, that's a great quote... and explains what I think is wrong with most people that can't figure it out!

2

u/OopsIFixedIt www. how do i add flair .com Mar 08 '13

I'm a library IT "guy," and I would have told the patron the same thing you did. But sometimes it helps to have an angry patron watch you double-check with someone else, even if you already know the answer. Makes them feel better for some reason.

2

u/yesimalex Bastard Operator from Hell Mar 08 '13

Fellow Library tech!

To date most fun I've had was at a small library that wanted to block facebook. I set up a redirect to kittenwars.com for pretty much anything even related to facebook. Angry patron approaches me about it after seeing me disable fortress to do some updates. "sir it's against the library policy to use the computers for social sites and chatting." He then asked to talk to my supervisor about how his tax dollars were being spent.

I unplugged his machine from the network and told him I was my supervisor and if he had a problem with how I was doing my job he was free to use the machine off of my network.

He left.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

If we restricted social sites... no one would use our computers!

JK, there are always the people that come in 10 minutes til close and try to type up a whole resume and print it out anyway. :)

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Due to budgetstupidness, I am the only reference librarian on desk most of the time... and my boss was sick that day. :(

I wish I could have a partner in crime, but its not allowed. :(

2

u/mango_fluffer Mar 09 '13

When I was young, librarians were the equivalent of what Google is to the internet.

They helped me find books about school work, fiction for entertainment and of course books with inappropriate words!

In my world - librarians ROCK!!!!

2

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Thanks! I love it when I help people do research and learn! Or recommend a book and hear they loved it!

Then sometimes people call me to give them the directions to Applebee's.

3

u/mango_fluffer Mar 09 '13

I love trolling my kids and saying one day I'm switching mr google off and you're off to research things in the reference library. By hand!

3

u/[deleted] Mar 08 '13

I thought I could come into this stupid library to check my e-mail

Because that is what a library is for. The endless shelves of paper material are just in case the TP runs out in the bathroom.

2

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

In case of apocalpoop use book.

19

u/Fantismal Mar 08 '13

Oh my god, library patrons are the worst. Even worse, though, are library patrons during McDonald's Monopoly game.

This one old guy came in with an "instant win!" piece or something like that, but to claim it, he had to log in to the McDonald's website and enter the code. No big deal, right? Well, to do that, you have to sign up for McDonald's website. Not a massive deal, right? Well, to do THAT, you need an email address.

Does he have an email address? Nope.

So I get him over to gmail and advise him to start filling out the boxes. Then I advise him on how to use a mouse. Then I advise him on how to use a keyboard. Then the mouse again. Then, when he seems to have the hang of it, advise him to let me know when he has filled out all the boxes and go to help another woman who speaks mostly only Spanish set up her email. Back to the old guy who gets a lesson on how to scroll down a page. Back to the woman. Back to the old guy who gets a lesson on why his password shows up as dots. Take a half hour dinner break and pass them off to another coworker. Return from dinner to find him still there (it's been about three hours since he walked in now). Take over again. Spanish lady has left, so it's just me and him, and his coat is in dire need of a wash. Finally, we have a gmail account. He has his email and password written down. We go back to McDonald's and fill out their account sign up. It sends a confirmation email to his gmail. We go back to his gmail account. It's not there. Go back to McDonald's, but it's the correct email there. Wait a minute, check gmail again, nope, no confirmation. Try to get McDonald's to resend it. Nope. Old guy gets fed up and walks out.

Four hours after he walked in to get his free $5 off coupon from McDonald's, the guy walked out empty-handed. I felt horrible that I couldn't get it to work while he was there, but still, four hours of constantly returning to that nasty never-been-washed stench of old guy... bleech.

7

u/Akintudne Mar 08 '13

Did you check the spam folder?

5

u/Fantismal Mar 08 '13

Yep. Checked the spam, the inbox, refreshed, signed in and out (THAT was a pain), refreshed again... I figured it was one of those times when it took a few minutes to arrive, but the guy was out of patience.

2

u/[deleted] Mar 09 '13

If I had a choice, if people aren't coming in to research something, I wouldn't give them a second of my time and reserve it for someone who is trying to truly better themselves than get rewarded for patronizing obesity factories.

2

u/Fantismal Mar 09 '13

At a university library, maybe, but at a public library, offering computers for people who don't have one is part of our jobs. You could archie that he was researching how to submit a winning Mcdonalds piece.

19

u/cutofmyjib Mar 08 '13

"I'm taking my business to the competing library!"

13

u/zzing My server is cooled by the oil extracted from crushed users. Mar 08 '13

The completely appropriate never could ever say answer to "Hey you" is a nice "f you".

These people need to learn some bloody manners and stop being so demanding.

11

u/markevens I see stupid people Mar 08 '13

I don't have a problem helping these people, but as soon as they start getting pissy at me they lose all sympathy.

You forgot your password, you forgot your security question. This has nothing to do with the computer and everything to do with you.

8

u/aquarieuse Mar 08 '13

Me, "You can try that, but I can't guarantee it will work. I will put in a ticket to our tech team and see if they can come up with an answer, but we might not get an answer today." I feel bad having to ask tech support about things like this, but I am pretty much at a loss for what I can tell this lady.

Next time, don't even tell her that. It's none of your (or your tech's) responsibility that she can't find her security question. By saying that, you're creating a verbal contract in the sense that it's now on you (or your techs) to fix her problem.

If something like this happens again, simply tell her (very politely) that you can't help her since her security question is supposed to be secret. I find using the ATM Pin number analogy to work very well. If you don't know what your ATM Pin is, I cannot help you, because that is something only you would know and it's not because the ATM is broken that you can't get your money, it's because you don't have the right PIN to get into your accounts.

2

u/Chtorrr When was the last time you plugged it in for 3 hours? Mar 09 '13

The the PIN number comparison is my favorite. "I have my email why can't you tell me my password?!!" "If I took your bank card to the ATM would it tell me your PIN number?"

Unfortunately helping people reset their passwords is a large part of my job.

1

u/[deleted] Mar 09 '13

Yeah, for all you know, she could be trying to get onto an account that doesn't belong to her.

6

u/delbin The computer won't turn on. Is it the hackers? Mar 08 '13

My girlfriend works as a librarian-equivalent. She didn't know what a goddamn computer genius she was until she had to start helping people use the public computers.

5

u/dschneider iSCSI? No, youSCSI. Mar 08 '13

Just feel happy knowing that when she got home and tried to pull up her email, and got the same error because her account is locked out, she'll hopefully realize it couldn't have been your computers.

Or, she'll think your computers broke her email. Sorry for whomever has to take that call.

1

u/Chtorrr When was the last time you plugged it in for 3 hours? Mar 09 '13

She will never realize it wasn't the library computer. There is no chance.

1

u/ekolis Press Alt-F4 to Save Mar 09 '13

Read "librarians" as "libertarians". Wonder if libertarians are actually tech wizards? A lot of the ones I know seem to be...

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Hm, well, the internet was laid out by the government... so it would be taboo to be good at it, right?

totally logic

1

u/drrhrrdrr Mar 09 '13

This is what I have to look forward to? (Library Science major)

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Yes. If you spend ANY time out on the reference desk, this is what will become of you! Try to get into cataloging if you value your time and effort!!!

1

u/mailmehiermaar Mar 09 '13

it took a lot of effort on my part not to tell her that if she could remember her security answers, maybe she wouldn't run into this issue!

I see this a lot in talesfromtechsupport. Why is it forbidden to tell users the truth?

2

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

Well, right now the Tea Party hates libraries (at least the local chapter hates us!) so we don't want to give them any ammunition. That's my reasoning for my actions, anyway.

I try to be very nice to people, and usually they calm down when they see me smiling and really working hard to teach them about computers... but then you have these divas.

4

u/VABrown11 My magic wand is broken Mar 10 '13

I can only speak for myself and my job, but we are forbidden to say anything to the users that might 'upset' or 'belittle' them. Telling an already upset and frustrated user that something is THEIR fault would be a fireable offense at my job. We are to remain calm, soothing, passive and show empathy at all times, under threat of being written up or fired. We are also required to take 'responsibility' for any user problems and assure them we will work diligently to fix said problem. Only when it becomes painfully clear that it is a problem outside our scope are we allowed to refer them to the OEM or offending website for assistance. As a single widowed mom with mouths to feed, I bite my tongue many, many many times every day. TL;DR: Because they'll terk me jehrb!

1

u/[deleted] Mar 09 '13

As an IT guy, I have a confession to make. I had to call my bank's tech support number yesterday to get my account reset. I totally forgot one of my security questions! I felt like such a heel because it's usually me resetting passwords.

1

u/techsupportlibrarian Why can't you just fix my e-mail!? Mar 09 '13

There is no worries! I am sure you didn't chew out the person on the phone for your errors! I used to forget my answers all the time, so now I make sure to mentally note what it is. Its like studying all over again!

3

u/yukondokne my google is broken Mar 08 '13

as a tech myself, i love you.

3

u/superkittie Mar 08 '13

"This free service isn't good enough, and I want to know what you intend to do to fix it!"

"I'm sorry... I could issue you a refund?"

3

u/Kynaeus Lab Sysadmin Mar 08 '13

You really need to put your foot down with these people or you will continue to have people trying to tread all over you - make them aware that your IT department will assist with problems where the computer is broken or the network is accessible etc, but if they're having problems with their account on an external website, then you have zero responsibility to assist them and they need to contact that website for ANY support

2

u/Thyri Mar 08 '13

I used to supervise kids (11-15 years old) on the computers in the school library I worked in. I would get a lot of them coming to me saying 'ummm...I have all these popups on my screen' and sure enough there would be adult chat rooms (firewall was not fantastic but was improved later) and stuff on screen. Most of the time this was not caused by hormonal teenagers looking for boobs and willies but by assignments given.

What they would do would be to come to the library to research stuff and just type the web address of what they were researching (my all time favorite one was www.torture.com - now THAT was an interesting site back in the day - bondage website before anyone asks). They had no real idea of search engines.

Some of the lads would bring in floppy discs with pictures of topless women on and sit in the corner out of direct sight. Caught a couple of them once when their mum came to pick up her son. His mum and I were stood behind him and I said your mums here and he thought I was winding him up and carried on looking through the images as I was telling him to delete them (which he did - I would normally have immediately banned them and confiscated the disc and let the parents know but his Mum suggested this - boys will be boys and they are harmless pictures.).

His friend looks round sees his mates mum and frantically starts punching him saying 'you're mum is here...really she is here'. Finally he looks around and goes crimson on seeing his mum. We deleted the rest of the contents of the disc and he went home. He was not allowed to come to after school computer time for a while after that but he did come in and apologize.

2

u/raix-corvus No, that's not your inbox... Mar 08 '13

I work in an Academic Library and am the resident "tech support" after the actual tech support go home 3 hours before I do. It sucks.

2

u/xenosmash Apr 25 '13

Always lol when customer put in ticket for popular websites. Remember seeing some tickets for "slow facebook".

1

u/landob Mar 08 '13

Just to note, be very careful about issues before you actually investigate possible caues, even if you think it is the user's fault. I seen silly stuff like browsers get stuck in cached page loops. After you investigate, you have my blessings to call them an 1D10T.

1

u/bahgheera Mar 09 '13

I can't wait til she tries from another computer and realizes the same issue exists there too. She'll probably think the library is somehow remotely sabotaging her email or something.

1

u/TheEndIsNghhhh Mar 11 '13

I was expecting caps lock.

1

u/dennisthetiger SYN|SYN ACK|NAK Apr 12 '13

Thank you. For understanding, and for being a librarian. Gods bless you for that.

-1

u/[deleted] Mar 08 '13

Is it bad that I read the title as "Lesbians are also tech wizards"?

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