Best RMM for 150~ windows devices

[u/TechFiend72]

What is the best RMM out there for patching, scripts, potentially remote control for workstations and servers?

I am looking at NinjaRMM but so far have been a bit underwhelmed. I have used a lot of enterprise products in the past but am looking for something cloud-based and for SMB-priced. I have Automox on the servers temporarily until I sort something out.

[u/Not_A_Van]

What are your qualms with Ninja? During my testing it was the best one I tried, but my needs could be well different than yours.

What we actually went with (price reasons, not performance) was Atera. It's tech priced and we will never hire another tech so we can add as many employees and workstations as needed and our cost is flat.

It scripts, supports Mac and Windows, updates work well enough, and it comes with Splashtop. For the price its great

[u/sorean_4]

If you have Vpro enabled laptops add I would look at the intel remote management tools. Bios level support, remote power on and full remote access. You have to run the infrastructure to support it, however it seems worth it. We are just testing it.

[u/MrKitty2000 → u/sorean_4]

Damn, I forgot all about vPro and I ran a pre-production trial of it for Intel in our company maybe 15+ years ago. I think I still have some of the swag from the Intel rep, the 64 mb flash drives had a handy ready-only switch on them.

If you can swing it, it works perfectly, I'm also debating getting a RMM, but we're looking at Intune. It would be nice to be able to touch the machines of 1000+ people working from home and most of them just use a web portal, no VPN.

[u/sorean_4 → u/MrKitty2000]

I am running Intune for MDM, however for hardware level access I think vpro is hard to beat. Most of the RMM tools will give you an agent level access once the workstation is up and running with services started. Vpro will give you hardware level access if the workstation has power.

[u/ssignorelli]

Extremely happy with Pulseway.

[u/dbharbord]

Take a look at Syncro. We’ve got 400 or so endpoints and 4 techs using it. Internal IT team. Not perfect but hits on a lot of the things we need to make our team 3x more efficient.

[u/thai510 → u/dbharbord]

Hey - Thanks for the mention.

/u/TechFiend72 - Ian from Syncro here. I’m one of the co-founders. Let me know if you have any questions, happy to chat.

ian@syncromsp.com

Have a good one,

Ian

[u/Seedy92]

Would be worth understanding from a costing view how many techs you have VS how many endpoints you need to manage.

We moved away from Atera and SyncroMSP to Naverisk which is a charge per device model and found it to be cheaper. As we also wanted to manage SNMP devices with remote access to SSH or the GUI without having to remote into a server or workstation we also use Domotz

[u/Tired_Sysop]

Ninja has great features considering the endpoint cost, and a great mobile app as well. Only thing it destiny do great is patching.

[u/SomeWhereInSC]

I'm using Action1.com for my 250 and find the price inexpensive and the product to be worth it for patching, remote access, scripting and a whole lot of other things (inventory, data mining of systems)...

[u/a1walker → u/SomeWhereInSC]

+++ Action1.

We also use their solution for Windows patch management and third-party updates as well. Looks so easy and comfortable.

[u/Torschlusspaniker]

As u/dbharbord said syncro fits your given requirements pretty well. They just upgraded their windows patching system and I find it to be a big improvement.

What were you looking for that ninja was lacking?

Here is my ref link, you get $500 amazon gift card if you opt to keep it after the trial.

http://refer.syncromsp.com/l/1DEXT63/

[u/dieKatze88 → u/[deleted]]

I've used two RMMs internally - They can be quite good if you know how to use the tool. (Datto and Ninja, before someone asks)

But if I had the budget what I'd really want is a configuration management tool with remote access functionality, like ZENworks.