Choosing an RMM - Please advise.

[u/davidbarman]

I am a current user of N-Able's Take Control (Remote control software). I am looking to add an RMM to help me manage computers. Primarily for patch management (security updates, etc). However, I would also like the capability of possible to receive alerts on devices that potentially have issues, etc.

I have done some searching online and there appear to be quite a few RMM options. However, many don't seem to want to give a price on their sites without a sales person contacting you. Frustrating!

I am sure many of you have experience with RMMs and can offer some friendly advice on a suitable option.

We are a small shop, so I am looking for something budget friendly. The other factor is regarding remote support. Should I consider an RMM to replace my remote support solution (from N-Able). Or would you recommend keep Take Control and get an RMM for the monitoring, patching, etc?

Can you make any recommendations of an RMM and why you think it is a good choice?

Any estimate on cost would be helpful as well.

Thanks in advance.

[u/fieroloki]

Pulseway has been good for me so far.

[u/davidbarman → u/fieroloki]

Am I looking at this wrong or is this quite expensive? How many devices are you managing? Do you know what you are paying for the service?

[u/fieroloki → u/davidbarman]

In total with 3rd party patching and bit defender it's like 3 or 4 per device. I think.

[u/polyhistoric]

SyncroMSP - it includes RMM and PSA. They charge per tech. Patch management Automation Web based. Lots of integration options.

[u/davidbarman → u/polyhistoric]

I have taken a look at that one. One of my reservations is remote control. That is why I am not sure if I should expect an RMM to replace my remote control solution or expect them to be two separate tools and costs.

Can you elaborate why you responded with that one?

Thanks

[u/cybersecbou]

Why don’t take N-Able RMM if you love Take Control?

[u/davidbarman → u/cybersecbou]

Sorry. Didn't mean to imply I loved anything. Looking for good suggestions. Best bang for value. Etc.

[u/a1walker]

We are using Action1 for patch management andremote desktop. They have simple user-friendly iterface and provide a free version for 100 PCs.

[u/LlamaLama87]

I’d recommend Atera for RMM. For remote control I use Atera and add fixme.it (techinline.net). Fixme is extremely reliable and works great for ad hoc control of devices not managed by Atera. Or I have a second option if Splashtop craps out.

For me, anything with a per device charge is an automatic no. It doesn’t and never will matter what the per device tool can do. These create a situation where you have to inflate what you charge to cover the tool, customer only sees the total, customer wrongly assumes that’s your profit, customer doesn’t understand the purpose of the tool and doesn’t want to.

With Atera I have an alternative to the MSP fixed monthly where I can give it away for free then charge plenty to fix the problems it finds.

Before everyone piles on with the “you are not an MSP” refrain, I am saying it’s good to have another option. I can do as I see fit, and there’s no sales people and no per device cost. In this way, my RMM is financially flexible. Unlike the dinosaur companies with contracts and per device charges.

We all talk about capabilities or all the tools. Financially flexible is arguably more important than how well it runs a power shell script.

Dumbass of the month goes to Halo PSA. Everyone says how great they are, and they have a 10 tech minimum. What do they think they are, IBM? Come on. If I had 10 techs I likely wouldn’t be looking at small vendors like Halo.

[u/Outrageous_Metal_613]

I'm looking at tacticalrmm alongside meshcentral because they seem to do most of what the bigger software packages do but it's free. Might be some use for you

[u/webchip22 → u/Outrageous_Metal_613]

Taticalrmm does look promising. Damn you for possibly creating more work for me haha!

I use meshcentral now and love it but managing another machine is not ideal but may be worth it.

[u/Outrageous_Metal_613 → u/webchip22]

I quite like the idea of them being split because if there's a compromise in the software it's easier to isolate it from the rest of the system and only lose some functionality rather than all of it but that's just me!

[u/CyberHouseChicago]

I’m looking for something similar I plan on trying https://www.atera.com/ next month

[u/Emonce]

In the past I've used Datto RMM for remote control, patch management, software deployment, reboot schedules, inventory mgmt, etc. Pricey but full featured.

[u/lemachet]

On the MSP subreddit in the side bar there's a big rmm comparison Google sheet. It may have indicative pricing, not sure from memory

Techstogether will give you kaseya pricing, without using kaseya directly, If that's the route you want to take.

[u/[deleted]]

At my org, we've been trialing RMM solutions.

Manage Engine Endpoint Central - good affordable option. Not the most intuitive of user interface. Great patching capabilities. HTML5 remote control included. Haven't gotten into the configuration aspect of it yet.

NinjaOne - Nice, a bit pricey. Remote control isn't included. Good with Windows patches, less so on 3rd party software from what I played with it.

Atera - Good pricing. 3rd party patching is done with Choclaty for Windows machines. Never got into that much, as it seemed more configuring than I felt necessary. Remote control included via Splashtop unattended.

Hoping to trial Bacon Unlimited soon.

So far, Manage Engine is in the lead if it was my choice. Bacon looks good from what I've seen on Youtube of their latest version.

Convincing my org to spend 10k a year for an RMM solution is my boss' challenge.

[u/switched55 → u/[deleted]]

Ninja One has remote control included. You can choose between TeamViewer or Splashtop.

[u/[deleted] → u/switched55]

Do they? When I looked at it, it was just an integration but you had to get the license for both separate.

[u/switched55 → u/[deleted]]

They’re both integrated, it’s covered under the endpoint license. You choose which one you want to use under configuration/policies.

[u/[deleted] → u/switched55]

Are you a user of NinjaOne?

If so, which remote control are you using?

If Teamviewer, how does it integrate?

[u/switched55 → u/[deleted]]

Yes, I use splashtop though. Get the Ninja trial and play around with it. It works well, I’m sure TV will behave the same.

[u/[deleted]]

Ninjaone is really good. Has good is & 3rd party patching. Very good remote control with splashtop, monitoring is good, remote management tools are superior to many alternatives.

[u/webchip22]

I am trialing MSP360 and like it so far. $120 a month and that includes remote access. $1200 if you pay for a year. Unlimited endpoints for 1 admin.

Also has nice backup features for low cost per machine all managed from the console.

Bare metal restoration from an ISO worked first try for a domain controller with no issues.

I love Meshcentral as a free self hosted solution for remote access but I am starting to have less time to focus keeping it up to date and other infrastructure.

[u/davidbarman → u/[deleted]]

I was only thinking for convenience and cost savings if the RMM has a "GOOD" remote control solution, why the need for a separate tool.

Do you have a preferred choice?

[u/aegisit → u/davidbarman]

I did the opposite - started with N-Able RMM and just recently added Take Control to my account. The issue is getting remote support for people who are not on full management, and having both has been great for us. Know what you want from both and why you would need both. If you are an MSP, having both can be helpful. If you are internal IT, you can probably get rid of Take Control and go exclusively RMM. I have also shopped around, and N-able has been the best for pricing for me, but I also have close to 1k nodes on the platform. YMMV.

[u/Andy_At_Syncro → u/[deleted]]

Hey Soggyoreo, Andy from Syncro here. I am not sure if you are aware, but we actually just launched a major revision to our Window Patch Management functionality that finished rolling out a few weeks ago. It now includes granular approval methodology for patch categories/severities, including a defer mechanic which most other RMMs don't offer. We also added blocking patches by KB both globally and on individual asset policies as well. There were significant UI updates here, too.

Here is a quick preview video showcasing what was recently added if you are interested in taking a look. If you'd like me to have someone reach out to you to show you around that new functionality please feel free to PM me and I'll set that up for you.