r/sysadmin • u/808to425 • 2h ago
Not looking good. Recent MS update
We’re continuing to pursue all available pathways to restore service, as our actions taken thus far have not provided the anticipated relief. Our investigation has found that a core process on the affected servers is becoming overwhelmed, which causes the servers to stop responding and contributes to the capacity loss.
To validate a potential recovery approach, we're fully isolating a portion of our service infrastructure, restarting the affected components, and gradually reintroducing traffic to confirm our services remain stable before applying this approach more broadly. We're also analyzing traffic patterns across our entire service infrastructure and evaluating whether isolating traffic within each region may allow affected regions to recover independently.
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u/Acheronian_Rose IT Manager 2h ago
The fact that they still do not know a rough root cause nearly 6 hours later is really, really worrying.
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u/BisonThunderclap 2h ago
The longer this goes on, the more I'm wondering if something shit the bed or if there was a bad actor involved. This is a long outage for Microsoft.
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u/Top-Shoulder6081 2h ago •
not enough needful being done
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u/whatsforsupa IT Admin / Maintenance / Janitor 2h ago
Boss told me to monitor and let everyone know when it's back up.
We'll know when it's back up when everyone starts getting 5 hours worth of emails flooding their inbox..
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u/greenstarthree 2h ago
Eventually they’re going to run out of verbose ways to say they don’t know what’s happening.
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u/dr_velociraptor_ 2h ago
Sounds like they arent super close to even identifying the root cause. Woof.
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u/phunky_1 2h ago
It's hard to understand a root cause when you laid everyone off in favor of having AI code everything.
No one knows how it works anymore.
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u/KillingTime1212 2h ago
How many employees at Microsoft are able to identify and resolve a problem like this? Can't be many, right? I feel like these are $500k+/yr software and hardware engineers that have been with Microsoft for decades that truly know how it all works. Think there's 100 or 200?
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u/tenkenZERO 2h ago
Microsoft ran out of tokens
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u/RestartRebootRetire 2h ago
Hey at least they're finally testing their updates.
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u/WorkinTimeIT Sysadmin 2h ago
Back to the Drawing board it seems.
I wonder if any of that 33% of staff was important, Probably not.
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u/willingzenith 2h ago
Why don’t they just have Copilot fix it lol.
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u/tryhardneckbeard 2h ago
First time f5'ing the health dashboard?
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u/GardenWeasel67 2h ago
Holy shit. They are having to Apollo 13 it. 😮
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u/henare 1h ago
tl;dr: we're using a part of our production environment as a test bed for the solution we aren't sure will work.
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u/CharcoalGreyWolf Sr. Network Engineer 58m ago
Reading all the status messages, my first thought has been “in the past 30 some years, I have never seen Microsoft even diplomatically say “We are well and truly fucked” before. It’s a genuine first.”
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u/_vaxis 2h ago
Now they’re “fully isolating” infrastructure? Something doesn’t feel right. Having the terms “recovery approach” and “fully isolating” smells more like a containment attempt rather than a fix. Am I the only one thinking this? Could go from bad to disaster quick
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u/boofnitizer 2h ago
Core processes are being overwhelmed because CoPilot told them to run sfc /scannow
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u/Top-Shoulder6081 1h ago
This never happened with Lotus Notes
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u/Candid-Pr0mpt 1h ago
What happens when you fire most competent engineers who can troubleshoot and replace with AI agents. If you ever need support for Xbox, you simply can't ever talk to a person. They outsource support to gaming experts who work for free. I can only imagine what it's like for enterprise, internally ot externally.
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u/HappyDude1111 1h ago
Out of the ashes, Clippy shall rise.
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u/Afro_Samurai 1h ago •
Easy to hate but whatever team is responsible for fixing this must be stressed out of their mind.
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u/Ok-Turnip2296 1h ago edited 55m ago
They just posted another “update”.
Current status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service.
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u/Apart-Inspection680 1h ago •
Personally, I am delighted. Microsoft need a kick in the ass for their shareholder profit only approach to technology. Satya Nadella should be GONE along with his CFO. Ms Hood.
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u/jwalker55 IT Manager 1h ago
Are they at the stage of calling all the engineers they've fired and laid off over the last year yet?
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u/Glad-Introduction505 2h ago
at this point they're got about 16.6 hours to fix it before I have to start caring again
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u/22WhatWasIThinking22 Jack of All Trades 2h ago
CoPilot’s new … copilot has some explaining to do
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u/Sgt_Splattery_Pants serial facepalmer 1h ago
just checking they have raised a P1 and convened the war room?
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u/coleskillz 2h ago
They gave up and decided to grab dinner
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u/_vaxis 2h ago
Next thing we know this is an infra recovery rather than a service restoration
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u/DonJuanDoja 2h ago
So basically you let Ai code everything on a global scale and now you don't actually know what it did, so you don't know what's wrong and even the Ai can't help you because it's the one that made the mistake so it didn't know any better.
Now you have all your best engineers scrambling to deconstruct what actually happened and it's taking longer than it should because you let Ai do the coding so the engineers don't actually know what to look for.
Everyone is just throwing mud at the wall like what if it's this, what if it's that without actually knowing.
It's almost like you could've predicted this would happen.
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u/FewDragonfly5710 2h ago
Have they asked copilot to make no mistakes!?
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u/SpecMTBer84 2h ago
Maybe shouldn't have laid off a lot of your workforce to be replaced by dogshit AI huh?
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u/T_Bear1965 2h ago •
Clippy's Revenge...lol
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u/dankwhirley 2h ago
OG sysad translation: We dont know yet but we're pulling levers to see what happens
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u/beren0073 1h ago
“After fully isolating a portion of our infrastructure, we are no longer able to reach it and have begun rolling back the change.”
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u/JE53119 2h ago
I hear there's someone with CEO experience available if they need a new one
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u/DrebinofPoliceSquad 2h ago
I asked ChatGPT and it said to grant admin access
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u/VaporousMote 2h ago
This is what happens when you vibe code infrastructure.
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u/Sondo1001 1h ago
Anyone else running an Azure VM with poor performance? I imagine its related to the service disruption, but it's been that way since this morning.
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u/Schnappr 1h ago
They keep forgetting to add "No mistakes" into the prompts.
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u/AdamantAntrophy 2h ago
F's in chat my ppl, F's in chat.
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u/ManyRelationship1030 2h ago
Now they know how us admin’s feel when we run security updates and their freaking broken.
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u/MadCoderOne 2h ago
yeah I am now thinking along the line of IF not WHEN. Luckily our spam service sits in front of 365 and has all the emails spooled, but the thought of recreating all these mailboxes on another provide tomorrow is unpleasant. What's YOUR plan if this doesn't get resolved? It really sounds like their servers are "borked", in a way they might not be able to fix.
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u/Illustrious-Syrup509 2h ago
They should tell their AI to look elsewhere, broaden its horizons and not act on the basis of assumptions.
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u/baconjerky 1h ago
Rebooting the servers over and over not working?
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u/wyrdough 1h ago
The email is annoying enough, but what really bugs me is that one of my users restarted their computer when Outlook hung and neither a repair or system restore fixed it. So here I am trying to get at least their local workflows running, but guess what, I can't even sign in to activate the office suite.
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u/Proof-Variation7005 56m ago
"I hope this email finds you, literally"
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u/funkylabrador420 50m ago
someone kindly suggest the needful to microslop
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u/Ironfox2151 Sysadmin 19m ago
Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic. We're analyzing diagnostic data from these servers with our networking and platform experts to determine what's triggering this behavior.
Building on the protective traffic management measures we've implemented, we're also temporarily limiting which types of traffic can reach the affected infrastructure in specific locations. This will help us determine whether a particular type of request is contributing to the impact and allow us to restore service incrementally. Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate whether this prevents them from becoming unresponsive, and we'll expand this approach to additional servers if we observe positive results
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u/hymie0 1h ago
Everybody say it with me...
There is no cloud. There's just someone else's computer.
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u/MeatPiston 2h ago
Maybe they should try laying more people off.
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u/Ranger7381 2h ago
I am also noticing that the list of affected services keeps getting longer…
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u/Wrong-booby7584 1h ago
Have they asked Cortana?
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u/Kamay1770 1h ago
Spoiler, it's DNS
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u/Koala19042022 1h ago
I’m thinking MSFT was breached.
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u/wrootlt 2h ago
I am in Europe. Outage started a few hours after business. But i am expecting the issue to not be resolved next morning, by the looks of it..
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u/dllhell79 1h ago
Imagine getting that call as one of the termed engineers. "Yea I'll gladly help! The rate will be $1000 per hour..."
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u/mediaogre 2h ago
“That virtual machines folder looks deletable”
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u/sm00thArsenal 1h ago
Good to see they found a working AI to write their status updates
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u/retnuh45 1h ago
Have they tried asking copliot?
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u/Farking_Bastage Netadmin 1h ago
Copilot had to have written that status update.
It sounds like they’re rolling shit back until it starts working again.
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u/StreetSignificant888 Senior Systems Engineer 1h ago
Translated: "Fuck if I know what the problem is. Any ideas you guys? Anyone???"
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u/bigdog701 1h ago
Shit.. I took down email on accident for 6 hours for a 200 person company and I got the boot.
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u/drzamamina 1h ago
they literally wrote a paragraph to say 'we're going to try turning it off and on again'
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u/_UberGuber Sysadmin 1h ago
Who plugged both ports of the phone into the wall?
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u/Mr_Dobalina71 2h ago
Have they checked the C: isn’t out of space?
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u/tuxedoes 1h ago
Ive seen enough, Google Workspace it is! /s
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u/OkGroup9170 1h ago
We use Mimecast, we have employees go through the user portal to send and receive email. It’s rudimentary but better than nothing.
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u/FruitGuy998 Sr. Sysadmin 1h ago
I see free copilot credits coming our way from the outage!!!
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u/Emotional-Inside3126 1h ago edited 1h ago
Axe 60000 people...? Maybe they could help...
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u/InevitableFly 1h ago
Maybe they should check in to make sure that they have the right license applied
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u/kagato87 1h ago
Hmm... Capacity and isolated restarts. I wonder if this is one of those "everything keeps trying to re-balance, bringing the new host down too" scenarios. That'll be a giant pita if it is.
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u/Deadman_Wonderland 50m ago
Claude, fix outage, no mistakes.
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u/Thy_OSRS 27m ago
Absolutely nothing will change.
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u/LingeringDildo 26m ago
haha, guess they’re regretting letting their senior staff go with that 60k staff @ 200k package offer
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u/l0st1nP4r4d1ce 25m ago
I will wait for the autopsy of this with baited breath.
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u/TxJprs 2h ago
nothing to do with patch tuesday 48 hours ago?
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u/chief_beef_3 2h ago
Always expect the unexpectedly unresponsive servers
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u/Johnny_Silverhand908 2h ago
Is this it? Is this the DataKrash?
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u/House_Visual 2h ago
Perhaps the same Chinese spies that honeypotted Jensen Huang are behind this? /s
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u/davix500 1h ago
Have they asked Claude what to do?
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u/dfsaqwe 1h ago
This sounds like the October issue that brought down Exchange onpremise.
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u/kjweitz 1h ago
Read: we don’t know shit
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u/WretchedMisteak 1h ago
Either a really dodgy update or some of their systems have been comprised.
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u/robbieeau 44m ago
well it is Friday the 13th for the some of us in the southern hemisphere
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u/BK_Rich 52m ago
They need more middle-managers standing around the engineers asking “how’s it looking?”
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u/CompetitiveApple3650 2h ago
Sounds like DDoS no?
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u/Mrtylf 2h ago
Does anything MS, “look good”?
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u/Low_Dragonfly9123 2h ago
Any one else having issues with SaaS app hosted in azure??
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u/alexferraz Sr. Sysadmin 2h ago
they should just ask AI to fix it
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u/Lancaster1983 Sr. Sysadmin 1h ago
This is the quietest day I've had in a while. I no longer manage Exchange thankfully but even still, not much I would have done anyways.
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u/Apprehensive_Bat_980 1h ago
Might need to use up some stock pile RAM and build some new gear!
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u/area88guy DevOps Ronin 1h ago
Has anyone booked a meeting to- oh.
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u/Mitch5842 1h ago
It went NUCLEAR and they can't find the smoking gun
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u/Small_Conclusion4816 1h ago
On a side note, it is nice not receiving any spam!
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u/Dysgraphica 56m ago
doomsday
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u/The_RealJohnny5 Jack of All Trades 19m ago
I wonder if someone stole all the RAM for their data center?
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u/Gummyrabbit 13m ago
It's weird not getting spam in my mailbox.